LanterncareReviews of lanterncare.com

Waste of time. I scheduled a surgery, found out how much I have to pay and that insurance doesn’t cover a lot, then was sent a letter in the mail from Lantern about their services. I called Lantern, got through the information intake, questionnaire, all the hoops. Finally get my providers list after a couple of days- only 3 providers were sent to me which is not much of an option. To add, I live in Raleigh, NC and the closest providers they could find me for a common surgery is Dover, Delaware and Newark, NJ. How ridiculous. Who wants to fly somewhere to have surgery? And then there are risks with flying post-surgery. If you’re going to offer this service, you need to make sure you have providers in every single state.

I was told that Lantern could expedite my surgery date. As it turns out that is the farthest thing from the truth. They did nothing but jack me around. Never responded when they said they would, never sent me an email as promised. The care advocate showed no compassion or professional service. She never took care of anything she promised. This is the worst experience I ever had in my whole life with a medical need. I strongly advise everyone to run as fast as you can away from Lantern, they are a complete failure as a company.

This is a sham company. They recommended a doctor 1.5 hours from me, which is not horrible as I am willing to drive for quality care and live in a rural area only now developing adequate medical services. Luckily, I got a competent surgeon. After the initial referral though, Lantern really did nothing in the process. The doc office did everything after that re scheduling (my condition involved two surgeries 3-months apart). Lanter did provide gas money on a debit card. The much promoted $500 ‘incentive’ for using their recommended provider was not and has not been loaded on the card. When I called about it, I was told that the money was confirmed loaded, but when I tried to use the card it was clear the incentive had not been loaded. Called again. Rep verified that it had not been loaded and that it could not be until all billing was received and processed. I told them that it is common experience that medical providers can take months and months to even submit bills. Rep said their contracts required billing within a set time. I was told they would investigate it. Then told that it seemed my card should have been loaded with the incentive/reward and they would have to determine what happened. Subsequently, I received several identical emails assuring me it was being looked into. I replied that their internal investigation was not my responsibility and the money should be loaded on the card now. They can complete their investigation on their time. Crickets. Still did not give me the money they owe me. I’m going to file a formal complaint with my employer (who recommended and promotes Lantern as part of retirement services). This is a glorified middleman service, which, again, did almost nothing re the care after initial referral and did not follow through on their promised benefit. I am also now questioning if their recommended surgeon was truly selected for exceptional outcomes. Would someone much closer to me have been just as good? Just go through your regular insurance and handle things yourself. The initial relief you get at the beginning of the interaction re someone theoretically vetting docs and ‘coordinating things’ fades quickly as you realize they really did not do anything that I could not have done myself just by web-searching ‘best surgeons in my area’. The incentive part would have been the best part of the service -and they do not follow thru on that.

TERRIBLE. My employer offers this service, and I was excited to use them. I called and gave my intake info and chose my provider on 7/28, but my referral wasn't "sent" to the doctor until 8/12! Even then, the doctor says they never received it. I've had to call the doctor, then call Lantern, and be the middle-man for this "middle man" service! Now, on 8/27, Lantern tells me they can't schedule my consultation until the doctor receives my medical records. BUT I GAVE THEM AUTHORIZATION TO OBTAIN THEM ON 7/28. I'm essentially running circles and doing the legwork. What is the point of this company if they aren't truly going to advocate for their patients? I'm very disappointed and am also giving this feedback to my employer.

I need to have my gallbladder removed and wanted to save $5k so I contacted Lantern who works with my employer. The first conversation I had with them was great. They made all sorts of promises about how they were going to help me. I picked a doctor (he was fairly far away but I am okay with that) and waited. And waited. The Lantern rep called me a couple of times (at 7am my time because she forgot we were in a different time zone) to ask if the doctor had reached out. Finally, after two weeks, I called the doctor's office myself and they said they had not heard from Lantern. My rep e-mailed me twice more. I responded. No acknowledgment that she read or received my response. I finally called because the gas money I am supposed to get for driving to my appointment had not been put on the debit card they send you and I asked for a new rep. I called back today and was told by someone that they are understaffed so I could not change reps. When I asked to speak to a supervisor for help, I was told that supervisors don't take calls. Lantern has poor customer service and is extremely frustrating to use.

I've read everyone's complaints. There is a clear pattern. They offer you a doctor that is so far away, they hope you cancel and give up. The company I work for actually picked them for our insurance. It is disgusting. We are getting a lawyer and working with our local News channel. We scheduled my wife's surgery with them and picked a doctor with them. One week before the surgery , they canceled and said he is not in our network for that procedure, but you can go to these people instead. They are over 100 miles away. Which is illegal in Florida. Check your state laws people. Worst company ever!!! BIG SCAM. Get your company and local officials involved. Do not let them get away with this crap.

Unprofessional and incompetent, don't get roped in by their b.s. I had heart surgery coming up and surgery plus is offered through work so after looking at what they (supposedly) offer I tried them out. I had to jump through one hoop after another and they never seemed to have everything they needed to proceed. The closest doctor that I could work with was four and a half hours away (Fort Wayne and South Bend are less than an hour away, Indy and Chicago are only two hours away. Apparently nobody in those cities will work with them). I don't know how many times I had to call them as well as the drs office just to get an appointment, it was obvious they weren't communicating since I had to keep informing them what the other was doing. Finally, I get to my first appointment with this dr, took a day off work and got up early to drive the four and a half hours for a ten o'clock appointment only to get there and be told that my appointment had been cancelled. They said that they informed surgery plus of the cancellation but they couldn't tell me why I wasn't informed. It was a fun ride home. I got hold of surgery plus and asked what happened and they had no clue what I was talking about. Needless to say I cut all ties with them and went my own way, even when they called me trying to say going through them was mandatory.

This company is a nightmare and joke. Excuses are what they give. Never calls you but you have to call them to be told that they need more paperwork before you can even get an appointment. This company should be ashamed of themselves and not even exist at this point. Why even have a middle man that does nothing but give excuses and says the Dr. can’t establish an appointment. Lantern is a circus with a lot of clowns working for them.