LasheyhairReviews of lasheyhair.com

Response from LasheyhairAug 11, 2026

Dear Customer, We are so sorry – and we completely understand why you're disappointed. You gave us a chance as a first-time buyer, and we failed you. Long delivery and mediocre quality is not what we promise, and not what you deserved. We've already started reviewing our shipping process and quality checks to make sure this doesn't happen again. Your feedback is exactly what we needed to hear – and we're taking it seriously. We know we can do better, and we'd be truly grateful if you'd consider giving us another chance in the future to show you what we're really about. If you need any assistance with your current order, please reach out to us – we're here to help.

Response from LasheyhairAug 9, 2026

Dear Customer, We messed up – and we are so sorry. You're right: if the texture you received looks nothing like what you saw in the reviews, then we failed to deliver what we promised. We completely understand how disappointing that must be, especially when you needed it to blend with your natural hair. This is not the experience we want for any customer, and we want to fix it for you. Please email us with your order number, and we'll arrange a full refund or exchange – whichever works best for you. We'll also cover return shipping. We're already updating our product descriptions to make sure this doesn't happen again. We hope you'll give us a chance to make things right.

Response from LasheyhairJul 22, 2026

Dear Pria, Thank you for your honest and direct feedback – and you are absolutely right. We sincerely apologize. You made a purchase in good faith, and we failed you by allowing a sale for a product we did not have physically in stock. There is no excuse for that, and we completely understand your frustration. We should have clearly marked the item as "out of stock" from the start, not processed your order and then scrambled to find a substitute. That is unacceptable, and we take full responsibility. We hear you loud and clear: stock transparency before purchase is not optional – it's required. We have already implemented a system-wide review of our inventory management to ensure that real-time stock levels are displayed accurately and that this situation never repeats itself. We also want to acknowledge what you said about the hair quality itself being good – thank you for that honesty. It means a lot to us that you recognised the quality, even while being let down by our operations. We want to make this right for you personally. Our customer care team will be reaching out to you directly via email within the next 24 hours with a tangible gesture of apology – because we genuinely want to earn back your trust and show you that this is not who we are. We truly hope you will give us the opportunity to serve you again, the right way. Please look out for our email – and if you have any immediate concerns, you can always reach us directly at [email protected] Again, we are deeply sorry. We can and will do better.

Response from LasheyhairMay 11, 2026

Dear customer, Thank you for your honest feedback and for being a returning customer. We truly appreciate your loyalty and are delighted to hear that your first order was excellent – from the fast shipping to the quality of the clip‑in extensions. However, we are sincerely sorry that your second order did not meet the same standards. The shipping delay you experienced is not typical, and we completely understand your frustration. Having to visit the salon without your extensions is far from the experience we want for any of our customers. Please rest assured that we are actively working to improve our shipping times and reliability. We are also concerned to hear that the bundles you received felt less full compared to your previous orders. Consistency in quality is something we take very seriously, and we will be reviewing this matter with our warehouse and quality control team to ensure it does not happen again. While we are glad our customer service team was responsive and provided a coupon for a future order, we understand that a coupon alone may not fully make up for the disappointment you experienced. We would like to make things right. Please contact us directly with your order details, and we will personally assist you with a more appropriate resolution – whether that be an exchange, a partial refund, or a replacement. Your satisfaction is important to us, and we want to ensure you feel valued as a loyal customer. Thank you again for giving us the opportunity to improve. We hope to serve you better in the future.

Response from LasheyhairFeb 3, 2026

Hi J Marie We are thrilled that you recognize the quality of our products. We sincerely apologize for the delay in your order being held up at customs, which resulted in an unpleasant shopping experience. In response to this issue, we have optimized our logistics services. Should we have the opportunity to serve you again, we will ensure you enjoy a seamless shopping journey.