LaserAwayReviews of laseraway.com

I purchased 3full legs and 6 braziliam hair laser removal package and when I got the receipt it mentioned 3 full legs , 3 brazilian and 3 underarms and when I talked to the sales representaive who sold me the package named Vannessa at San Ramon Location , she mentioned that she has put in the note under my purchase that I have 6 Brazilan and 3 full legs amd I have a screenshot of that conversation as proof . Now Vanessa isn’t working there anymore and I talked to customer service 2 times and always get the answer that I will receive a call back in 24-48 hours but no one calls me. I went to San Ramon location and talked to the front desk with the person named Delilah and I told her that I have screenshot of the conversation but she kept on saying she can’t do anything and will send the details to regional manager. I was told by her that I will receive a call back within 24 hours but no one has called me yet. It’s been over 2 weeks now . I went again after 2 weeks and there was a new employee at the front desk who did sent me email after a day saying she has sent the details to Regional office dept. and I will get back a call the next day but no call yet so I am still waiting ! When I call corporate number , it goes to customer service number where they also say they have escalated the issue and someone will call within a day but no one has called yet .

Scam. BEWARE. My representative neglected to provide clarity about NO REFUNDS. LaserAway reserves the right to cancel your service for any reason at anytime and will refund your card for any charges if they cancel but would not provide a refund after I changed my mind before my first scheduled appointment. On 11/29/24 I reached out to LaserAway and they recommended a procedure to remove a sun spot from my face. My representative encouraged me to call back anytime reach out to her with any questions or concerns. On 12/4/24, I contacted LaserAway to inquire more about my sun spot removal. Then on 12/5/24 I made a follow-up call with my representative. I requested a refund after getting more information concerning my medical needs but was told I can not get a refund as there is a NO REFUND policy in the electronic registration that was signed. I was directed to the electronic document that I signed on 11/29/24. This was not discussed at anytime while we went over the agreement in the virtual meeting over the phone. I was not told I could not cancel and get a refund if I changed my mind before receiving the service. My representative stated their refund policy was discussed at the point she stated "you can exchange it for any other service if you change your mind". However, she failed to clarify that meant it is nonrefundable until AFTER I requested a refund. The electronic registration is long and difficult to process during the fast pace of the virtual consultation. I believe this is false and/or misleading practices about the refund policy. After I requested a refund I was sent a link with the refund policy stating all sales are final. Also I was also told during the registration the sun spot removal services provided by in Groupon suppliers who don't use medical grade equipment or have actual nurses like LaserAway. However, the following day I spoke with laser provider on Groupon who stated her company does use medical grade equipment and provide medical grade similar to LaserAway. I was denied a refund by my representative before receiving any treatment. I have contacted the financing company to dispute the charges as I am on a payment plan and awaiting to hear back from them. I feel very uncomfortable being pushed into getting a service I am no longer interested and/or feel uncomfortable with and requested a refund of my $299 down payment and cancellation of my $2,000 loan. My representative, stated she would have to put in a claim but there was no guarantee I will get a refund. She stated it would take up to 7 days to hear back from her about my complaint for a refund. It has been very stressful trying to get a refund before my first scheduled appointment. My representative was so excited when I signed the registration and very encouraging. However, when I requested a refund, they did not seem to care that I was feeling emotional and upset, overwhelmed. They did not appear interested in what is in my best interest only their sales (which they may receive commissions on). I asked to speak to a supervisor but was not provided one. I would not recommend this company. The company should provide a requested refund within a reasonable time when no services have been provided.

Ik heb ondertussen 10 behandelingen gehad. Zodra ik ging zeuren dat ik geen resultaat zag, reageerde ze niet meer op mijn berichtjes, mailtjes worden niet beantwoord. Het resultaat dat ze beloven om ‘haarvrij’ te zijn is nergens te zien in het resultaat. 10 behandelingen later en €750 euro lichter en ik scheer nog steeds 2x per week.

Laser away has ruined my face! I went there for anti-aging concerns and skin tightening. I’m in my late 30 and wanted to get ahead start on my skin issues. I regret so much! I don’t know if it can be reversed. My face looks worst then ever. I will try to insert a picture and you be the judge!

I went to LaserAway in Cherry Creek on October 7th- the eighth session on other areas and the third session on legs. I was burned on both full legs, enduring weeks of painful blistering, burning, and peeling. It has been over six weeks of healing and hiding my legs, which are now covered in raw circles that will take months to fade. I was no longer comfortable continuing my treatment with LaserAway and asked for a refund on the leg sessions. However, I was only offered a refund for unused sessions. They would not refund me for the session that caused the burns or for the two prior treatments, which are now ineffective since the protocol requires eight sessions to see results. LaserAway also offered me $190 in store credit, which felt like a slap to the face. In the end, I lost almost $700 through this ordeal. It is incredibly disheartening to lose so much money over an ineffective and damaging treatment. This experience has been both physically and mentally traumatic. If you are looking for a company that values your well-being and trust, I strongly recommend looking elsewhere. Please be cautious and choose wisely.

Harassed me with spam calls and texts after I explicitly said stop contacting me for over a week. Argued with me on the phone.

This business has deceptive sales tactics, a lack of professionalism, and customer service that leaves you frustrated and going in circles. High-Pressure Sales: They push you to commit over the phone with false promises and so-called “one-time offers” to make you feel you’ll miss out if you don’t buy immediately. No Real Assessment: There’s no genuine evaluation to see if the treatment is suitable for your body or skin type. Even after I raised concerns at each session about the lack of results, they insisted I “just keep going” – likely because a refund would be out of the question. Endless Runaround with Customer Service: Their customer service makes empty promises, sends you back for unnecessary in-person assessments, fails to return calls, and ultimately provides no resolution. My advice? Avoid the headache and look for a place with transparent, professional service. Also, check forums like Reddit for real customer experiences before committing.

This place is such a bad business. I had a reaction to the microneedling rf, purchases a package through a lender they work with. When I couldn't do the microneedling and receiving no help from them. Of the 2400 loan I took out, they refunded me $200. For three microneedling of face and neck *minus one I used and had the reaction. So they refunded me $200 for two microneedling of face and neck and three lasers. Do your self a favor and go to a real dermatologist. This place is a scam.