La SenzaReviews of lasenza.com

Horrible costumer service!

What a waste of time. I spent days trying to cash out on my cart and the website would not bring me to the payment method page. After reaching out to their customer service, Abigail told me they were experiencing issues and to change my browser, clear caches and go in cognito. After doing all of that, it still didn’t work. Waited another day and did it all again, nothing worked . Waited in the queue to get Abigail again who told me to wait 24 hours to 5 business days, knowing full well their sale would end before that time. So provided zero solutions to a problem that was on their end this whole time.

I will never be a customer again after my experience. I tried to place an order last night and it said an error was encountered and to try a new card. I tried using my gift card, my visa, and my debit. Everything failed. I tried again in the morning only to find that even though the orders did not go through that my gift card balance was now at $0, there is a hold against my visa and debit for the order total. Called customer service and the automated system says they are not available and to call back during their business hours Monday - Friday at 8am. It is a business day (Tuesday) at approximately 8:45am. Apparently they actually don't answer the phones until 10am. Great start. Finally after a long wait on hold I get a customer service rep on the line. After speaking to his manager the best they can do is ship me a new gift card in 4 - 6 weeks to replace the now defective one and they claim they will honor the sales prices of the items I selected. Except it is boxing day and thise items will most definitely not be available in 4 - 6 weeks so they can't possibly honor the sales prices of the items I selected. Clearly this is a way to screw me out of obtaining the current sales since they can't honor prices for items that are no longer in stock. The sales rep then says we can offer a 10% discount and that's the best they can do. I asked to simply be given an e gift card for the original amount so I could make my purchases and move on. That is not something they offer. They only mail out new ones. I asked to speak to a manager and he informed me that I would have be put on a call back list and wait for 48 - 72 hours to speak with them even though the rep was on and off speaking to a manager regarding my situation at that time. I could even hear the manager in the background telling the rep what to say. This customer service is absolutely horrendous on all fronts and I will make sure to spread the word about the horrible experience I had and complete lack of customer service.

Looks like they sell you items online. Then, do not provide tracking for articles purchased. When you email them there’s no return or follow up. When I phoned and waited for an hour they blamed Canada Post for not delivering. Then said it would take 4 weeks to resolve. They offered 10% off to repurchase the lost item. They would not refund or resend the list item to me. Absolutely terrible customer experience.

I bought a Club la Senza card to atke advantage of the Black Friday sales. I live in Australia, I just wanted a membership number, but no that's not possible. They HAD to post me a membership card, a card which I will never use. It cost me $12.50 to receive the card I will never use and then it arrived too late, all the items I wanted to buy were already sold. I emailed customer service and got a response that their inbox is full. I rang them and was told "oh, we are very busy at the moment." When I asked what my number was, they couldn't tell me?? WHAT!! They don't care, they just want my money and are not willing to give any service to go with it.

Washed a few times and all my purchased is ruined. Nice design but whats the point if I cant use it again!

Purchased online CANADA La SENZA. It has almost 2 yrs i have not purchased due to giving birth and post partum and never have i experienced anything off until 4 days ago. They sent confirmation of purchased details but the tracking number when they said it was already shipped that they do not have and system was down. Comparing notes to other customer who have bad experiences posted here ( expecting they will provide late tracking number but the parcel got lost and it is the carriers fault or they can refund but never really got through so. This is awful when you think we should just trust what they say.)We can all hope for this dispute to be processed thoroughly by our banks help because there is no way the company will give what is due. There ks no manager to talk to or agents that are passively unhelpful or outright rude. Lesson learned, check the company if it is still thriving or doing anomaly to chosen few. Read reviews!!!

Website is still broken. Renewed membership last month and it still says expired in my account. Customer Service is going to fix it but says it’ll take up to 3 days. I don’t understand why they can’t figure out how to run a website properly. Avoid ordering until the website is fixed.