LastaforestReviews of lastaforest.com

Response from LastaforestDec 15, 2024

Dear valued customer, I am deeply sorry for your terrible experience. You're absolutely right - asking for sympathy instead of providing solutions was completely inappropriate, and ignoring your refund request is unacceptable. This is not how we should treat our customers. Please email us at [email protected] with your order details, and I will personally ensure your refund request is processed immediately. We need to do better, and we appreciate you bringing these serious issues to our attention. Best regards!

Response from LastaforestDec 15, 2024

Dear valued customer, I sincerely apologize for this unacceptable delay and lack of tracking information. I understand how disappointing it is when a gift doesn't arrive as promised. We are absolutely a legitimate company, but we have clearly failed you with our shipping and communication. Please email us at [email protected] with your order number, and I will personally: Track down your package immediately Provide you with a working tracking number Give you a clear delivery timeline I'm truly sorry you had to purchase an alternative gift due to our delay. Best regards!

Response from LastaforestDec 15, 2024

Dear valued customer, I deeply apologize for our poor customer service and the shipping confusion. This is completely unacceptable. Please email us at [email protected] with your order number, and I will personally investigate whether there was a shipping error or tracking mix-up and resolve this situation immediately. Best regards!

Response from LastaforestDec 15, 2024

Dear valued customer, I sincerely apologize for the compatibility issue between the portafilter and tamper station. You're absolutely right - we should clearly indicate product compatibility information on our website to prevent such disappointing experiences. This is valuable feedback that will help us improve our product descriptions. Regarding your review - we publish all genuine customer reviews, both positive and negative, as they help us improve and provide valuable information to other customers. If your review wasn't published, this was likely a technical error. Please email us at [email protected] with your order details, and I'll both investigate the review situation and work with you to find a solution for your tamper station compatibility issue. Best regards!

Response from LastaforestMay 7, 2024

Dear valued customer, Thank you for your feedback. We want to clarify that we are the official distributor for these coffee tools, not a dropshipper. When you purchase from us, you receive authentic products with full warranty coverage, dedicated customer support, and benefits through our Genius rewards program - services not available through other sellers. Best regards!