LasheyhairReviews of lasheyhair.com

Response from LasheyhairAug 28, 2026

Dear Customer, You are right – and we are so sorry. 🙏 We completely understand why you're frustrated. Your order was placed on August 15th, and it's now August 27th with no shipping updates. Worse, you reached out to us and we didn't respond in time. That is not okay, and we apologize sincerely. I want to be clear with you – and with everyone reading this: we are not fraudulent. Your order has shipped. We confirmed this as soon as we received your review. The delay in our response was due to the time difference, and we are deeply sorry for not getting back to you sooner. We have just emailed you directly with your tracking details and a full update on your shipment. Please check your inbox – we will also personally follow up to make sure everything is resolved to your satisfaction. We are also adding a small apology gift to your order – no strings attached. We hope you'll give us a chance to make this right.

Response from LasheyhairMay 11, 2026

Dear Tamoy, Thank you for your feedback, and I'm truly sorry to hear that you were unhappy with the quality of the products you received – especially regarding the clips not being properly secured. That is not the standard we expect, and we appreciate you bringing this to our attention. We also understand your frustration with the pricing mention. Please allow us to clarify: our advertised $99 price refers to select styles and lengths, and prices do vary depending on the specific product. We apologize if this was not made clear on our website. That said, we want to be transparent about the steps we have already taken to resolve your issue: 1.A full refund has already been issued to you. 2.A return label was also sent so you could return the faulty items to us at no cost to you. We are not simply trying to remove a bad review – we genuinely want to resolve the issue. However, in order for us to complete the return process, we do need you to ship the items back using the return label we provided. Once we receive the return, we will consider the matter fully closed. We understand your frustration and again apologize for the poor experience. If you have any trouble locating the return label or need further assistance, please contact us directly , and we will be happy to help. Thank you for giving us the opportunity to make things right.

Response from LasheyhairMay 11, 2026

Dear [Customer Name], Thank you for your honest feedback, and I am truly sorry to hear about your disappointing experience. Please accept our sincerest apologies for the shipping delay, the incorrect length sent, and the confusion regarding your discount code. This is not the level of service we strive to provide, and I completely understand your frustration. I have personally looked into your order and confirmed the following issues you raised: 1.Shipping delay – Your order shipped later than expected, and we apologize for the lack of timely communication regarding the delay. 2.Incorrect length (16" instead of 18") – This was our mistake, and we should have notified you and offered compensation immediately. 3.Discount code issue – You were promised 20% off but received only 10%. That was an error on our part, and we sincerely regret the confusion it caused. We also hear your concern about the thinness of the clip-ins. While our 16" bundles typically match the described weight and volume, we understand that your expectations were not met, especially after receiving a shorter length than ordered. What we will do to make this right: 1.We will refund the difference in value between the 16" and 18" lengths based on the current price on our website. 2.We will also issue the additional 10% discount (making the total 20% as originally promised) in the form of a coupon that you may use or pass along. 3.If you are open to it, we would also like to offer you a replacement set in the correct 18" length at no additional cost, including expedited shipping. Please contact me directly with your order details so I can personally ensure these actions are taken immediately. We value your feedback and truly want to make things right – not just with words, but with action. Thank you again for giving us the opportunity to improve. We hope you will reconsider and allow us to restore your trust in Lashey Hair.

Response from LasheyhairApr 15, 2026

Your experience is very important to us, and we take all feedback seriously. Our email team is following up with you via email to better understand the situation and offer support. We hope this helps address your concerns and that we can provide a more satisfying experience in the future.

Response from LasheyhairMar 24, 2026

Hi Niema Your experience is very important to us, and we take all feedback seriously. Our email team is following up with you via email to better understand the situation and offer support. We hope this helps address your concerns and that we can provide a more satisfying experience in the future.

Response from LasheyhairMar 24, 2026

Hi Janet Your experience is very important to us, and we take all feedback seriously. Our email team is following up with you via email to better understand the situation and offer support. We hope this helps address your concerns and that we can provide a more satisfying experience in the future.

Response from LasheyhairFeb 14, 2026

Hello, we sincerely apologize for the incorrect item you received. We have reached out to you and would like to obtain your order details so we can resolve this issue for you.