Last Bottle WinesReviews of lastbottlewines.com

I’ve been a frequent Last Bottle Wines customer for quite some time and have placed many orders with them. Until this summer, I had been very happy with the experience. Unfortunately, I had problems with two separate orders this summer. One shipment arrived with broken bottles, and another order was short-shipped and did not contain all of the wine I had paid for. The bigger issue has been the complete lack of customer service. I have emailed Last Bottle four times trying to resolve these two orders and have received no response. I get it - shipping problems can happen. What is not acceptable is not responding with attempts for resolution. I have enjoyed ordering from Last Bottle and would like to continue doing so, but I’m won't be placing another order nor recommending them until I know these issues will be addressed. I’m hoping posting this review will finally get someone’s attention and give Last Bottle the opportunity to make this right.

I have not received 2 orders placed a month ago, customer service is non-existent

Ordered wines through their weekend marathon. They shipped wines to FLA on the slow boat to china and they "forgot" to pack the ice packs that I ordered in the boxes. Atleast two bottles out of six leaked, meaning that the wine was compromised.

Previously my experience with Last Bottle Wine Bottle was positive; however, I have sent 4 different emails to ask them to postpone a shipment following their Marathon Wine deal last month. Last bottle says that after the wine marathon they will ship your wines out approximately 6 weeks after the marathon. When I realized I was going to be on a work trip, I contact them to not send the wine during certain dates. I contacted them 4 times via email and have heard nothing yet they say on the web site if a delivery time is going to be an issue them to contact them. This is ridiculous that they do not have a customer service department. I can tell you this…this will be my last time doing business with them and if my wine comes and I’m not here and these ship it back to them, I’ll file a class action lawsuit since I know this has happened to others.

I echo the other reviewers that the company has in the past offered good wines for good prices, but their delivery and customer service has fallen off a cliff. They shipped me the wrong wine over 1 month ago, and despite several attempts at phone and email, I have not heard a peep from them. They seem to still be aggressively selling their wines, but will lose sales if they can't deliver. If they put a small amount of their selling energy into customer service, they would sell more!

My name is Glenn MacDonald. I have been a customer for about six months, ordering about five cases during the period. In early May two orders were sent to Walgreens and one “delivered” while I was on vacation. Walgreens returned the two orders to Last Bottle before I returned from vacation. The third order has vanished into thin air. I am out over $700 and Last Bottle does not respond to any inquiries. Total stone wall. I last emailed them today informing I would contact my credit card company and my state Attorney General’s Office of Consumer Protection if I didn’t hear back from them by June 13. Hoping that motivates a response.

I ordered 9 bottles from the marathon in December. Its now May. No wines have been delivered. I reach out to customer service regularly asking for updates. No response. They took my money for the wine. Over $300. I think I got robbed by Last Bottle. Ouch!! In the app, the wines say "paid, unfulfilled" as their status. Has been that way for months. Again, no response, no updates, but no problem charging my credit card. Theft

My order says it was delivered, except it was not delivered. Have tried to reach customer service but no response. Where is my wine?!?