La SenzaReviews of lasenza.com

Very poor customer service. I bought their Club membership card at the store and online store doesn't have any records of same. So I had to buy it again for online purchases. Despite a duplicate purchase, they do not share digital copy of the card with customers anywhere. So at any point they can delete the card from the account, and I would have no claim again for my membership. Also there is no clarity on the membership number. Expiry details, phone number for the club membership. So you are at their system's mercy to get membership benefits which they can wipe it anytime and one would have no claim. I do not recommend LA Senza to anyone unless they have lot of time to waste on their poor service standards

Absolutely disgusting quality, and moreover, they don’t accept the returns from overseas! I ordered few items to Australia, because a while back they had shops around here and they were good product. What I received was absolute trash in terms of fabric and quality, but on top of that they wouldn’t provide me even with an exchange! Now I am stuck with items that I will throw away because they are just impossible to wear due to such poor quality product. Never again! Disgusting service!

I ordered 5 pairs for the sale and 3 of the 5 were out of stock but they wouldn't let me cancel or modify my order. I still had to pay $10 shipping for 2 pairs of underwear. Never ordering from them again.

I ordered a package and Purolator brought it to a different address and they don't want to give my money back I have to wait 14 days to get my money back this is ridiculous website

Aweful online shopping experience. Ordered for boxing sale week and recieved an email stating that my order has been cancelled cause they are out of stock. Yet when I ordered everything was in stock. I then call and ask when I should be receiving my refund and it will take 7 to 10 days. I then call and talk to them directly and they suggest I do another order and that I pay attention to how many are remaining in stock. Why would I re order? Then I will be out $300 instead of 150. Worst customer service ever.

Shipping is bad.I followed a 40% off deal online and while the December 16. It took another day for the order to be placed and get a tracking number on December 17 with an ETA of December 23rd. That was it. The whole order stayed in comatose no updates no progress I don’t even know if this will be delivered at all it’s end of day December 23 no notifications or progress no even I transit. And the parcel is only coming from Toronto to Calgary! What inefficient shipping! Just who still trusts Purolator with their deliveries in this day and age?

I bought 5 bra online and la senza ship only 4 1 bra was missing, no reply from costumer service

If there's zero star, i will choose ZERO!!! I ordered clearance panties, because of the discounted price. Esp 5 for $20.. Turned out, they refunded some items (due to out of stock), i ended having 1 panty for $3.99 plus tax and shipping, ending... $17.32 for 1 panty?! Ridiculous! They should've refunded all of the items. I wasted money on this SCAM website!!! UPDATE: okay, they responded in my quiry and refunded almost half of the $17.32. Not bad. That means it's not a scam website but not so good with their inventory and website.