LaserAwayReviews of laseraway.com

I am providing this review for Laseraway after having a horrible experience not only with the service I got from the Carlsbad location but after being talked down to by their regional manager Mr. Brian D. ( out of respect I will leave his last name Out) First let's start with the service itself, which was a hydra facial. Let me give you some personal advice if you want to spend $250 on a hydra facial, do it with an aesthetician and not at LaserAway because their "" definition of a well researched procedure is not what you would expect from a hydra facial. There are plenty of other places where you can spend that money and get a great treatment. According to Brian D they will only treat your T-zone because that is their well researched procedure . When I called to express concern after I got my Hydro facial, you would expect that they would call back within 24 hours as stated in there hold messages . Not the case here I waited several days and talked to several people before one person Miss Laney actually took the time to make it right and then I got a hold of Mr. Brian D. Instead of trying to understand what had happened he talked down to me and let me know that in not so many words the fact that he took time after 7 days to listen to me that at least we are giving you $60 bucks for the $200 or so I spent. Quote the "service is already rendered and I should be happy with even the gesture. LaserAway if you all are gonna make it right then make it right, don't talk down and demean your customer's that care to bring up concerns ( BTW everyone; hardly do I write a review )This review is not out of spite but to inform readers what u can expect if u are ever in my shoes. Spend your money with locals readers. if you think corporations care. Yeah not so much friends. Learned the hard way after being a loyal customer for over six years maybe longer. Dear Brian please keep you 5000 points sometimes customers really don't care about the compensation it more about respect. Good luck sir

They started charging me without services ever performed. I had to cancel my appointment as I had to be out of the country that week and also after seeing the Thermage results of my sister. They didn’t wait for me to ever reschedule my appointment or verify that the services were performed. They just started charging my account. April Amati Sharp is who I spoke with and now does not respond to my messages. Don’t ever come here and be fooled!

I still have to shave once a week even after initial package and touch up package. Botched filler so my upper lip is uneven and all I got was an apology. They rotate out nurses and you never know if you're going to get a good experience or not. Its a cheap experience with an expensive price tag and they don't stand by their work. I went to this place for over a year: They are dishonest about the results you’ll get. They push for positive reviews your first few treatments. You’ll finish treatments and realize they didn’t really do anything as promised. My advice is to stay away and find a better company.

Pre-treatment concerns were not properly articulated. Very disappointed with the customer service.

Horrible . Do not go here. This place is a scam. I wanted to try body sculpting after losing weight wanted to tone certain part. Hayley immediately signed me up for 6 treatments. After the 2nd treatment, that night I passed out, split my head open went to the Emergency Room, everything. And they tell me o unforunately we cant cancel the other 4 treatmenta but we can give you store credit . $3900 AND A WASTE . DONT GO HERE. Its a scam. They want ur money they want u to sign up then they dont care about you. Now im stuck paying them because i dont want to ruin my credit. Wish i never even thought about going here.

Should have known that the onslaught of phone calls, emails, and texts that resulted from an initial inquiry was a blaring sign of the displeasure to come! Purchasing botox at a required pricetag of $550 for the smallest increment, I then learned that the nurse would only administer $400 worth during my appointment (32 units for crows feet, and 4 units in the upper lip was all that was allowed) compounded by the 15-minute wait for the nurse to come back in the room to do the injections). Disappointingly, there were no results from the injections. This is no exaggeration. I contacted LaserAway two weeks later, scheduled a consult, explaining that I wanted to be fair, and what was a reasonable solution and/or outcome. During this consult, the first employee explained there was nothing they could do, and I reiterated what is fair and reasonable (never was I requesting money back, rather was hoping to hear a recommendation), when two more employees came into my room, reinforcing there was nothing they could do, but did offer to have corporate call me. Corporate got my voicemail, left a message and had no intention of returning my call as there one voicemail message stated I should not come back to LaserAway. It is possible that the employees at the location I visited were simply lacking in much-needed customer service training, and I could be more empathetic to their ineptitude. However, corporate's response said it all...your satisfaction is NOT this company's top priority. There was zero empathy/understanding/compassion. "I'm sorry for your disappointing experience" would have gone a long way in conveying that LaserAway cares about being a professional and quality service provider. Quality service nor customer loyalty are part of the LaserAway mission. Their mission: we don't care about customer expectations!

I am always going to new look skin center but this time I had to cancel my appointment multiple times as I am working so many hours. I was in rush and I got one time appointment with Laser Away, they changed me 850$ for full legs and under arms which usually I am paying 175!!!! I shocked!!!! And I asked manager for explanation and she said they are pretty expensive that's it and I have to pay???? Their place and machine compare to new look skin center are so old!!!! You can not find their price anywhere

*WARNING: HONEST REVIEW - PLEASE STAY AWAY. THIS IS A TRUE SCAM.* I have been a LaserAway customer since 2021. I purchased their "pre-paid" full body package with add-ons in advance. It is the biggest regret of my life. I am writing this honest review to protect future unsuspecting women from the HORROR I experienced. 1- MONEY LOST: I lost over *$15,000* USD with LaserAway. Their "packages" cost me $10,000+ and $5000 lost in the Ally loan they promised me has zero interest. $15 of my hard earned money, and they stole it with zero shame. 2- SALES PEOPLE ARE *LIARS*Network marketers on commission will bombard you with 1000+ messages, emails, and calls obsessively until they've locked you into one of their "packages." DO NOT DO IT. IT IS A SCAM. You will discover you've been "duped" when it's too late. 3- Here are some lies the sales people promised me before purchase: A. "All payments are refundable for unused sessions." - LIE. After I experienced a spinal injury and could no longer make sessions on time, they refused to refund me ANY of my payments with zero regard for disability. B. Your "package includes..." IS ALWAYS A LIE. In the middle of treatment, a nurse confronted me with "m'aam, your platinum package" doesn't include "toes." This happens while you're semi-naked on the table!! They keep dragging you into more payments to cover stupid insignificant body parts like your "fingers." Until you just give up and buy the "full body package" like I did, to avoid this humiliation and horror in the future. C. "You can book appointments anywhere": NOPE!!! They have semi ZERO appointment availability and you will have to wait WEEKS for an appointment if you dare to reschedule. You will drive HOURS to far branches with availability. YOU WILL SUFFER. They keep trapping more women into their contracts without adding capacity, so existing customers cannot get service. 3- ZERO DISABILITY ACCOMMODATIONS: These people are operating IN VIOLATION OF THE AMERICANS WITH DISABILITIES ACT. THEY HAVE ZERO disability accommodations, and their staff do not even understand what "ADA violations" mean. They refused to accommodate any of my disability after a serious traumatic injury, worsening my trauma. Awful. 4- On the phone or at the branch, you will confront either robotic, unhelpful, snobby, or plain rude receptionists. 5- TREATMENT AND NURSES: Depending on the branch, the nurses may be HORRIBLE and borderline abusive, or kind and cooperative. At the SANTANA ROW BRANCH, the nurses are horrible beyond words. They continued to change my settings, rush through treatment, leaving me with a skin rash and zero results afterwards. Their training program does not prepare nurses equally, so it's you and your luck. 6- Lack of appointments makes staying consistent with your treatment schedule IMPOSSIBLE, so your results will be DESTROYED. 5- "RESULTS NOT GUARANTEED": The results of the treatment are NOT guaranteed. READ the FINE PRINT. If you're looking for effective, lasting hair reduction, I PROMISE you, LaserAways treatments will NOT give you that. They lie, decieve, and gaslight you to break your confidence and to convince you that "other women have had excellent results" - but.. your case seems to be... tricky." THAT IS FALSE. The series of "six to eight" treatments they use are KNOWN to be ineffective and insufficient for 80%-90% hair reduction, especially because they*start at the lowest setting* even if you've had Laser PRIOR to LaserAway. 6- BEWARE OF THEIR CONTRACTS: - They strategically pull women into vague, confusing, 10,000 page and $15,000 contracts, then fail to deliver services, while protected by the contract YOU unknowingly signed. - NEWSFLASH: Your "contract" has an "ARBITRATION" clause. This prevents you from EVER suing them for ANYTING. This includes: MALPRACTICE, DECEPT, PERSONAL INJURY, or anything else. You are totally powerless and left without any rights. 7- NO REFUNDS. ZERO DISABILITY ACCOMMODATIONS. - After I pre-paid $15,000, I suffered a spinal injury & medically verified disability. - I cried on the phone with countless LaserAway representatives, PLEADING and BEGGING that they either provide me necessary disability accommodations, or refund the unused portion of my package, at least $6500 lost. - LaserAway refused to provide me ANY disability accommodations, or refund anything. 8- Unethical business overall: This terrible experience shows how unethical and shady the entire establishment of LaserAway is.. Absolutely disgusting. 9- BETTER ALTERNATIVES: Consider Laser at home with IPL like Braun, Tria, etc. I personally got better results with them. You can avoid the horror of dealing with LaserAway. Otherwise, PLEASE GO SOMEWHERE ELSE.