HAD THE BEST CUSTOMER SERVICE! WE HAD A ISSUE WITH OUR DELIVERY ADDRESS FOR OUR ORDER BUT CUSTOMER SERVICE MADE EVERYTHING RIGHT. THEY COUDLNT HAVE BEEN ANY MORE HELPFUL.
SK
Shant K.
Awesome products and customer service. I have been buying there lights for a few years now for my vehicles and my last shipment came in damaged/items. I contacted them and they sent me replacement rig
Awesome products and customer service. I have been buying there lights for a few years now for my vehicles and my last shipment came in damaged/items. I contacted them and they sent me replacement right away. Definitely recommend!
SH
Steve H.
I would not recommend any of their mats…
I would not recommend any of their mats or bed liners. The bedliner was too short and they didn't send the tailgate mat either. Customer service is pathetic and they never answer the phone. My information was correct and checked with FedEx just to be sure everything was shipped complete. Lasfit didn't ship the tailgate mat with the order. Bedliner was too short as well. No notification of any backorder, so its all going back. Quality of the bedliner was flimsy and poor. The bedliner is worthless to me. Looks like China junk.
Response from lasfit.comMay 26, 2025
Hello Steve,
We're truly sorry to hear about the issues you encountered, and we want to assure you that your satisfaction is our top priority.
Here we'd like to explain what's going on
1. Regarding the bedliner issue, our 2025 Ram 1500 bed mats are available in two different sizes — 5'7" and 6'4" — and are further customized based on whether your truck has the **RAM RamBox** or not.
If your Ram comes without a RAM RamBox and the bed mat you received is shorter, you will need the 6'4" bed mat. We're happy to send the correct one to you.
2. The tailgate mat was shipped out separately and was delivered by 5/3/2025.
3. Regarding customer service, we sincerely apologize for any difficulties you experienced in reaching our team over the phone. Our customer service team was out of the office over the weekend, but we returned your call as soon as we were back and sent you a pre-paid return label on Monday to ensure a hassle-free return and a full refund.
If there’s anything else we can do to help — even if it’s just talking things through — please don’t hesitate to reach out. We’re here to help.
Lasfit Customer Support Team
EC
Ed C.
Jeep gladiator low profile ditch lights
I have a 2022 Jeep gladiator. I bought the low profile ditch light brackets. I had them for almost a year and noticed rusting on the mounting bolts. I sent an email to customer service and within a week they sent me a replacement kit. I definitely would recommend this using this company they have high quality products and great customer service.
EL
Erin L.
I bought LED turn signal bulbs for my…
I bought LED turn signal bulbs for my 2024 Crosstrek, in short order.....Hyper flashing. I contacted lasfit and I received two replacements. Soon after this, Hyper flashing again! I have to date received (Six) replacement bulbs: Hyper flashing again! I'm sick of this!! I have a life. I'm told after 45 days I can't get my money back....I think I have been "Very" patient. I'm sick of having my friend take my car apart over light bulbs, over and over again! I want and deserve my money back! Lasfits products aren't any good! (Not if I have to replace them every few months!) My car is a 2024 Crosstrek. I want the opportunity to have real builds that work for at least a few years instead of a few months. I paid, $64.35 for the front and $64.35 for the back! $ 128.70 Bulbs! Give me a break! And I bought, Back-Up lights too. (I can't remember what I paid for these but they weren't cheap! Complaining is all I have left now according to their response. Or I can keep having my friend install bad lights to replace more bad lights......Done! Stupid! Not happening.
Response from lasfit.comJun 6, 2025
Hello Erin,
Thank you for choosing Lasfit. We understand the inconvenience of having to replace them frequently and deeply apologize for the inconvenience caused by our products and service.
Here we would like to provide the following clarifications:
1. Oversight in Vehicle Compatibility During our initial troubleshooting, we focused solely on replacing the bulbs without thoroughly investigating compatibility issues with your vehicle model. As noted, hyper flashing may occur in some vehicles when both front and rear turn signals are replaced with LED bulbs simultaneously. This oversight led to repeated installations for you and your friend, and we regret not addressing the root cause earlier.
2. Delay in Refund Processing When you contacted us on April 14 regarding the recurrence of hyper flashing, internal process gaps prevented our immediate response. On April 16, our team identified your inquiry during a routine review. Since the refund needed to be processed back to your original payment method (and given the time elapsed since your order), we first verified your account information to ensure the refund validity, completing the process on April 17. We acknowledge this delay and are actively reviewing our workflows to prevent similar issues.
3. Clarification on the 45-day policy. There might be a misunderstanding regarding the 45-day period. This policy means that customers can apply for a return and refund within 45 days after purchase. Please note that the order is entitled to a one-year warranty service. If any issues occur during the use of the product, even if it exceeds 45 days, we will still provide warranty services such as replacement or refund. However, since these lights were not functioning properly, we have already issued a refund on April 17th. At Lasfit, you either get a usable product or your money back.
Once again, we sincerely apologize for the disruptions. Please feel free to contact us if you encounter any issues in the future, we are committed to providing you with faster, more effective support. Thank you for your understanding.
JA
jonathan A.
1 Star for excellent light output …
1 Star for excellent light output Minus 4 stars for NEVER responding to my emails or phone calls. Ripoff company from CS standpoint so be prepared that if you have an issue they will NOT help out.
Response from lasfit.comJun 4, 2025
Hello Jonathan,
Thank you for choosing Lasfit and thanks for bringing this issue to our attention.
We regret any delays in our communication that may have impacted your experience with us. We will carefully review the issues in email reception and response processes to prevent similar incidents in the future.
Regarding the issue you reported, since your original order is still within the warranty period, we have processed a refund for your recent re-order without requiring return of the products.
Once again, we appreciate your recognition of our products and look forward to serving you again.
We always stand behind our products, if there is anything you'd like us to assist you with, we'll be glad to help you!
Lasfit Customer Support Team
CS
Charles S.
I ordered LASFIT T3-7443D Switchback…
I ordered LASFIT T3-7443D Switchback led upgrades for the day time running lights on a 2024 Tacoma. Big mistake. The amber LEDs section of each bulb failed within a couple months of each other. I didn't get three months from the pair.
June 8, 2025 Update:
Lasfit did indeed hook me up with replacement bulbs and they are still working. When they work, the amber flashing is stupid bright. I can see them reflecting off of things for hundreds of feet at night (and even during the day up close). Good customer support. Thank you.
Response from lasfit.comJun 4, 2025
Hello Charles,
Thank you for sharing your experience. We are truly sorry to hear that you have encountered issues with our LED lights.
At Lasfit, customer experience is our priority. We have sent the new bulbs to you, we will also follow up on your order to ensure everything is resolved to your satisfaction.
We always stand behind our products, if there is anything you'd like us to assist you with, we'll be glad to help you!
Lasfit Customer Support Team
