LastaforestPremium Coffee Tools For Brarista and Home Coffee Lovers
Lastaforest (lastaforest.com) has 275 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Kim C.
Shipping experience is absolutely horrendous!!! Buy it somewhere else!!! Bought it 7 Jan 2024 ago and still hasn't shipped. I have been contacting by email but only get a simple reply and no actual action. It can be said to be a catastrophic experience.
Kirill
BE ADVISED! Under no circumstances should you buy products from this seller or trust the positive ChatGPT-generated reviews. The seller is a shameless fraudster who does not fulfill their obligations. I placed an order on 15/12/24. However, even now, nearly two months later, I have not received the product or any updates on its delivery. According to the seller, the package allegedly left China on 31/12/24, but since then, there has been no further information. The only responses I receive to my complaints are the seller’s refusal to take responsibility and their attempts to shift the blame onto courier and customs services. That being said, I have never encountered similar issues with other Chinese sellers—orders have always arrived within 10-15 days, and local customs processing usually takes no more than a few hours. Although I regularly receive responses from this seller’s support team, they provide no useful information. Most of the products listed on this seller’s website are made in China, therefore instead of risking your time, money, and patience, I recommend finding similar items on AliExpress, where many manufacturers have official stores. At this point, I have lost hope of receiving my order and have contacted my bank to explore the possibility of canceling the transaction and getting a refund.
Response from LastaforestFeb 12, 2025
Dear valued customer, I sincerely apologize for your frustrating experience with your December 15th order. I understand your concerns about the lack of updates since December 31st, and I acknowledge that our communication should have been much better. Let me address your concerns directly: 1. We are not a fraudulent company - we are the official distributor for these coffee tools 2. Your order was shipped before our Lunar New Year holiday period 3. There have been unexpected delays in international shipping during the holiday season and Lunar New Year I'd like to help resolve this immediately. Please email us at [email protected] with your order number, and I will: 1. Provide you with detailed tracking information 2. Investigate why there have been no updates since December 31st 3. Offer you options including expedited shipping or a full refund if you prefer While we do source our products from quality manufacturers in China, we provide full warranty coverage, dedicated customer support, and Genius rewards program benefits that aren't available through other sellers. Again, I apologize for this poor experience and want to make this right for you. Best regards, Ma
Melanie W.
Betrug….Sendung kommt nie an!
Response from LastaforestFeb 12, 2025
Dear valued customer, Es tut mir sehr leid für diese negative Erfahrung. Your package was shipped before the Lunar New Year holiday (Jan 27 - Feb 5). I understand waiting without updates is very frustrating. Please email us at [email protected] with your order number, and I will personally check your tracking status and ensure you receive detailed shipping information. Best regards, Ma
Kyril S.
Apparently I bought a product from AliExpress that costs less than 10$ for 60$ from them. Poor quality late arrival, , on top of it I had to pay customs.
Response from LastaforestFeb 12, 2025
Dear valued customer, Thank you for your feedback. As the official distributor, our products come with full warranty coverage, dedicated customer support, and Genius rewards program benefits. While similar-looking items may be available elsewhere, when you purchase from us, you receive authentic products with quality assurance and after-sales support. We apologize for the shipping delay and customs charges. For future reference, please email us at [email protected] if you have any concerns about product quality or delivery.
SW
Online purchasing experience is good, but shipping experience is absolutely horrendous. Do yourself a favor and purchase elsewhere if you want to get your order in under 4-6 weeks. Purchased three weeks ago and still hasn’t even shipped.
Response from LastaforestFeb 12, 2025
Dear valued customer, I sincerely apologize for the delayed shipping of your order. We are currently experiencing longer processing times due to the Lunar New Year holiday period (Jan 27 - Feb 5). We will resume normal shipping operations on February 6th. Please email us at [email protected] with your order number for a detailed status update. As a thank you for your patience, we'd like to offer you a special discount on your next purchase. Best regards,
Doug S.
Took a week to 10days to get a shipping email with tracking number only to discover its shipping from mainland China. This practice of not divulging these extended shipping times of three weeks or more from payment has got to stop. We live in a two-days-to-my-doorstep world. Any company that can’t deliver on that doesn’t get my business. And this company is not a deep discount seller. I expected much more.
Response from LastaforestFeb 12, 2025
Dear valued customer, Thank you for your feedback about our shipping transparency. While we do ship from multiple warehouses (USA, EU, and China) based on stock availability, we should have made the origin and timeline clearer at checkout. Our standard delivery estimates are clearly listed in our shipping policy, ranging from 4-17 days depending on location, plus 2-5 business days for processing. For detailed tracking of your order or any shipping concerns, please email us at [email protected] with your order number. Best regards!
Ricardo R.
My order last for +1 month to get, apparently they are shipping from China thru USPS. Once I made the claim my only option was to wait for the product then to send them back at my cost, my opinion is that this company is doing a great job on social network with no so efficient or controlled fulfillment system.
Response from LastaforestFeb 12, 2025
Dear valued customer, I apologize for the extended delivery time and lack of clear communication about shipping from our China warehouse. You're right - while we maintain active social media presence, we need to improve our fulfillment operations and return policies. Your feedback about shipping and returns is valuable. We are working to make our warehouse operations more efficient and transparent. Please email us at [email protected] with your order details so we can address your specific situation. Best regards, Ma
Monty
Absolutely trash experience. Purchasing was fine, but had to wait nearly a month to get my merchandise. Okay, fine. Once I received it, half my order was wrong or didn't match the descriptions on the website. I reached out to them and they fed me some half-baked excuse, and when I asked to return the items, they refused to pay return shipping. I checked and cost of shipping to China (where the company is located) and it is $80!! Absolutely not worth a return. I will be disputing the charge with my credit card company to get my $200 back.
Response from LastaforestFeb 12, 2025
Dear valued customer, I sincerely apologize for this terrible experience - from the long delivery time to receiving incorrect items and the difficult return situation. This is completely unacceptable. I understand your frustration with the high return shipping costs to China. Let me help resolve this immediately without requiring you to ship anything back. Please email us at [email protected] with your order number and photos of the incorrect items. I will personally ensure you receive: A full refund for any incorrect items No requirement to return the items given the shipping costs Clear explanation of what went wrong with your order There's no need to dispute the charge - we want to make this right for you directly. Best regards, Ma
