Landmark Home WarrantyReviews of landmarkhw.com

AC not working since 7/21/23. I live in AZ it has been over 115 every day. Still has not been resolved. Terrible customer service no response without several follow ups. Today is 8/2/23. Still no AC!!

After two years I placed my first service request on 7/16/23. I did not hear anything until I called Landmark on 7/23/23. At that time I was told they were still trying to locate a contractor to complete my service request. On 7/24/23 I was notified by email that I would have to locate and schedule my own service and then would be reimbursed. I scheduled someone the same day and they were able to come on 7/27/23. The technician came and provided a diagnoses to Landmark to find out they would cover absolutely nothing that needed to be completed. One thing that is needed is cleaning of the condenser, which the contract plainly says it covered. When speaking with Landmark myself I was told the cleaning only covers "cleaning with water". There is ABSOLUTELY NO language in the contract that excludes any specific type of cleaning. Both people I spoke with could only tell me that only water was included for cleaning the condenser "because they work there". Mind you, cleaning with water would mean using my personal water house and water to clean it... So, I'm not sure how that would be covered in the plan I am paying for. In this entire process I found out Landmark could not locate an HVAC company to complete the work because their reputation is so tarnished in my area. With all this I HIGHLY RECOMMEND people seeking a warranty look at other companies and NOT purchase a plan with Landmark. When I told the two Landmark representatives (one named Alek) that I would likely be cancelling my plan neither offered any type of resolution or incentive for me to stay, after being with them for 2 years. Both simply said, "Okay" and the second merely said he would put in my request to cancel to their cancellation department. Customer service was horrible and unprofessional. There was no urgency to assist a customer. Language in the actual contract is brief and vague so it can be easily manipulated in the company's favor so they do not have to pay for services their contracts clearly show they cover. Again, this was my first and only service request in 2 years and will likely be my last. Look for coverage elsewhere!!

Very poor communication with customers regarding their service request. They give you no updates on pending service calls or when ordered parts will be available. They have a difficult time reaching their own service vendors by phone and communicate mostly through emails etc.

Denied claim on as what was going on with my shower "was covered" there was a line item in the policy explicitly excluding "cracked shower pan". I cancelled my policy because this was my second issue with them. Previously I tried to get the maintenance scheduled for my AC unit and they said it was "too early" to schedule it. I called again and they said it was "too late". They charged me $75 to cancel the policy, even though I had refund owed to me for cancelling mid-month. They said I forfeited the refund because I had an earlier claim paid out of $340 for a broken seal on the washing machine. I also paid my $70 service fee for that appointment. Scummy company. Steer Clear!

My 7 year old Lennox AC stopped cooling and I opened a service request on July 11 evening. On 12th July, I get assigned a vendor that did not have any appointments in next three days. I requested that the claim be reassigned. They reassigned to another contractor who came on 13th Thursday. The technician diagnosed that the evaporator coil is leaking and cannot be repaired. The contractor did not send his diagnosis until Monday. The Approval department DENIED my claim with the pretext of 'Equipment Not maintained'. I did regular filter changes and cleaning the units. Apparently, they have a 'AC Tuneup' coverage, but it turns out that before they approve any AC claim, they want you to use this every 6 months. If this is a mandatory requirement, it is not written so in the contract. I argued with the company in vain but they would not budge or listen. Given the Texas heat, I am getting the repair done myself. This company was a bit better earlier but now they will deny any reasonable claim on flimsy pretexts. We buy insurance to protect us but instead of protecting, these guys create extra hassles, delays and eventually we have to get the repairs done ourselves. STAY AWAY and save yourself grief.

I wish I could rate zero stars. This company is the literal WORST. We have been without AC for a MONTH-waiting on them every step of the way. It’s been over 100 degrees here in Texas and they couldn’t care less. No communication between departments, the part “has been ordered” but nobody can provide tracking. Even the contractor is pissed and feels terrible. Cancelling as soon as I possibly can, I’d rather pay out of pocket than wait this long for service. Oh by the way, this is the THIRD time we’ve dealt with them and had the same issues every time. Take your money elsewhere!

Called for A/C repair on Sunday. The guy came out Monday & said we needed a motor & that he would order it. (I had to beg him to come out). He promised to come on Wednesday to repair - he never came. I called the co & they said he had never requested the part. I cancelled the policy on Thursday. Everyday our high temperature was over 100 degrees. Don’t do business with this company. Their installer lied to me twice.

I submitted a work order that was never completed; the contractor promised to show up more than seven times and always ghosted me. I contacted Landmark customer service and they told me that my only option was to submit a new order and pay another fee. A home warranty is only useful if they bother to make sure the repairs are actually done.