Last Bottle WinesReviews of lastbottlewines.com

Their shipping dept is a joke! If you order, don't expect it to arrive for several weeks... If you email them, don't ever expect a response! Wine Spies is so much better!

Does not respond to multiple emails concerning wine order and status of shipment. Terrible customer service now. Used to respond in 1 or 2 days. It's been 3 weeks now.

It pains me that a vendor that I had shopped with in full confidence for over 10 years suddenly did the 180. Their customer service replies to emails had always been less than 48 hours. All went downhill for my experience since January 23. I had made 5 separate purchases since 9/1/2025 and had them hold the orders until I am ready for one shipment. I had done this numerous times in the past. I have emailed 3 times since 1/23, and one phone message left on 2/10. Nothing. I just called Chase bank that issued my credit card to file my dispute on the purchases. I urge everyone to call their banks to do the same.

There was a billing error. Emailed five times. Left 5 voicd mails. CRICKETS !!!! Their customer support is an oxymoron ! Truly pitiful.

An error was made in my order which was immediately corrected on line. I tried repeatedly to contact the company to confirm the correction but it refused to acknowledge the problem, correct it or respond in any way. What a terrible way to run a business!

I bought a bottle on november 28th and it took until january 5th to get here. I asked to cancel the order on december 23rd since it was taking WAY too long to get here and I needed it to arrive before the holidays. However, my initial email was ignored and given an automated response and another empty email. I had to email again asking for a refund 3 days later. Then 5 days pass and they respond IMMEDIATLY after my order is "delivered" as if they were waiting for it to ship so they dont have to cancel it. They told me it was delivered, however it was NOT and it was still across the country in california. I show them the tracking location and tell them to just CANCEL IT as ive asked for more than a week ago, then they respond 2 days later with an apology of their emails and shipping being delayed and nothing else. I ask them why they arent even addressing me asking for a refund, and they have the nerve to tell me "Apologies. The order is on the way which complicates the issue. If that delivery is refused, once it is returned to us and checked in by warehouse staff, we can issue that refund (minus the 3% refund fee charged by the credit card processor + plus any shipping already paid)." So not only did they intentionally stall their responses with their emails to make it impossible for me to cancel the order, they are trying to charge me refund/shipping FEES despite it being THEIR FAULT that the order was shipped. Not to mention after going through all of this, the wine tasted like shit, made my friend sick after 1-2 sips TLDR: This is a SCAM company that will take your money and make sure you will never be able to get a full refund without paying for fees by stalling their emails long enough until your order ships out so they can charge you for shitty wine.

I have been a happy customer for years, but I am no longer buying from them. Customer Service (or lack there of) and ridiculously long shipping times have turned me off. I ordered wine in September which I have not received and you can't get a response out of them. Stay away at least until they acknowledge their issues. All you'll get from them now is a bot response.

Placed an order on November 28th, November 30th, and December 2nd. Have not received any of those orders as I'm writing this review on December 22nd. Sent them an email on December 13th and another one on December 18th with no response. Customer service nonexistent. Left my phone number in my second email with a request that they call me and still nothing. This company is horrible. All of my orders has been in the "Processing" stage for over a week. I've received better communication and faster shipping from companies outside of the U.S. At this point, I'm considering reaching out to my credit card company to get my money back.