La SenzaReviews of lasenza.com

I worked for La Senza years ago and loved the company. Something must've changed because they have the WORST service now. I ordered June 29 and today is July 22 and the items have never shipped. I called multiple times over the last 3 weeks to find out where my order is and the only thing they could tell me is that I'd have to wait 14 days to request to have my order cancelled or to see if it arrives. I think I talk to the same person every time I call - she sounds like the doziest person and could literally care less about offering any customer service. When I called today and explained that I ordered over 3 weeks ago, my order never arrived and I wanted to cancel my order, the first thing she rudely said is "we don't have the ability to cancel orders". But then she put me on hold for 5 minutes and came back and said my order failed? I will NEVER order from them again and suggest you don't either

Lasenza recently had an amazing sale and I needed to stock up on items so I decided to take advantage. My order came really fast which I was surprised about since this was such a big sale. The shipping confirmation as well as my order confirmation showed my address perfectly fine. But the day of delivery, Canada Post advised they couldn't deliver my package because the address was incomplete. I contacted Canada Post to see what the issue was, because on my end everything was included in my address. They told me they aren't able to see details, but apparently things were missing from the address and they were assuming it was the unit number. I contacted lasenza and advise them. Everything was showing up fine on my end, and the address was complete. Was nothing they could do, and they are unable to reship The package to me, but I can reorder the items. The rep then advised me I will be getting a refund in 7 to 10 business days. I decided to check in on the sixth business day to ensure my refund was coming. Upon speaking to the customer service rep, she had no idea what I was talking about because I was never added to the refund list. I was a little confused, because I didn't know I had to be added to a list as I was told by the previous rep that I was getting a refund. I was then advised, my order was getting reshipped because they figured out it was an issue with their printer, and they will be printing out all of the labels again properly. Them to do that last week and I was told this couldn't be done. I didn't really get a straight answer, but was told eventually my package would come. And she said it may come in 14 days and I may or may not get an email with the shipping confirmation. I just feel like I am constantly getting conflicting information, and to be honest I don't even know what's happening with my order. I would have preferred to get a refund and take my business elsewhere and it comes across as though the reps don't even know what's going on.

I am very disappointed in their services . My order was placed June 24, it’s now July 8th. La senza customer service told me to wait until the 17th . That is over three and a half weeks for an order before I could even get a refund. What has happened to this business? It is just getting worser. So unhappy .

Way to expensive for way little now days ,La Vie en Rose is alot better, lower prices and better sales, tou get alot more for less here instead of la senza, this store is horrible.

I would give them 0 star but I had to give a least 1 star to put a comment.... I am never purchasing from them again, and I advise anyone to do the same. I never bother writting comments, but just can't believe how bad this company is in service and customer service. I tried ordering an item, but since it was "low stock" they come back to me 2-3 days later and canceled my order. Ok fine, I placed another ... Excited to get my order, open the bag... well, suprise!!! Not at all what I've ordered, not the correct size, color, don't even understant how they could even figure out that it was not the right stuff going into the bag... Now, trying to talk to someone at customer service, been waiting for now 55 minutes and still nobody as come up to the answer me. They don't give a "whohaaa" about their customers, that's the message I hear loud and clear. I am never buying from La Senza again, even if it costs me my 218,11$ worth order. My comments and all other comments will hurt them even more.

I went out with my girlfriend and she went to lasenza and purchased 10 pair of panties leas then three months ago Of those ten pair 6 are ripped at the seams this is absolutely unacceptable and they will do nothing about it No bleach has been used or any bad washing chemicals accept normal tyde pods This company is using cheap fabric do not buy

I had an issue with La Senza’s website that had cancelled an order I had made. I was notified “we’re sorry, we were not able to process your order and your order was cancelled. Please try again later.” So I waited and reordered. THEN, I was notified later that day that indeed both of my orders had been processed. I sent an email immediately to customer service if I could please cancel one of the duplicate orders as I did not need two, and notified them of the issue when ordering on their website. I received one reply from customer service, in which I replied and provided all necessary information that they required. No responses. I waited and sent another email asking about my request to please cancel one of the duplicate orders. Still, no reply. Then, both of my orders had shipped. I had contacted customer service and was told I would have to return one of the orders. Once I received both orders, I emailed for a return label. I was notified that they do not provide return labels, and that the return cost would be UP TO ME to absorb even though the error was in THEIR website and THEIR “customer care” department for their negligence. The return cost alone would cost me quite a lot, and not worth it in my opinion! I am just disgusted that a clothing company does not provide return labels for fast, easy, and convenient returns for their customer’s ease, and since you think they’d actually WANT customers coming back!?

Never purchase from this company. It has gone downhill over the years. I did not receive my package in the mail, they took over 3 months to investigate and I did NOT receive a refund. This was over $100. This company has no customer service care, accountability or moral business practices.