LASCANA USAReviews of lascana.com

I placed an order for 4 items and used a featured coupon code for $50 off and free shipping. When my order shipped, I got a notification that one of the items had sold out so it was removed. That's fine, these things happen, but the problem is that my new order total was higher than the original order total. I called in hoping to sort it out, and the service I received was insulting. I was polite in explaining my issue, but the customer service representative kept insisting that I was wrong about the total going up, even though I had the original email receipt right in front of me! I explained that I think the coupon code was removed when the order total was adjusted, but the customer service rep didn't want to hear it and kept telling me that I was wrong and it was impossible for the original total to be lower. Finally I said I wanted the whole order cancelled, but they couldn't do that either because the order had already shipped. So now I have to wait for the package to arrive, then return it and hope that they honor the waived return shipping fees I was promised today. I like the company's clothes and was happy with my past purchases, but after this incident I will never order from them again. UPDATE 7/22 - My refund was processed and they waived the return shipping fee, but still deducted the cost of the original shipping. I had to call in again to get that refunded, but the person I talked to this time was much more respectful and helpful so I'm giving them back a star. I'm still frustrated by the whole experience though and wouldn't recommend the company.

I would give this company 0 stars but I know that a 2 star rating gets more credible notice. This is the worst company for service. Their website says product ships is 2-3 days and I asked for 2 day delivery. It has now been 21 days and my order is nowhere to be seen. I’ve spoken with their customer service department and gotten 4 different stories and 4 different promises that my order would ship next day. There are many companies out there to order from that provide excellent service. Don’t waste your time with this one.

Returns are ridiculous. I spent $100. Returned 1 top, very cheap looking & colors way off in person. So their “happy returns “ for a $26. Item they deduct $6.95 return fee, then another $4.95 because I originally got free shipping so now they’re punishing me and taking that away! My refund is $15.00!!! Rip off company

Placed 2 orders and each time i was notified after shipping that my bill had increased. Unable to reach customer service for answer. Will not order again.

The dress I received was 4 inches longer in the front. It was not a flattering fit. In order to return the dress, I was charged back for the "free shipping" I received when I placed my order, and was charged a promotional fee...in total, it was nearly $11 more. In addition, I would need to pay additionally to ship it back. In order to avoid additional shipping charges to send it back, I have to drive to a special return store....This extra return cost was not made clear at the time of purchase, so buyer beware!! The only reason I gave 2 stars was because the item arrived fairly quickly.

Haven’t been able to buy anything because the sizes are always gone. Mostly on bras always the very small sizes left. Either the cup you want isn’t available in the band you want or vice versa. They keep advertising the same product but don’t replenish the sizes.

I have a lot of your clothes and I like them but can’t you incorporate more colors? Everything is muted and I really like jewel colors like emerald green, blue red, saphfire etc. the colors all your clothes are in other than black are not good for my skin tone so I’m pulling back on ordering. There are so many great colors in the winter palate but your company tends to favor spring and fall

Very disappointed in my recent order. All the tops are thin and semi/transparent and made in China even though they keep saying American. I wouldn’t believe that! Everything is made of viscose so it’s practically disposable clothing—wear one time and forget it because it will end up in a shriveled wrinkled ball even if washed on Delicate or dissolve if dry-cleaned! None of the sizes are consistent. I would wear a 10 in one jegging and would need a size 14 in same jegging but different print. I just returned all of my $525 order. Don’t waste your time. Buy US!