LaserAwayReviews of laseraway.com

The nurses are great and know what they're doing. But giving two stars for terrible customer service. I have had 8 laser treatments in total and Laser Away definitely messed up at least 4 appointments, Last minute cancellations, they text you a day before to say sorry they're overbooked/laser machine not working etc. When you try to reschedule you have to wait at least a month for a free appt even though they messed up. You ask them to slot you in earlier since they made a mistake but they say they can't do anything about it. When you ask the staff to call you back about an available appointment they never do. They also frequently change appt times. If you make an appt for 12, you bet it won't be at 12, but one or 2 hours later. When I had a friend who worked there she made sure I got to attend my appointments if they cancelled on me, but after she left it was the same terrible service. If you look at the yelp reviews at Laser Away Flatiron, a lot of people are saying the same thing. Honestly the nurses are great and through and professional, it's a shame the front service desk girls don't know how to schedule. I got a great deal on my treatments thanks to my friend who was working there, and I am happy with the results of my treatments, but it's because of this disorganized scheduling that I am hesitant to pay full price for a package there now that my friend has left L.A.

I did not see any results from the IPL treatment.

I have had a few issues with Laser Away. One time I had an appointment and came 15 minutes early. Apparently when they called my name another women with the same name when in when it was supposed to me. After 30 minutes I asked what is the hold up. I was told there must have been a mix up. I missed my appointment because the other woman took my appointment instead of me. I then had to wait an hour to be squeezed in.

Always a different report and false promise. Obviously sales-y which is fine and expected. I joined during a sale event where I got a free bonus session. They had high expectations for the areas I wanted treated - underarms, upper lip, and chin. Every single time I went I had a different technician which would have been fine except they always did a slightly different area (parts of my chin only got half the treatment as other parts). They also were never clear on where I was in my sessions. And it was a constant "oh how are things looking? oh they look good here. yup, I'm sure you'll see even better results last time" until at the last session where they told me I'd definitely need a follow up package. Difficult to book; always made to feel like I was a hassle. And then when I'd be in the waiting room or was trying to check out/make a new appointment, I'd get hounded about spending more money with them on the rest of my imperfections, especially my face. They never wrote down the free bonus session I'd and claimed that I wasn't qualified to get it. This of course was just after being told by the technician that I had 3 more sessions. Not sure what report she had been reading but it certainly wasn't the same one the girl at the front desk was reading. Overall, I only got about 50% hair loss despite being an ideal candidate and following all the recommendations, guidelines, and time between appointments. I will most likely get more treatments to try and finish the areas, but I seriously doubt I will do it with Laser Away based on how they always made me feel. I would probably have been more prone to their other treatments had they made it feel more like my suggestion. This stuff is crazy expensive for me and definitely a luxury, and I hated feeling like I had to spend thousands of dollars just to look decent enough to step outside their door.

Everyone is lovely. It’s just not working. One technician zapped the area once and was done. Clearly in a rush and I’ve seen very poor results. It’s a bummer. Ive done hair removal in other areas and it is significantly more effective. But- the people are lovely

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The laser treatments were great and the staff was so kind. As for cool sculpting it was a different situation. They provided false advertisement. I made sure I asked questions and was told to get up to 25 percent of results. I was left with a 5 percent difference and a weird look to my arm as the results were only in that specific area in which they applied the tiny cool sculpting cup device. When I expressed my dissatisfaction I received a quick decline via email without a call or a chance to elaborate on the situation. Honestly, for the price of over a thousand dollars, I can say this is a scam.

NOT IMPRESSED