lasfit.comReviews of lasfit.com

Response from lasfit.comJun 6, 2025

Hello Ernest, Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced. Here's a detailed explanation of what happened: You attempted to make a payment four times for your order of floor mats for the Jeep Grand Cherokee. Only one of these attempts was successful. The other three attempts failed because the postal code associated with your card could not be authorized. This is a common issue that can be resolved by updating the postal code in your payment details or by contacting your card issuer for further assistance. Regarding the failed payments, the amounts may have been temporarily deducted from your account and held by the credit card company. These amounts should be returned to your account within 2-3 business days. If you need further clarification, please contact your credit card company directly. At Lasfit, we never retain payments without shipping the products. We are committed to ensuring that our customers receive what they have paid for. Once again, we sincerely apologize for the inconvenience and frustration you have experienced. We are here to assist you in any way we can. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for your understanding and patience. Best regards, Lasfit Customer Support Team

Response from lasfit.comJun 6, 2025

Hello Noel, Thank you for bringing this issue to our attention. We regret any delays in our communication that may have impacted your experience with us. Firstly, we want to address the delay in our response. We were currently in a peak season, and unfortunately, this has led to an overwhelming volume of emails. Despite our best efforts to manage the influx, it seems that your concerns were not addressed as promptly as they should have been. We deeply apologize for this oversight. Regarding the floor mats, we're very sorry to hear that they do not fit correctly. This is certainly not the experience we want our customers to have. We understand your frustration with the quality and the inconvenience of not being able to return the product. To resolve this issue immediately, we have processed the return and refund for your order. We always stand behind our product. If you have any problems with the products, feel free to contact us and we'll try our best to solve it. Once again, we apologize for the inconvenience and any frustration caused. Thank you for your understanding and patience. Best regards, Lasfit Customer Support Team

Response from lasfit.comJun 6, 2025

Hello Emilio, Thanks for bringing this issue to our attention. We sincerely apologize that our service did not satisfy your expectations, this is on us since we missed the last email you sent and didn't follow up with you timely. We will carefully review the issues in email reception and response processes to prevent similar incidents in the future. To avoid the issue, we have set up a VIP tag for your email address and will reply to your email or message as a matter of priority. Also we have processed the partial refund once we followed up your last email. Once again, we apologize for the inconvenience and any frustration caused. Thank you for your understanding and patience. Please don't hesitate to reach out if you need any further assistance. We're here to help! Best regards, Lasfit Customer Support Team

Response from lasfit.comJun 6, 2025

Hello Ursula, We're truly sorry to hear about the issues you encountered, and we want to assure you that your satisfaction is our top priority. Thank you very much for your feedback and tolerance regarding our customer service issues. We have launched a comprehensive self-inspection of our service processes. In the future, we will optimize the communication mechanism and strengthen the efficiency of after-sales response to ensure that similar situations will not occur again. If you are willing to give Lasfit another chance, whether it is product consultation or after-sales needs, we will assign a dedicated person to follow up and prove our emphasis on customer experience with practical actions. As a token of our sincerity, we will send you a new pair of brake lights for free once the new version is released. We look forward to regaining your trust with better services and wish you a smooth journey! Best regards, Lasfit Customer Support Team

Response from lasfit.comJun 4, 2025

Hello Pat, We sincerely apologize for the inconvenience you encountered while trying to reach our customer service and for the frustrating experience with the order tracking process. For the telephone customer support, the office hours are Monday~Friday 9:00 am~5:30 pm (PST), and we might miss your phone call when we were out of office or being busy. Regarding the order tracking process, if you are not willing to download the SHOP app to track the order, you can contact us at [email protected] and we will track it for you. Alternatively, you can track the package directly on the carriers' websites, such as USPS, FedEx, or UPS. Once again, we apologize for the inconvenience and thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our customer service and overall shopping experience. If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help! Lasfit Customer Support Team