La SenzaReviews of lasenza.com

Their prices have gone way up.and the product of underwear has gone down hill. Bought 5 pairs. 1 ripped before even being washed around the waste line. And customer service suuuucks for helping!!

If I can give zero stars I would. But i love their products. The negative thing about this company is they’re awful with customer service. They treat people horribly. You guys know that I am waiting for almost 2 MONTHS now for my GIFT CARD as a refund right?? This isn’t FAIR, i never got my order. Atleast have some consideration! and not the items I’m supposed to get is OUT OF STOCK now, you guys keep saying I’m supposed to get it, but it’s almost 2 months now!!

I've been shopping at La Senza for years - first in store then online after they closed the stores in my area. I liked their product and never had any issues until December 2022 when I placed an order online. Shortly after, I got an email saying my order was cancelled - no explanation. I asked why and they said there was an issue with some orders and mine was affected (which really doesn't explain anything). I was quite annoyed so I found another company to order from. This morning I get an email from La Senza asking for my reviews of the products they cancelled. Not sure what's going on there but they've gone wayyy downhill and I've moved on and found a Canadian company I'd rather support.

No body buy from last senza they owed me £44 pound and only refunded me £21 , so avoid at all costs , they owe their biggest clothing supplier a lot of money check it out on the web

paid for membership but my account doesn't show it. customer service no help. limited sizes available. poor quality items (seams ripping after only a few wears) no response from CS when emailing about issues. store staff says phone CS. Phone CS says give it a week to update. A week? How is this not instant electronic? AVOID! GO TO THE COMPETITION!

Zeer slecht! Geen gebruik van maken. Te lui om de telefoon te beantwoorden. Niet online betalen, dan krijg je een sms dat de betaling niet is geslaagd. Oplichters!

This business lacks professionalism something awful! I placed an order on their website. The order does not appear in my account. I called customer service which sounds like I am calling someone in the bottom of a well. There are numerous excuses on why their website does not display orders, like it is normal. My credit account was charged, though five days later the order still has not shipped or appear on my account. Too much babying of improper business technology! And still no shipping. Not sure if this business is real. Better to skip shopping here. The experience is miserable!

I ordered a couple of bra's online. I used La Senza's recommendations for size based off of my measurements. I received the bras, and found they were too small. I went to return them at a local location that was listed on their website - turns out the location does not exist!! I contacted their customer service, in which they proceeded to do nothing. They gave me a generic reply with their return policy and that I would need to pay to return the items, and no mention as to why the location shows it exists on the website. I will NEVER order from there again.