Joe & Jennifer J.
Quality install and fabulous customer …
Quality install and fabulous customer service!
Response from L & M Carpet One Floor & HomeAug 8, 2017
Thanks for the review and enjoy your new flooring!
Home of The Beautiful Floor Guarantee.Monday: 9 A.M. – 6 P.M.Tuesday: 9 A.M. – 7 P.M.Wednesday: 9 A.M. – 6 P.M.Thursday: 9 A.M. – 7 P.M.Friday: 9 A.M. – 6 P.M.Saturday: 10 A.M. – 5 P.M.Sunday: CLOSED
L & M Carpet One Floor & Home (landmcarpetonemechanicsville.com) has 130 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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130 approved reviews, newest moderated first
Joe & Jennifer J.
Quality install and fabulous customer service!
Response from L & M Carpet One Floor & HomeAug 8, 2017
Thanks for the review and enjoy your new flooring!
Zion Baptist C.
Carpet job was awesome. We've enjoyed working with L&M Carpet One Floor & Home
Response from L & M Carpet One Floor & HomeJul 28, 2017
Thanks for your review! Enjoy your new flooring!
Sandy M.
Although the sales people were nice, I did not feel they were very helpful. I was told to check websites to see what I wanted instead of them helping me to make choice. When I asked questions about the difference in carpet brands they kept steering me to their brand w/o answering my questions. My salesperson was on vacation so the product was not ordered until she got back delaying my getting on their schedule. Creative Remodeling did a great job and Mike did a wonderful job on laying the tile. The job is beautiful but the front end experience very disappointing.
Response from L & M Carpet One Floor & HomeJul 28, 2017
Hi Sandy, Thank you for taking the time to leave us your feedback. We pride ourselves on providing the absolute best customer service possible, so initially this is very concerning for us to hear. We communicated this to our store manager and he will be reaching out to you soon to discuss the situation in more detail. We appreciate your input, and hope to assist you with your future flooring needs.
Norman B.
I am extremely pleased with L & M. When I first walked in I didn't know exactly what I wanted or needed but was greeted by Cathy Perkins one of their Sales Consultants. Over the following weeks she worked with me and helped me make the right choices for my particular needs and budget. I am very well satisfied and do not hesitate to recommend L & M to anyone regarding their flooring needs. I will be returning in the near future to talk with them concerning additional decoration needs for my new home.
Response from L & M Carpet One Floor & HomeJul 28, 2017
Hi Norman, Thanks for taking the time to share your experience with us. We're glad to hear Cathy was able to assist you throughout your shopping experience. Enjoy your new flooring!
Susan J.
Everything about the experience was excellent. Professional sales person-Laurel-and installers. I have used them three times and won't hesitate to use them again.
Response from L & M Carpet One Floor & HomeJul 28, 2017
Thanks for the review, Susan. We look forward to working again with you in any future flooring projects.
Mary S.
Excellent Service from start to finish. Store personnel were easy to work with - helpful but not pushy. Prompt follow-up for measurements. Installation was fast and efficient. Installers were very respectful of our home.
Response from L & M Carpet One Floor & HomeJul 24, 2017
Hi Mary, Thanks for taking the time to leave such a wonderful review. We work really hard to offer our customers the best service and installation experience. We are very glad to hear you are happy with the outcome of the project.
Jean B.
I have been very pleased with my new kitchen flooring. The experience with the staff and installers was great. Thanks for the excellent service.
Response from L & M Carpet One Floor & HomeJul 17, 2017
Hi Jean, Thank you for choosing us and for taking the time to leave your review. Enjoy your new flooring!
Immanuel Baptist C.
L & M is an amazing company. We have used them exclusively for our floor covering needs. They are always so courteous and timely in getting quotes to us. Their installation crews have many years of experience and complete their work with excellence. Paul Dreiling, Administrator, Immanuel Baptist Church
Response from L & M Carpet One Floor & HomeJul 17, 2017
Thanks a lot for your positive review, Immanuel. We are happy to hear you are satisfied with your flooring installation. We look forward to working again with you in the future.