La Roche-PosayReviews of laroche-posay.us

I use their products for a loooong time, especially their Anthelios face sunscreen. But it’s over. After receiving an email to review this product, I did it and then received an email saying my review could NOT be posted!!!! I put 4 stars and said the product was really great except it contains alcohol denat (second on the INCI list) so it causes me redness and irritation if I use it everyday (it’s supposed to be for sensitive skin though…). So basically, they are not open to receive some feedback, even when you’re polite and respectful!!!! I’m really disappointed. They prefer losing long time buyers.

I didn’t get a shipping notification for my order for weeks. I contacted customer service, but they just said they were upgrading their website, so I should expect a delay. After a week, I followed up. I randomly got an email notifying me that my order had shipped, and another email notifying me that one item in my order had been canceled. Customer service contacted me the next day to say my order would arrive that day, with no further explanation. Meanwhile, they’ve charged my credit card twice, and both times in the full amount even though they’d canceled an item. So now I have to continue to follow up with their unhelpful customer service, which takes days to respond to emails.

Really horrible customer service. UPS damaged my package I got multiple contradicting emails and then had phone calls with La Roche Posay to get my money back. Their customer service people are incompetent and can't resolve any issues. CS manager asked me to send screenshots of UPS emails to get refund. Why? I didn't even initiate the return, UPS damaged the package and sent it right back to LRP even before it reached my address!! So horrible.

For the love of God please stop putting alcohol in your sunscreens!!! It is impossible to find one sunscreen in Europe without insane amounts of denaturated alcohol in them and for people who are sensitized to it, it is horrible. I used to love your Anthelios UVMune 400 Invisible Fluid Spf50+, but ever since you had to put alcohol in it it started to ruin my skin. Every time I use this thing I get cystic acne on my cheeks and white heads on my nose and forehead. I know for certain it is from this product because when I do not use it my skin goes back to normal. Please, fix this issue, or I won't be able to ever buy a sunscreen from you again.

This review is about the customer service. The agent is in a room that is very loud you can't even hear what they are saying and knows nothing on hand about the products without looking it up. This is a skincare company, hire and train knowledgable people. Fine example of corporate greed.

Absolutely appalling customer service. They refused to rectify a mistake which the ‘customer care’ team admitted was their fault and this continued through every aspect of the purchase. It was like beating one’s head against a brick wall. I await a refund and would never shop on this site again.

I decided to go straight to La Roche-Posay to purchase their products. I used my iPhone and paid via Apple Pay. As I saw the order being confirmed, I noticed the shipping address was an old one, even though the billing address is correct. I immediately called customer service, not even 5 minutes after the order was placed. First of all, the "PRESS 1 FOR ENGLISH" option doesn't work if you use a mobile phone. I immediately used my office landline to call. The customer service told me there's NOTHING she can do. She can't change the address, she can't cancel the order and let me place a new one. So, I'm being charged, knowing I may not even receive the products that were purchased. When I asked to speak to a supervisor, she refused. Granted, I made a mistake. But, other companies will help you by updating the order info OR cancel it and let you place another order. I work for an e-com company that will help you with your orders and I know other companies that do the same. It's called customer service and being graceful about human error. None of us is perfect and we can all use a little room to correct ourselves.

Website on iPhone doesn’t work. They trick you to the website by offering 20% off, then charge your visa ( multiple times in my case) without the order ever going through. A website message pops up saying your card is invalid, yet the charge goes through on your card. The site asks for your mailing address, yet won’t let you input it. Customer service people have no skills to help and also provide incorrect info and just keep repeating useless phrases. No supervisor was available, even after waiting over 40 minutes.