LaserAwayReviews of laseraway.com

Waited 45 minutes for my appointment. The technician knew very little. Refused to refund what I hadn't used and then ripped me off $150.

I’ve been a loyal customer of LaserAway for a long time, but my most recent visit was deeply disappointing and honestly quite distressing. The technician seemed rushed from the beginning and skipped essential steps that are typically part of the process — like properly marking my arms. When I tried to give polite feedback, she brushed it off with, “This is how I do it,” and later said, “This is my style,” when I questioned why she wasn’t repositioning herself as other technicians have always done. What was even more upsetting was how she handled the conversation. I remained respectful throughout, but she accused me of being disrespectful — which felt completely uncalled for and frankly unprofessional. The worst part? I was burned during the session. The pain was immediate and has continued since. I’ve been in significant discomfort, and I honestly don’t understand how something so serious could happen at a professional clinic like this. I didn’t want to leave a negative review, but the experience — both physically and emotionally — left me with no choice. I reached out to customer service, hoping for real concern or resolution. Instead, I was simply told to apply Vaseline. There was no acknowledgment of the pain I experienced or the emotional toll the incident caused. When it was time to pay, I paid in full without hesitation. But when it was time to receive quality service, I was met with carelessness and disappointment. I expected better from LaserAway, and I sincerely hope no other customer has to go through what I did. I need a better resolution than what I’ve been offered so far. This deserves to be taken seriously.

I do not recommend this place. If you’re a color person bad Customer Service do not give you correct information, front desk rep will lie to you about your appointment time so they can get out of their shift early, especially on the weekend and when you request a cancellations, loserAway will give you the runaround and will not cancel until over a month later.

STAY AWAY FROM LASER AWAY. I would give negative stars if I could. In July of last year, I became interested in LaserAway's RF Microneedling treatments. After submitting my info online, I was contacted by a representative who immediately launched into high-pressure sales tactics--pushing promotions and urging me to book before understanding my needs. I explained I wanted to address skin tightening, hyperpigmentation, and acne. She assured me I was a perfect candidate. I told her I was going to see my dermatoolgist next week and she discouraged me from speaking with my dermatologist, and repeatedly followed up with texts and misleading photos stating this was a relative of hers and look at the wonderful results, which was completely and utterly false. Regrettably, I purchased a 6-treatment RF Microneedling package for $4,298.75. After my first session, my acne significantly worsened. I was told this was normal and encouraged to continue. After a second session, my skin declined further. At my third appointment, I was informed that I could no longer be treated in key areas due to active breakouts--making the treatments essentially unusable. In February, I contacted customer service and was offered a refund or store credit. I agreed to consider credit but needed confirmation on what I could safely receive. After submitting photos and weeks of follow-up, a nurse finally contacted me in May and confirmed I wasn't a candidate for RF Microneedling or Thermage due to my skin. She said Botox or filler were my only options, which I already receive elsewhere. Since then, I've reached out multiple times and have had to explain my case from scratch to a different person every time. The responses have become increasingly inappropriate, dismissive, and manipulative. I'm continually told I will "lose my investment" if I don't move forward--yet I'm being offered services I've already been told by Laseraway nurses, I can't receive, nor am I a good candidate for. Today, I spoke with someone who admitted they couldn't help, pushed services I'm not eligible for, and ended the call saying, "expect no one to answer you." Is this seriously how you treat customers? You're asking people to make significant financial investments, then responding with unethical behavior, zero transparency, and blatant disrespect. It is not only unprofessional--it's alarming. I emailed customer service on July 10th, and nothing. It says on their website they will get back to you in 24 hours. Not to mention, if. you just do a quick search on LaserAway, you'll find multiple class action lawsuits against the company. So ask yourself, is this all really worth it? LaserAway is not the only game in town and I would recommend going to an actual MedSpa before purchasing any of their services

I had 10 sessions of laser hair removal on a section of my face and saw no noticeable results whatsoever. When I reached out to express my concerns, I was told I’d need to purchase six more sessions—costing even more money. At this point, it feels like a total scam. The sales tactics were very aggressive from the beginning, and now it’s clear they’re more interested in upselling than delivering real results. When I asked to meet with one of their nurse techs to show the persistent hair growth, I was flat-out refused. It was obvious the person I spoke to was reading from a script, which makes me think this complaint is not uncommon. For a service that costs thousands of dollars, I expected better customer service, some accountability, or at the very least, a willingness to follow up and take a second look. Instead, I was met with indifference and zero flexibility. Please think carefully before committing to this company. I regret spending so much money for nothing. I don’t usually leave negative reviews, but I hope this helps someone else avoid the same mistake.

As a customer for years and going through many laser hair removal packages, my last purchase was a maintenance package of 5 laser hair removal treatments. I completed 3 treatments and when I returned for my fourth session, they would not honor my remaining treatments because the salesperson that sold me the package no longer works there. Despite having documentation and a receipt emailed to me from the sales representative that added on the two additional sessions as a “promo” at the time they were selling me this package, they would not honor the two remaining sessions. This is a business that lacks integrity and operates in an unethical and unscrupulous manner.

I took a phone consult and genuinely wanted to buy a laser facial package. The sales person originally quoted me 3,000$ for a 12 month package. I told her I would like to purchase a 3 session package and spend no more than 1,000. Looking at the prices on the invoice she sent me- it was clearly an option. When I said that, her tone became annoyed- and she sent me a new quote with the 3 session package- 1,000$ plus a 500$ add on I didn’t ask for. She then told me to “ask my husband again” for the extra 500$ and hung up. Even tho I genuinely wanted to buy the 3 session package I didn’t feel comfortable after that interaction. Left feeling gross.

I had to cancel my service due to financial difficulties, but this company refused to work with me in a reasonable way. Instead of offering a fair resolution, they pushed merchandise and additonal services that I simply could not afford. Their approach felt money-drive rather than customer-focused, and I was disappointed by their lack of empathy. I would not recommend them to anyone looking for ethical business practices.