La Roche-PosayReviews of laroche-posay.us

I bought their double repair facial moisturizer and the matte moisturizer and I love them! Not greasy and provides the best coverage for my combination skin!

Absolutely appalling customer service. They refused to rectify a mistake which the ‘customer care’ team admitted was their fault and this continued through every aspect of the purchase. It was like beating one’s head against a brick wall. I await a refund and would never shop on this site again.

I decided to go straight to La Roche-Posay to purchase their products. I used my iPhone and paid via Apple Pay. As I saw the order being confirmed, I noticed the shipping address was an old one, even though the billing address is correct. I immediately called customer service, not even 5 minutes after the order was placed. First of all, the "PRESS 1 FOR ENGLISH" option doesn't work if you use a mobile phone. I immediately used my office landline to call. The customer service told me there's NOTHING she can do. She can't change the address, she can't cancel the order and let me place a new one. So, I'm being charged, knowing I may not even receive the products that were purchased. When I asked to speak to a supervisor, she refused. Granted, I made a mistake. But, other companies will help you by updating the order info OR cancel it and let you place another order. I work for an e-com company that will help you with your orders and I know other companies that do the same. It's called customer service and being graceful about human error. None of us is perfect and we can all use a little room to correct ourselves.

Can't say anything bad about the brand. These products had been thoroughly tested before being released in the market, and what I cherish most - a big diversity of products for different purposes. You can emulsions, classical moisturizers, or if you have an oily skin, there are products for this type, too. I have a dry one, so their moisturizer pretty much suit me. LRP seems to be the market giant in case of skin care.

Website on iPhone doesn’t work. They trick you to the website by offering 20% off, then charge your visa ( multiple times in my case) without the order ever going through. A website message pops up saying your card is invalid, yet the charge goes through on your card. The site asks for your mailing address, yet won’t let you input it. Customer service people have no skills to help and also provide incorrect info and just keep repeating useless phrases. No supervisor was available, even after waiting over 40 minutes.

The La Roche-Posay line is known for their amazing dermatologist approved products. For my skin being oily, dry, and acne prone, all I wanted was to have products that actually take away my acne and make my skin look perfect. La Roche-Posay did exactly what I was wishing for. Within the first week of consistent use, I noticed my skin much more moisturized and less broken out. The second week I noticed the oiliness had calmed down and my acne really calmed down. And now, I am continuing this routine in hopes it will keep working its magic!! Thanks La Roche-Posay for fulfilling my dream.

I have been buying the Toleriane sensitive fluid for years and it has always been great. However, the presentation has changed and unfortunately,the content too. This is not a great moisturiser anymore, it’s like applying water to your skin, I have to reapply it during the day, or my skin is completely dry. Won’t be buying anymore

Good creams for the skin