Robert P.
Warranty was Honored
My coffee scale stopped charging after about 8 months of ownership. I contacted them to see if they would honor the 1 year warranty. There were a few questions asked to troubleshoot, and after that they sent me a new scale without requiring me to send the broken one back. They stand by their products. With that said, the replacement scale I received was not the same color as the one it replaced so there was a tiny bit of a mix up on their part with the replacement. Both wood scales look wonderful so I don't mind too much. 4 stars reflects the original product not lasting long and the color mix up, but the communication and replacement experience was good.