Ollie
55 emails, missing items, wrong items shipped, and forced to pay for THEIR mistakes.
Save yourself the head-spinning frustration and buy literally anywhere else. It took an agonizing 55 emails and nearly a full month of back-and-forth to resolve an order that Lasko botched at every single turn. The timeline of incompetence: * Refused a simple price adjustment: I bought a fan at full price, and it went on sale 3 days later. Customer support refused to honor the sale price, basically telling me to ship it back at my own expense or suck it up. * Attempted peace offering failed: They finally offered a 30% discount code, which I used to order two fans. * Forgot half the order: When the package arrived, they completely left one of the fans out. * Shipped the wrong item: After fighting to get the missing fan sent, they shipped the wrong fan entirely. * Charged me for their mistake: To top it off, when returning the wrong item they sent me, they forced me to pay $11 out of pocket for return shipping—eating up nearly 40% of a $29.12 refund. 55 emails to fix mistakes they made, only to get penalized financially at the end. Absolute masterclass in terrible customer support. Never buying direct from Lasko again.
