La SenzaReviews of lasenza.com

I had a bad experience with returns today. I purchased online while returning I noticed that the invoice they had given was wrong. The store rep asked me to provide her email receipt. Which I did? She said I will revive less amount then what I paid. She said that they are charging me for the club card. I am not happy with the service where they provide me wrong invoice and I have to prove what I paid? The store people cannot do any thing and they put me to customer service which was just wast of my time. I had specifically asked some to contact me by phone and they send me email saying they cannot refund the club card charges. With such a bad experience why will I need a card where I will not be shopping.

I received 3 bra’s as a Christmas gift and within 4 months the area that the straps clip in were all frayed and falling apart. I contacted the head office and explained the situation and added pictures to show what had happened. I received a reply saying the case was being closed.i resent the letter and said how can the case be closed when I haven’t even had a reply. I got a reply 7 days letter saying they apologize there not sure what happened so I explain the situation again and sent the pictures I received a email asking if I had the receipt I explained again that they were Christmas gift and after they fit me my mother had thrown out the receipts they said sorry there’s nothing they can do without receipts so the case is closed. I will never purchase another product from them they have know Customerservice and the policy is realistic who keeps a receipt for 5 to 6 months for a bra

LaSenza customer service couldn’t help me with my issue. I had two bras not even 4 month since I purchased them it got ripped at the same spot. I contacted customer service and ask to help me, they said nothing without receipts?! I don’t have them that’s why I’m contacting customer service otherwise I would go to store. Terrible quality lately and horrible customer service…

So listen.. I love their bras, the quality and the designs. However, it's been more than a week and I've been trying over and over again to make a purchase. There's some technical issues, so I was advised to try the next day as it was currently being worked on. I've added the items back into my cart and tried to checkout about 15 times now and still it won't work. It's a tedious process and the LaSenza staff says since they work from home there's no help they can provide.. so now the sales are gone, certain styles that I had selected are soon to be gone.. and I still CANNOT ORDER. It's beyond frustrating, and there's simply no help they offer. Very very sad, how long will this be broken??

Don’t waste your hard earned dollars on garbage quality.

This is the absolute worst company to try to order from. Almost 2 weeks ago, I made an order and waited for an email saying my order had been processed. After not getting one, I contacted them to see what was going on. They told me they were having IT issues, that my order hadn't gone through and try ordering again another time. I thought a week was a long time to not have issues like that resolved, but whatever. Today I tried to order again, thinking they must have their issues figured out. NOPE! I got the email saying my order was received (just like last time) but I checked my account to see if my order would show up there. Says "the page you're looking for isn't available." So, La Senza, when do you plan on having these issues fixed? I'll never be buying from this garbage company again, not even in store. They clearly don't want business if they can't have ordering problems figured out. Starting to think IT issues are just an excuse because there's no reason it should take WEEKS to have things like that persist. Get your act together!!!!

I always see people say that they would give zero stars if they could and think that's a tad dramatic, but I now understand. I received my order and the quality of the bras I ordered was less than subpar especially for the price point. Neither of the bras I ordered provided any coverage at all despite one of them being advertised as full coverage. I requested a return label and wasn't sent one- I had to call to have one sent. When it was sent, I received a label that will be shipped to Chicago, IL despite being charged "international shipping costs". When I reached out to customer service to verify that this was correct, I was told it wasn't and to send a screenshot and another, correct label would be provided. I then received a condescending message asking where I made an error with the package and explained that I was told the return label should be for Canada, not in the US (and this was the reason for the international shipping fee). The second agent let me know this was not the case and that I would be charged a $20 return fee despite the fact that my return would be sent to a hub in the US "to save the company in costs". I pointed out that I would now being charged shipping both ways when only once would they have had to pay international shipping and was essentially told this is the way it was. I would not recommend La Senza to anyone due to poor quality product and even worse customer service.

Used to be my go to shop but their garbage website doesn't actually convert the currency, instead it changes the dollar sign to a pound sign so when you go to pay your £29 bras are suddenly £39!! Told multiple customer service agents who said it would be fixed and 2 weeks later still does it. They could have at least offered to help me purchase another way but no. So guess I'd better find somewhere else to shop from now on that helps its loyal customers. Such a disappointment