La Roche-PosayReviews of laroche-posay.us

I use their products for a loooong time, especially their Anthelios face sunscreen. But it’s over. After receiving an email to review this product, I did it and then received an email saying my review could NOT be posted!!!! I put 4 stars and said the product was really great except it contains alcohol denat (second on the INCI list) so it causes me redness and irritation if I use it everyday (it’s supposed to be for sensitive skin though…). So basically, they are not open to receive some feedback, even when you’re polite and respectful!!!! I’m really disappointed. They prefer losing long time buyers.

I didn’t get a shipping notification for my order for weeks. I contacted customer service, but they just said they were upgrading their website, so I should expect a delay. After a week, I followed up. I randomly got an email notifying me that my order had shipped, and another email notifying me that one item in my order had been canceled. Customer service contacted me the next day to say my order would arrive that day, with no further explanation. Meanwhile, they’ve charged my credit card twice, and both times in the full amount even though they’d canceled an item. So now I have to continue to follow up with their unhelpful customer service, which takes days to respond to emails.

Really horrible customer service. UPS damaged my package I got multiple contradicting emails and then had phone calls with La Roche Posay to get my money back. Their customer service people are incompetent and can't resolve any issues. CS manager asked me to send screenshots of UPS emails to get refund. Why? I didn't even initiate the return, UPS damaged the package and sent it right back to LRP even before it reached my address!! So horrible.

I’m currently living in the United States and have been trying to find one of my favorite products from your Brazilian line: the Anthelios Ultra Cover SPF 60 – High Coverage Tinted Sunscreen, in shade 3.0. This product is perfect for my skin — it offers excellent sun protection while also working as a foundation with truly high coverage. The texture is rich, and the finish is flawless, just like makeup. I’ve tried the Light Cover version, but unfortunately, I didn’t like it — the coverage is too thin and doesn’t give the result I’m looking for. What I love about the Ultra Cover is exactly that fuller texture and makeup-like effect. Since I moved to the U.S., I haven’t been able to find this exact version — not in stores, not online. I would love to continue using this same product and the same shade (3.0). Could you kindly let me know: – Is this product sold in the U.S. under a different name? – If not, is there any way I can purchase it from here (via international shipping, for example)? – And if it’s not available here, is there any U.S.-based product that truly offers the same level of high coverage and performance? One thing I find puzzling is that, in such a diverse country like the United States — with people from all ethnic backgrounds and skin tones — the range of tinted shades is more limited than in Brazil. I would have expected more diversity here, not less. The world is highly globalized today — people no longer spend their entire lives in the same country. We travel, we take sabbatical years, we relocate constantly. That’s why, when a brand presents itself as international — like La Roche-Posay — it becomes essential to offer the same products worldwide. With global brands like Chanel, Dior, Sisley, or Saint Laurent, I can buy the exact same makeup products whether I’m in Brazil, the U.S., or anywhere else. That kind of consistency shows a truly international standard — and it’s something I expected from La Roche-Posay as well.

C'est le meilleur cosmétique que j'achète.

For the love of God please stop putting alcohol in your sunscreens!!! It is impossible to find one sunscreen in Europe without insane amounts of denaturated alcohol in them and for people who are sensitized to it, it is horrible. I used to love your Anthelios UVMune 400 Invisible Fluid Spf50+, but ever since you had to put alcohol in it it started to ruin my skin. Every time I use this thing I get cystic acne on my cheeks and white heads on my nose and forehead. I know for certain it is from this product because when I do not use it my skin goes back to normal. Please, fix this issue, or I won't be able to ever buy a sunscreen from you again.

This review is about the customer service. The agent is in a room that is very loud you can't even hear what they are saying and knows nothing on hand about the products without looking it up. This is a skincare company, hire and train knowledgable people. Fine example of corporate greed.

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