Deepa J.
Bad customer service
Bad customer service. No respect for time. In all my appointments i had to wait more than 30 min get the treatment.

Data- and technology-driven since 2006, LaserAway offers laser hair removal, tattoo removal, skin care, and anti-aging services.Founded in Rancho Mirage, California, we’ve helped thousands of clients reach their beauty goals. Celebrities come to us because we’re trusted. We offer:LASER HAIR REMOVAL - Among the safest and most effective lasers available, the Cynosure and Diode work magic on all skin types and tones. What’s more, the Cynosure features a unique Cryocooler that keeps you cool and comfortable during your entire session.LASER TATTOO REMOVAL – Effective on all skin tones, the MedLite C Series and Harmony lasers remove tattoos of all colors by rapidly “exploding” ink pigments. This minimizes risk of complications.BOTOX – FDA–approved nonsurgical Botox smooths moderate to severe frown lines by relaxing contractions of underlying facial muscles. After a single treatment, you can expect to enjoy the beautiful benefits of Botox for up to four months.COOLSCULPTING – A gentler, nonsurgical alternative to liposuction, CoolSculpting delivers a controlled cooling effect to fat cells. This crystallizes them, and your body eventually rids itself of them. With each CoolSculpting session comes a 20% reduction in fat cells.THERMAGE – Radiofrequency technology that tightens, firms, and lifts skin, Thermage works with your body to stimulate collagen production. The smoother, younger looking skin you’ll achieve in just one treatment can last years.VELASHAPE – Combining bipolar radiofrequency, infrared light energy, vacuum, and mechanical massage, FDA–cleared VelaShape smooths, contours, shapes, slims, and firms in as few as four treatments. And it requires no recovery time, meaning it suits perfectly your active lifestyle.PHOTO FACIALS – A series of gentle pulsed light treatments that improves the appearance of sun-damaged and aged skin, photo facials remove brown spots, wrinkles, and large pores and stimulate collagen production, leaving your skin radiant and youthful look
LaserAway (laseraway.com) has 2,668 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Salons & Clinics · San Francisco, California
Excellent
Salons & Clinics · Long Beach, California
Excellent

Salons & Clinics · San Francisco, California
Excellent

Salons & Clinics · Desert Hot Springs, California
Excellent
Showing 535 reviews with 1 star · Clear filters
Deepa J.
Bad customer service. No respect for time. In all my appointments i had to wait more than 30 min get the treatment.
Angelica H.
Customer service sucks
Shawna M.
Still have not received the treatment I deserve. Service has improved slightly, however, the service does not make up for the work which is put in. My leg hair has still made no true progress. It’s really upsetting to pay so much for the job not to be done.
Madpanda
Keep messing up appointment times. Long waits during visits.
Kate
Awful customer service at the UES location.
SMD
Although Laser Away has a great customer service, Laser Away does not deliver what they advertise. They overbook clients, and treatments are not followed within the schedule of 6 - 8 weeks. After finishing my hair removal treatment not long ago, I have had full hair grown back rather than patches or 70% hair removal as promised by Laser Away.
Jessica S.
Purchased a Groupon not realizing that they use the Groupon as a way to push you into buying other services once you are there. I get it but once she realized I wasn’t interested in a monthly program, she became rude and short with answers. I was also told more than likely I wouldn’t get a service done that day. I came for my laser appt! So I wanted to see if I “became” interested in purchasing more if I would get my appt and what do you know, they had time. I only received my chin laser that day and was supposed to come back for the rest but I decided I couldn’t go through with it being that my chin hurt for weeks... I’ve gotten laser before and never had this issue. Their machine looked outdated. I reached out to cancel the other services but wanted to see if I could continue my chin ( I could handle that but couldn’t imagine how sore the rest of my body would be) being that my Groupon was for 6 sessions plus they had taken more money for the services that I hadn’t received ... They have not gotten back to me . It’s been several weeks. Please DO NOT offer a Groupon if you are going to be turned off by customers only wanting to use their Groupon . Super disappointed and turned off by their salesperson.
Melina
Unprofessional personnel, they wait until the last minute to tell you about your appointments running out and then trick you and charge you more