LaserAwayReviews of laseraway.com

I'm not one to leave a bad review for a business, however, I've never been accosted and gaslit so badly from a sales rep in my life. And after reading other reviews here (which I am sad I didn't do before), I'm honestly inclined to submit a formal complaint to the Better Business Bureau as this does not appear to be a one-time issue. TLDR; I didn't get the services I was promised and requested a refund which was met with a wildly hostile, rude, and disproportionate response from the original salesperson. I was courted for a week by a woman named Danielle who walked me through the packages and practices. I was hesitant to go to LaserAway because it seemed female-centric with the way they've priced their services; however, she ensured me that she could get my concerns met with a final pricing that was supposed to reflect 8 sessions at a price of $255/per. After the first appointment I attended, I realized the entire area wasn't done. When I went to the second appointment, it was relayed to me that my package didn't cover it. The services were handled professionally, however, the experience made me uncomfortable and I wasn't getting what I actually wanted out of it so I requested for a refund which was routed through the initial salesperson via their customer service team. Danielle was then incredibly hostile, using excessive profanity and trying to gaslight me into accepting no refund for the services. If you decide to use this business, I recommend keeping a detailed accounting of the conversations and services booked.

Poorest quolity of hair removal I've ever had and I can't get my money back! I've been having laser hair removal for about a year before moving to Florida. And unfortunately I found this company here. Total waste of time and money, extremely unprofessional! When you sign the contract they tell you that after each treatment about 25% of hair might be left. After my first treatment there were about half(!) of my hair left. Ok, I decided, maybe next time would be better. But it was not. After my 3rd (and last, thank God) treatment i had almost ALL of my hair left untreated. The girl was so fast, she had another client waiting and didn't want to spend more time on my treatment. After I complained to the company they told me they are not going to fix anything and they are not returning money too. They sent me a letter that they broke our contract unilaterally. Which was not a problem at all for me, I was not planning to continue using their services. But now I can't get my money back. So they are NOT providing any service but DO keep taking my money! Nonsence! They are telling me that each treatment costs about $1000 (though in the invoice I paid it's clear that I paid about $3300 for 8, which is about $412 for a treatment). I had to hire a lawyer to fix this and still it is not clear how long it will take to have at least my money back. Don't make my mistake, never trust Laseraway. They will sign you and that's it. You are not happy with the quality? Well it's your problem! They will terminate your contract and will charge you as much as they want just not to return you any money. Stay away! There are so many reliable companies out there providing same services!

They cancelled on me the day before and didn’t even offer a new day I could go to instead. I called and they said I could come in a few days later at 8am. I missed a morning meeting at work for this and the woman at the front desk said they accidentally scheduled me for a different day, not that day. And the next soonest they could get me in was over a month away. Not in the 2 week grace period. They’re having me wait an entire month after this was their bad for canceling and rescheduling wrong. Extremely poor customer service. Are you kidding me? Everyone I’ve spoken to on the phone has been unhelpful, unaccommodating and rude. I’m extremely disappointed in their service. Don’t bother going here.

I paid a large sum of money for my daughter to have laser hair removal, the person who answered the phone was very rude. I asked her to please verify the treatment my daughter was getting was what I paid for. She was not interested in helping at all. This is the laser away in Novato Ca. I am very disappointed and dissatisfied.

Laser Away is more like the McDonald’s of laser skin care treatment. If you want quality services for what your paying, find your local medical spa and even better if they are board certified. I am happy to say I have not been to Laser Away for almost 5 years and I will never go back. Tacky business strategies to sell you garbage packages for their cheap lasers and equipment. My medical spa office pays for top notch equipment and charge half. When my friends ask about Laser Away, I say run!

Can anyone help me? I am no longer getting their services because I’m pregnant and they do not want refund me ..... I’m panicking what do I do? Someone help ...

Buyer Beware!!!! They are very quick to sugarcoat whatever procedure you're interested in to make the sale. If there is an issue at all, good luck with that!! They leave you high and dry!! They lie through their teeth!! They make promises they can't keep. A simple call back you're expecting? NOPE!!! DON'T COUNT ON THEM! I even got hung up on, what an utter lack of respect... I'm trying to save somone a headache at the very least. Save your money and go somewhere else. Misrepresentation of product to make a sale and get their commission, is so unethical. That's what happened to me. I hope the same doesn't happen to anyone else! IMPORTANT!!!! The following is something i didn't do and with good faith will encourage you to do if you had a dubious transaction w them. In your negotiation on their eff up, get those units of botox or whatever they're trying to do in exchange to make up for the situation. Thereafter, get your money for the services not rendered and run!! All services rendered and although they effed up, will not be reimbursed. Lastly, I'm writing my opinions based on interactions I had with the few ppl that left a sour taste in my mouth to help others.

I purchased a package of six Clear and Brilliant treatments at the Laseraway location on Court Street in Brooklyn, NY. I purchased them right before we went into lockdown for COVID-19 so it took some time to get through all six treatments. I had four treatments and noticed absolutely no difference in the tone, texture or radiance of my skin, but I had spent nearly $2000 on the package otherwise I would have abandoned ship after the second treatment. Soon after the fifth treatment in January 2021 I noticed large dark patches on my face, almost like melasma. I had never experienced anything like this and it got progressively worse as the weeks went on. When I went back for the sixth and final treatment and showed the dark patches to the nurse she went back through old photos from previous treatments and said that she did notice these dark patches that had not been there before and she also noted that the last treatment had been done at a higher intensity on a different setting than previous treatments. She took pictures and said she would consult with some office. She sent me home with petroleum jelly packets and no hydrocortisone cream which is used to combat the inflammation (luckily I had some at home) and instructions for after care. A day or two later, I got a call from a customer care person who said they had looked at the pictures and it was post-inflammation induced hyperpigmentation and that it should clear up on its own in a few months and that they could offer me an additional Clear and Brilliant session. I told them I didn't feel comfortable having another one of these treatments because what if it caused more damage to my skin? I was also not keen that we were heading into summer and I would have to avoid the sun after having another one of these treatments and using a fade cream that makes you photosensitive to fade the hyperpigmentation. I made an appointment with a dermatologist who prescribed prescription strength hydroquinone which I had to pay for out of pocket. Laseraway offered no other remedy but a free Clear and Brilliant session or some "spot creme" (which they never described what it was, the strength, how long it takes to work, etc.), and on top of it accused me of not doing proper aftercare, despite the fact that I had four previous sessions and this hadn't happened and I follow the instructions to the letter. Let these people near your face at your own risk if you are doing laser treatments. I can't speak to their track record for other services (laser hair removal, Botox, etc.), but my experience getting the Clear and Brilliant is that it did more harm than good and I ended up spending hundreds for a dermatologist visit to fix a problem I never had before I went for treatments at Laseraway.