Last Bottle is your daily online purveyor of fine wines. As a member of our newsletter, we offer you one hand-picked wine per day until it sells out (often in hours) and ship it out right away. New day, new email, new wine. Always at incredible prices (30%-70% off retail). We’re not a wine club, there is no subscription — what you see is what you get.
Last Bottle Wines (lastbottlewines.com) has 90 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
lastbottlewines.com
Website
lastbottlewines.com
Category
Beer & Wine
Location
American Canyon, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
You could send me the 6 bottles of Chardonnay that I paid for and never received to make it right and we can call it quits in a helpful way.
Response from Last Bottle WinesDec 19, 2025
Hi — I’m very sorry for the repeated mistakes with your order and the frustration it caused. Receiving the wrong wine twice and not getting timely responses is unacceptable, and we understand how disappointing this has been.
We truly appreciate your feedback and are taking steps to improve both our order accuracy and communication. Your experience highlights where we need to do better, and we sincerely apologize that we fell short this time.
Thank you for sharing your concerns, and we regret that we lost your trust.
JH
J H.
Warning! Extreme Delays and Non-Existent Customer Service.
I placed an order on November 28th 2025 for a holiday gift and anticipated a standard delay during the season. However, the service I received was unacceptable.
• After a full week, I had no shipping information. My initial email inquiry was answered two days later with a vague, boilerplate response citing a "significant two-week delay." I was willing to be patient.
• The real problem began when another week passed with still no updates. I had to email them a second time, and then follow up again the next day, stating that I would file a credit card dispute if my order didn't ship soon. Their final reply was the same useless, boilerplate email—they provided absolutely no information on the status or expected shipment date of my order.
• When my final follow-up was completely ignored, I decided to file a dispute with my credit card company (AE) and successfully received my refund. This company is highly irresponsible and appears to ignore customers once a problem arises. Buyers beware: their communication is terrible, and their commitment to fulfilling orders is questionable. I will NEVER order from them again.
P.S. I ended up finished my Xmas shopping in some big name store. It was a bit pricy but hey, at least it’s not a scam!
Response from Last Bottle WinesDec 19, 2025
Hi — I’m very sorry for the frustration and disappointment you experienced. The holiday season created longer-than-usual delays, but the lack of clear updates and meaningful communication you described is not the level of service we strive to provide.
We understand why you pursued a refund through your credit card after multiple unanswered follow-ups, and we regret that we weren’t able to resolve this for you in a timely manner. Your feedback is important, and we’re actively working to improve both our communication and holiday fulfillment processes to prevent this from happening in the future.
We appreciate you sharing your experience, and we sincerely apologize that we lost your trust.
MS
Mehrdad S.
Can you wait a month to get wines
I have been buying from this company for a while, while they offer some good prices when combined with service and delivery times, makes it a terrible experience. These guys don’t ship, and every time the answer is we are working on fixing the issues but it never happens. Currently waiting for 4 orders over 20 days no response from multiple emails
Response from Last Bottle WinesNov 26, 2025
Hi Mehrdad,
Thank you for taking the time to share this feedback, and I’m truly sorry for the frustration you’ve experienced. I want to address your concerns directly.
First, we did track down your recent messages — they unfortunately landed in our spam folder, which is why you didn’t receive a timely reply. That’s on us, and we’re adjusting filters to prevent this from happening again.
Regarding shipping delays: you’re absolutely right to expect better. We’re currently in the middle of a full warehouse remodel, including expanding our team and implementing new, upgraded warehouse technology. This overhaul is already underway, with the new system scheduled to roll out early next year. These improvements are specifically designed to speed up fulfillment, improve accuracy, and prevent the kinds of delays you’ve experienced.
In the meantime, our customer service manager has reached out directly to help resolve your open orders and make this right.
We appreciate your patience and your long-time support — and we’re committed to earning back your trust. If there’s anything more you need in the meantime, don’t hesitate to let us know.
Warmly,
Kaitlyn & the Last Bottle Team
BM
Brian M.
Not worth the hassle
While I have gotten a few good deals, I am very disappointed with their customer service. It takes weeks/months to get a delivery. They blow you off, make promises, and give you misleading information. Not sure what their business model is but the wine deals are not worth the hassle.
Response from Last Bottle WinesOct 11, 2025
Hi Brian,
Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience. What you described isn’t the level of service we aim to provide, and we understand how frustrating delays and unclear communication can be.
We’re actively working to improve our fulfillment timelines and customer service processes so that orders arrive faster and updates are more accurate. Your feedback helps us identify where we still have work to do, and we’re committed to making meaningful improvements.
— The Last Bottle Team
SB
Stefan B.
Once Reliable, Now Disappointing: Service and Delivery Plunge in 2025
I was a customer for more than five years. Until the end of last year, their service was good. Occasionally, I found excellent, reasonably priced wines there.
But in 2025, their service has been going downhill. Deliveries have become slower every week, and waiting periods of 3 to 6 weeks are now the norm.
I ordered a package on April 10, and when it was finally scheduled for delivery at the end of the month, I placed it on hold at a Walgreens store. Unfortunately, the store returned the package well before the standard 5-day retention period had passed.
The package reached the LBW location three days later. They offered me a credit, but I still haven’t seen it in my account to this day.
Response from Last Bottle WinesJun 19, 2025
Hi Stefan,
Thank you for reaching out about this. We are indeed experiencing shipping delays, but the good news is that it is from a new warehouse organization effort. We've just installed new racking and will have conveyors put in soon, all with the intention of speeding up our shipping timelines. You are absolutely right that we are moving too slowly!
I did speak with our customer-service team, who were able to credit your account. Please let me know if there is anything else I can do to set this right.
CE
customer E.
failed delivery
failed delivery, no action taken by seller. not using this service again. their sparkling seller, 'last bubbles', is reliable and appears to have legit deals. and they deliver to doorstep, unlike 'last bottle'...
Response from Last Bottle WinesMay 27, 2025
Hey EBR-- Thanks for writing in. I'm working with my service team now to identify your original support ticket; would you help me with either a name or email address?
I'd like to get you sorted out with an account credit, in addition to escalating this issue with our operators and shipping partners. Any help you can provide would be appreciated!
BR
Bill R.
Terrible customer service
Terrible customer service. Ordered a case of wine and 10 days later no shipment. Because the wine industry is in trouble, there are amazing deals on wine at local stores and even big chains. No need to deal with an online scam like Last Bottle. Their ship has sailed.
Response from Last Bottle WinesMay 14, 2025
Hi Bill— Thank you for reaching out about this. I took a look at your emails and reached out to our warehouse to learn more about the delay. It seems like your shipment was inadvertently delayed due to some racking being installed in our main warehouse. Please accept our sincere apologies! The team will be applying a $25 credit to your account today, and will reach out to find out if you'd like to move forward with the full refund. Again, we are so sorry for the delay in service and for letting you down. We hope you'll give us another shot in the future.
Sincerely,
Kaitlyn & the Last Bottle Team
PB
Paul B.
HUMBUG. Scrooge would have loved this outfit.
BEWARE.
Got hot email to buy wine at steep dsiscount.
Thought I woulkd try it, but should have known better.
Here'is what I know now.
Ordered bottle depending on email that offered "$20 off first order" Said "put in offer code at check out. Surprise! No way to apply the code and was charged full price Oh, do I need to say it? Wine not delivered,
Company has ignored/failed to respond to emails - which is the only way they take messages.
There iis "no one home" if you call customer service number just a messages saying they don't take calls(!) and to send email. Which is ignored.
Glad only lost not too much money on bad deal
Response from Last Bottle WinesDec 24, 2024
Hi Paul. Thanks for reaching out about this so we can do better going forward. The customer service team is working to improve how quickly we get back to emails, and I will bring your promo code concern to our tech-team.
