LASCANA USAReviews of lascana.com

I've been ordering from Lascana for 4-5 years. At first I was happy, but the quality falls dramatically with every new order. The last 2 orders I like the style and the fabric looks fine but the sweaters pill within a season, so they're only good for around the house by the second season. In my latest order I'm returning 2 of 4 items because the quality of the fabric is a joke out of the box. I could get better quality at Walmart or Kmart. The prices keep going up as the quality goes down. The return is expensive with the return postage. They'll waive the return postage if you take a store credit, but that doesn't help me because I won't be ordering from them again. They use a substandard return system. The closest location to return is 15 miles away. I got the return code today, but it also EXPIRES TODAY. So now I have to go back into the system and cancel the return and then go back again to re-initiate the return to get a new code. This used to be a good company, but they've turned into a joke. NEVER AGAIN.

Everything went wrong with this order. My first order never arrived so I gave a second chance but second order never arrived either. Still hasn’t. They only gave me store credit for part of the refund which I’m never shopping here again so worthless to me. Horrible shipping. Don’t do it.

Got a text today that said 60% off of everything here. Evidently anything I went to order was not 60% off. So next there was a heading saying $60 off your order which but Evidently I did not have enough in my cart because it changed to $60 off $160. Went back in and added 3 more items. Each time I added an item to my cart, each individual item jumped 2-3 dollars. Hat was $15.29 added a sweater hat went to $17.10 added a skirt hat went to $18.46. 2 shirts started as $23.94 added sweater shirts went to $26.77, added skirt shirts went to $28.90. Tshirt started at $15.29, added sweater t-shirt went to $17.10, added skirt t-shirt went to $18.46. Shirt starts at $19.28, added sweater shirt went to $21.56, added skirt, shirt went to $23.27. Shirt started at $21.27, added sweater shirt went to $23.79, added skirt shirt went to $25.68. Necklace starts as $12.64, added sweater necklace went to $13.64, added skirt necklace went to $15.29. Necklace starts as $12.63, added sweater necklace goes to $14.13, added skirt necklace goes to $15.25..what's going on Lascana? Trying to get out of the discounts you advertise? I will be trying to start a class action law suit as I screenshot each price for each item as each jumped. You best fix this as it is illegal to false advertise sales.

Well I ordered 3 bikinis and it's been ,2 weeks and nothing, so I decided to call. Well my order wasn't even processing because they wanted to know why the names are different for billing and shipping ",well ma'am my husband is the card holder."... Can't be the first time someone there seen this well needless to say My trip is on Monday so that's in 3 4 days from now and I have no swimsuit to take with me to the Bahamas because no one contacted me or him to say they needed to verify the purchase ever they just completely just didn't even bother with us and I think that's very rude and inconsiderate I wouldn't purchase from here if you paid me If I could give a negative star I would

On March 7, I ordered a two piece bathing suit- top and bottom are separate pieces. Originally the top was back ordered until the end of March but the bottom would ship sooner. I called CS today because I have heard nothing. Now supposedly the bottom will ship to me in the next couple of days, but the top won’t ship til the very end of April . REALLY??? I had to call to even get that update. Thankfully I don’t need this bathing suit immediately but DO NOT order from them if you need a back ordered item by a certain date. They will push back the date without even notifying you. I’m not at all happy with their customer service at this point in the process. I’ll be shocked if I do get the top by the end of April.

In order to get your item you have to contact customer service multiple times. I ordered twice, after the first time payment was allegedly unable to go through because "paypal had an error". (I contacted them after two weeks of not getting any updated info) Stupidly I ordered again with my credit card this time. A week went by, with no shipping email. So I contacted customer support *again* since I didn't want the same issue as before. only to be told that only the warehouse could address issues, but that they put in a ticket for me to be put on one day shipping and to get my order escalated. I'm never buying from them again. I shouldn't have to bully someone into giving me the item I ordered. The only good thing to be said is that they have a customer service that talks to you promptly. Well see if my item ever actually shows up. -update- Turns out that order was 'also mysteriously canceled.' ridiculous and unreliable and hard to get a refund.

Tried buying $50 gift card but after entering all my info (including credit card) the page gave me an error and said unsuccessful. It also did the same for my boyfriend after making 3 attempts. All our attempts were charged and when I tried to cancel it with proof (screenshots) of their error page, they said they were unable to cancel our orders which resulted in $200 worth of unwanted gift cards. Feels like a SCAM!!!!

Their shipping is 7.95$, return is 6.95 $. It means that you lose 15 $ on return. I dont recommend, be careful, they're not worth it.