LaserAwayReviews of laseraway.com

I am writing this review regarding a promotional advertisement I received directly from LaserAway via Instagram. The ad clearly stated: “$125 For Your First Instant Glow Laser Facial.” There was no indication that this was a consultation fee, a starting price, or a credit toward a package. It was presented as a promotional rate for a first treatment. I followed the exact instructions in the advertisement, completed the required form, and was contacted to schedule. However, when I referenced the $125 promotional offer, I was informed that there was no knowledge of such a promotion. After sending a screenshot of the advertisement I received, I still did not receive a clear explanation or acknowledgment. This raises serious consumer protection concerns. Advertising a specific price and then denying knowledge of it when a consumer attempts to redeem it can reasonably be perceived as deceptive or bait-and-switch marketing. Consumers rely on accurate and transparent advertising when making decisions about aesthetic and medical treatments. I hope LaserAway’s corporate management reviews this matter carefully and ensures that all advertised promotions are clearly communicated and honored across locations.

Completely unacceptable customer experience. I will continue posting this review at additional locations until someone takes ownership and responds. For two months, I have tried every reasonable channel to get a response — and have been ignored at every step. Timeline: • Dec 20, 2025 – Posted a Google review. Management responded claiming they “couldn’t find my account,” which makes no sense because my review name matches the name on my account exactly. • Jan 3, 2026 – Sent an email. No response. • Feb 3, 2026 – Followed up. No response. • Feb 16, 2026 – Called. Was told the issue would be escalated and I’d receive a callback. That callback never came. • Feb 20, 2026 – Called again. Still nothing. This isn’t a delay. It’s a pattern of being ignored. When a company can’t acknowledge a customer across reviews, email, or phone for 60+ days, that’s a serious operational failure.

Listen. I would not recommend LaserAway for any reason. They regularly made me reschedule my appointments because they had call-ins and I was never compensated for delayed treatments. I never had the same person do my laser hair removal twice - it was always someone new. There is also a huge disconnect between the people upselling at the front desk and the people actually doing the service - I once paid for a service then showed up for the service and was told I couldn't because I was breastfeeding. It is totally fine to have this sort of medical guidelines - encouraged, in fact - but to allow a customer to pay for the service without recognizing this is a huge issue. It was a waste of my time and money. I've had an awful experience at every turn and am only completing my treatment because it was already paid for. The platform they use for their financing is also very difficult to work with.

I had originally signed up for 3 freezing treatments for fat loss. After the first treatment I had a bad reaction that caused swelling and my blood pressure to spike and remain high for several days. When I called to let them know, they said they would note it but nothing else was said. When I asked if I could get a refund on the other two treatments I hadn't used they said they would have to have the main office call me back. They didn't. I called them again a few weeks later, same answer. This happened two more times. Finally, without talking with me, they decided they would refund a few hundred dollars, having charged me over two thousand. They decided that they would charge me "full price"for one, which they arbitrarily decided was almost as much as the three treatments "on special." Terrible treatment of customers and what I would see as deliberately ripping them off. The treatment did nothing but cause deformation to boot. If I could give zero stars, I would .

Terrible customer service, was left paying for service that I didn't want to continue. I purchased the coolscupting package and was left with a terrible bruise and saw no improvement in my mid section. I couldn't even get customer service on the phone to explain why this was happening, she would only communicate via text.

The"botox" they use has literally no effect after 3 visits and 150 units barely any result. I've had botox at many other places and never had a problem before. I don't know what they are injecting but it might as well be saline solution because it does nothing. I have asked to have my money unused thar remains in my prepaid bank refunded but suddenly they don't return phone calls or texts It sure feels like a classic scam! If you like getting ripped off then this is the place for you!

They gave me two different scripts that sounded great, but was not my experience. And when I voiced my complaint, I will simply turned away with. We don’t do refunds or you say you don’t have money for a different treatment. I should have paid better attention because I feel that anyone who won’t give refund for dissatisfaction is a scammer.

GO ELSEWHERE!! I went for my 1st ever treatment in Surprise, AZ for forehead wrinkles and then got talked into buying current and future (so JAN and 2nd in APRIL/MAY). But then they injected ALL (2X!) in my first treatment! I still don't know WHY - but LASERAWAY SURPRISE DOUBLE-CHARGED AND IS TAKING NO RESPONSIBILITY.