LancomeReviews of lancome.com

Ho chiesto assistenza per effettuare un acquisto on line in quanto c'era una notevole differenza di prezzo da quanto appariva sul sito a quanto poi diventava il prezzo dell'articolo nel momento in cui lo si metteva nel carrello, mi hanno risposto che avrebbero cercato di risolvere il problema ma alla fine non mi hanno più risolto nulla e non mi hanno neanche ricontattata

Every time I have had a question, it takes the customer service reps 3x the normal amount of time to answer my question. They must not read my initial question carefully, just spitting out random rules, or are too stupid to comprehend a nuanced question. I got a message that my loyalty status was going to drop from platinum even though I earned 7080 points in 2025. One rep said I have to keep 6500 points in the bank and not redeem them, but the website literally says "My Lancôme Rewards Program members start at the Rose Gold tier and will qualify to move from Rose Gold to Gold tier after accumulating at least 2,000 points; to Platinum tier after accumulating at least 6,500 points and to Exclusive tier after accumulating at least 20,000 points from date of enrollment through the end of the following calendar year. Once you qualify for a Benefit Tier, your status is good until the end of the following calendar year. You must requalify for your Benefit Tier at the end of the following calendar year to maintain your status, otherwise, you will revert back to the Rose Gold member tier." I.e. once you earn a tier, you get to keep the tier into the next year, needing to re-earn points the next year. The rep via chat was wrong. So I called customer service. The first person answered with garbled loud talking and background noise. So I hung up and called again. The second person answered with a strong Indian accident and despite asking her to repeat her question four times, I couldn't understand her. Eventually I could tell she was asking me why the system wasn't working correctly. I was like, "I don't know, that's YOUR problem!". I have been on hold for 18 minutes. Fricking ridiculous.

Order Number LACA802804 returned to them following their procedure this was weeks ago and no refund of £121 they asked for the tracking ID which i didn't and should not be expected to have, the onus is on them to run their brand correctly, what a disgusting business to steal £121 from a customer!!!

I wish I could give negative stars. I have a faulty bottle of their perfume that’s brand new practically and willing to send it back to them, but because I don’t have the receipt (who keeps receipts??) they won’t accept it. I’m just asking for it to be replaced. I’m not wanting a refund. They obviously care 0 about their customers

I just wanted to buy my wife a birthday present 3 weeks ago and it’s been 2 weeks of back and forth with customer service with no resolution. 2 days after receiving my initial order confirmation, Lancome sending me an email stating my request to cancel my order has been processed. I found out that it was the actual warehouse that had cancelled my order as ‘something’ was out of stock, I was informed after I enquired. In which it was the promotion that the ‘code was accepted in my cart’ was over allocated to orders. I could put the paying product into my cart in a new order so I knew it wasn’t the actual paying product out of stock. Then when my refund was issued 3 days later, my free birthday gift which was in the cancelled order went back onto my account but I was unable to apply this to my cart. I have contacted customer service and opened 4 enquiry jobs in 3 weeks. In which twice customer service transferred the job investigation to the loyalty team and once to the I.T team. I did not receive any updates. I had to follow things up and I kept getting the same ‘we are working on it’ answers before either they closed the job or I contacted them. Then had to reopen another enquiry. The latest is that this job has been with the IT team for 9 days with still no resolution. The amount of wages it would cost the IT team to investigate as to why I cannot apply my simple earned gold birthday gift to my cart would pay for 100 birthday gifts. This would have to be the most unprofessional frustrating and disheartening company I have ever dealt with. Its obvious customer service are prolonging this until my birthday gift expires. I have worked in customer service for 20 years and a warehouse manager for 10 years and we never allocated orders and took payment if we didn’t have the stock to fulfil the orders. This only leads to confusion and distrust by the customer. This company sounds like a mess between customer service and warehouse and I’m very sad that I couldn’t just purchase my wife the cream she wanted. She loves this product. After last year buying her the advent calendar and numerous other products. She got to enjoy your products. What’s happened Lancôme as I see so much bad feedback on social media and reviews, most are complaining about same situation that I’m in. They have found no resolution so had to resort to venting their frustration on social media. I’m sure you must not want Lancôme to lose customers do you? Very disappointed

I placed an order on the Lancôme website on 21 October, after receiving a promotional SMS with the following message: “MY LANCÔME REWARDS EXCLUSIVE: 14-PC Gift when you spend $95+ on your next Lancôme Order. Hurry, while stocks last. SHOP NOW” I took advantage of the offer and spent $220, expecting to receive both the items I purchased and the promotional gift set as advertised. To my surprise, when I checked my order status a few days later, I found that my order had been cancelled, with no notification by email, SMS, or phone call. Absolutely no communication whatsoever. I tried to resolve the issue through live chat, waited for over 30 minutes, and no one ever responded. Because it was Sunday, I couldn’t reach anyone, then called on Monday, only to be told that “there was no more stock”, and that they had simply cancelled my order, promising a refund within seven days. No apology, no goodwill gesture, nothing at all. I found this attitude extremely disrespectful and disappointing. I have been a loyal customer for many years, frequently purchasing makeup, perfumes, and skincare from Lancôme, and I expected far better service and transparency from such a renowned and expensive brand. My order was cancelled without any notice, I was left completely uninformed for almost a week, and the customer service provided was cold and ineffective. This experience has been deeply disappointing and has made me reconsider my trust in the brand. I’ll never buy anything from them again.

Detaillierte Beschreibung: Am 09.10.2025 habe ich ein Lancôme Kosmetiktasche-Set bestellt. Da ich zu diesem Zeitpunkt im Ausland war, konnte ich das Paket erst vor einigen Tagen öffnen. Leider sah das Paket so aus, als wäre es bereits zurückgeschickt worden, und die enthaltene Kosmetiktasche war defekt und als zurückgesandtes Produkt: Die Farbe der Tasche war abgegangen, die Ecke eingerissen, und auch die Verpackung (Tüte) war beschädigt. Ich habe bereits erklärt, dass ich dieses Set als Weihnachtsgeschenk gekauft habe, und höflich um einen Ersatz oder Umtausch gebeten. Leider habe ich von Lancôme die Rückmeldung erhalten, dass eine Rückerstattung oder ein Umtausch nicht möglich sei. Ich habe mehrfach versucht, den Kundenservice zu kontaktieren, aber bisher waren die Antworten immer negativ. Ich bitte Sie dringend, meinen Fall erneut zu prüfen und meinen Anspruch auf Ersatz oder Rückerstattung anzuerkennen, da ich sonst nicht in der Lage bin, das Geschenk zu verwenden. Die Bilder des defekten Sets habe ich diesem Schreiben beigefügt. Vielen Dank für Ihre Unterstützung. Mit freundlichen Grüßen Nazan Gelengec

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