La SenzaReviews of lasenza.com

Horrible customer service with the online support team. Their website glitched and selected the wrong bra size for my order even though I selected the correct one several times it kept reverting to 32a every time I got to the checkout so I ordered it in the wrong size. I emailed customer service as soon as I completed the transaction asking if they could change the order or refund it before it was sent and didn’t get a response until a WEEK later when the bras had already arrived. Now they insist I PAY for a return label which costs 1/3 of the price of the bra and pay to return it to be refunded. Why would I even bother?! I also have no stores I could return it to in person. If they’re going to have such a horrible return policy the least they could do is not take a week to reply to customers.

I filled out the return for over a week ago and have not been sent a return label. I emailed customer service and got an AI response telling me to fill out the form. I replied and said I have then I got an email saying they were closed even though it is in the hours they list as open. The phone number doesn't work - SO dodgy!!

I recently replaced all my old bras. I was a loyal customer of LaSenza my whole life. My old bras lasted me years, but it was time to replace them. The new bras I bought were such poor quality, compared to the old ones I had. They were still from the exact same line, but the stitching ripped apart, the two cups on one bra completely ripped apart, the clasps bent and broke, and the removable straps WILL NOT stay in place and come flying off every time I put a bra on. Worst purchase I’ve even made. I will be shopping at Victoria Secret from now on.

If I could give 0 stars I would. I purchased two bras online a couple months ago. One had a broken strap and the other didn’t fit. I emailed and didn’t receive a response for several days so I called. Their lines were all busy so I left a callback message. Never got a callback. I called again and was told their return system is down and that I could send it back when it was working. It’s been a month and a half and I have asked several times since then about the return with no resolve. Their lines were return window had now passed and they can’t generate a return label. Buyer beware - worst shopping experience I’ve come across plus the products are trash.

I have frequently shopped at La Sensa however will avoid them in the future. I received a Xmas present and merely wanted to exchange for the identical product in a different size. They wouldn’t allow it without the receipt which of course I didn’t have, I did not want to offend the giver nor bother them to locate a receipt when they live out of province. Therefore I was stuck with a product I couldn’t use. Tags ribbon etc etc we’re all intact.Be warned if you are gifting someone I would not recommend buying from La Senza

I have purchased my bras from lasenza store @ bramalea city Center store on Thursday and just after one hour of wearing the bra the wire pop out of the cup. I have called the store let them know what but they said to call customer service. The store were of no help customer. Very bad customer service at this location.

Their quality has really gone downhill and their customer service is garbage. I bought two bras in January. Less than two months later one of them broke. I reached out to customer care and had to argue for a replacement. Then, two months after that my other bra broke! I was at work and had to staple my bra to get through the day. I asked for an exchange and they claimed to “understand my concerns” and offered me 30% off. What an insult. Keep your money for a company that doesn’t sell garbage made to fall apart within months.

Scam loyalty card was $10 not told that.