Michael E.
Absolutely horrible communication and…
Absolutely horrible communication and took forever for our fan to arrive at our house. I definitely will not do business with Lasko again.
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Lasko Products (laskoproducts.com) has 36 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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36 approved reviews, newest moderated first
Michael E.
Absolutely horrible communication and took forever for our fan to arrive at our house. I definitely will not do business with Lasko again.
Ollie
Save yourself the head-spinning frustration and buy literally anywhere else. It took an agonizing 55 emails and nearly a full month of back-and-forth to resolve an order that Lasko botched at every single turn. The timeline of incompetence: * Refused a simple price adjustment: I bought a fan at full price, and it went on sale 3 days later. Customer support refused to honor the sale price, basically telling me to ship it back at my own expense or suck it up. * Attempted peace offering failed: They finally offered a 30% discount code, which I used to order two fans. * Forgot half the order: When the package arrived, they completely left one of the fans out. * Shipped the wrong item: After fighting to get the missing fan sent, they shipped the wrong fan entirely. * Charged me for their mistake: To top it off, when returning the wrong item they sent me, they forced me to pay $11 out of pocket for return shipping—eating up nearly 40% of a $29.12 refund. 55 emails to fix mistakes they made, only to get penalized financially at the end. Absolute masterclass in terrible customer support. Never buying direct from Lasko again.
Mary S.
I am disappointed I've never had a problem with lasko fans until now.one lasted a month and the other one 2 months! I bought them at walmart.i threw the boxes away so they will not do anything.this is just wrong!!
Chase M.
Bought a Lasko Wind Machine fan at Target a year ago and it broke last night. Didn't last one year. Trouble shooting looks like the thermal fuse went out. I spent $55.00 for a product that can't last a year. Trying to get a hold of Lasko but without a warranty looks like I'm out of luck. Don't buy Lasko fans!!
Syd L.
My dad bought my lasko fan all the way in 2013 and it’s been running day and night ever since it’s ran the same since 2013, it’s so loyal to me and still blows the cold air I love, it also makes a nice white noise which has gotten me through many nights, I’ve brought mine for many vacations and it’s never tore up. These fans don’t get the love they deserve. Thanks lasko for the amazing fan!
RENEE
Lakso products are garbage do the picture look old of the fan no because like I said its brand new Wayfair has been exchanging it for the last year BECAUSE ONCE YOU TURN IT OFF AND PRESS A COUPLE OF BUTTONS THIS MACHINE IS FINISH EVEN IF YOU JUST BROUGHT IT BUT WAYFAIR IS A GREAT COMPANY AND ALWAY COMPLY I WILL BE TRASHING THIS COMPANY PUTTING THE WORD OUT HERE AS TRASH WHAT IS THIS COMPANY RESPONSIBILITIES TO ITS PRODUCT I SEE NONE , I SEND A PICTURE OF THE NEW MACHINE BECAUSE THE RECIPT IS OLD ITS BECAUSE WAYFAIR ALWAYS HAD YOUR BACK . SO I CONTACT THE COMPANY THIS TIME AND YOU WAS NO HELP PEOPLE THEY PRODUCTS SHUTOFF ON YOU BRAND NEW Thank you Renee singleton
Joshua
I. Got the lasko pivot pro utility blower and I absolutely love it i hope they will always make them 😊
Shavon M.
I’ve bought Lasko heaters for years, but the quality and customer service have gone downhill. My current unit shuts off after about 3 minutes of running, even after following troubleshooting steps. When I contacted customer service to request a warranty replacement, the representative was dismissive and kept talking as if I didn’t know how to use a heater instead of addressing the actual problem. She also started responding in ALL CAPS, which felt unprofessional and unnecessary. I wasn’t asking for attitude, I was asking for specific answers and help with a product that clearly isn’t functioning properly. I usually just replace a heater and keep it moving, but I’m tired of wasting money on products that don’t last and then getting brushed off when I try to use the warranty. I won’t be purchasing Lasko again.