La SenzaReviews of lasenza.com

Even though they accept Paypal, they discriminate against online shoppers who use this payment method. If you shop online and use a credit card, you can return items to any of their stores for a refund. BUT if you use Paypal, they will only give you an exchange/merchandise credit. Yes, in 2019, La Senza cannot/will not perform the same simple transaction for all customers. It's amazing this type of discrimination is legal. If you use Paypal, you have to return items by mail AND pay the return shipping- they are too cheap to provide return labels. Don't use Paypal. Better yet, don't give them your money at all. There are lots of cheap lingerie companies out there that treat all customers with equal respect.

If I could give zero stars I would. The worst customer service I have ever experienced. I contacted customer service and asked if I could ship to a store even though I was in the United States. The customer service agen reassured me and talked me through the process. Turns out I can’t ship to the store in the US and so items were never delivered and were sent back to the facility. I never received notification that there was a problem with the order and had to finally reach out to see what was happening with the order. Then I talked to customer service about 15 times and got a different answer every time on what was happening. My refund was processed on October 25 (supposedly because I can’t believe anything they tell me) and still haven’t received my money. This is the worst customer service I have ever experienced. I talked to multiple people and they were all horrible and rude. Don’t order from here.

Made an order on the website la senza on March 30, 2018 . Order 400051846 . And here is already month service support ignores my letters ! The goods were not shipped and returned to the seller ! The seller ignores me and I don't know how to take money or goods ! Very low quality of service and disregard for customers ! Order Was 400051846 Track 6001003062624

WORST CUSTOMER SERVICE EVER. SPOKE 2 SARA. SHE WAS COMPLEYELY INCOMPOTWNT & RUDE & NASTY. ASKED 2 SPEAK 2 HER SUPERVISOR. SHE CLAIMED SHE WAS A MANAGER WOYLD NOT LET ME SPEAK.2 HER SUPERVISOR. I EMAILED THEM THAT WAS DAYS AGO STILL HAVE NOT GOT RESPONDR WORST CUSTOMER SERVICE EVER