LancomeReviews of lancome.com

They charged my card 6 times (!!!!!!!!!) for an order that didn't go through. Looking at the reviews on Trustpilot, it appears i'm not the only one who encountered this problem. Their website is never working. Also, they claim to offer free delivery but they charge you £4.95 for shipping. This is false advertising. When i contacted customer service few days ago, i was told to try back later. Few days forward, nothing has changed on their website so i'm not sure whether this is done on purpose or not. Any respectable company would correct such things immediately.

Customer care has put me off buying again from Lancôme. If everything is fine with product then great but if there is a fault then you have to almost jump over hurdles/obstacles, at the expense of your time, in trying to solve a problem. Like a smiliar review, product needs to be investigated and if no fault is found then they return product to you!! This is not good customer care, 1. Your without product 2. Who is touching it 3. How long does it take 4. They can say what they like 5. And there’s a chance you get a faulty product back after all this! Not worth time.

I was lured by Lancome promise of "3 free generous samples for every order" . Unfortunately my order came without any extras! When I contacted their customer service via email I was asked for my order number which I immediately provided, however I got no answer after that. I tried couple more times to get any answer why that happened, but haven't received anything back. So, today I contacted them again via Facebook and have been rudely informed that they run out of samples and that is it. No apology, nothing at all, just: read the terms and conditions, we don't have to give you anything! Great customer service indeed!

Let me start by saying that the products are fantastic! They're long lasting and do the job extremely well. However, the customer "service" is absolutely horrendous. I contacted them because the pump in the Genifique serum wasn't working so I'd had to use it like a spoon, to get the product out. But as more and more got used that wasn't possible anymore. So I contacted them in order to see if they could send out another pump. The customer service agent I spoke to informed me, that she'd like to recall the product. I was then asking what she meant, what I had to do and so on. She told me I'd have to send the product in for an investigation, and then they'd replace it if they found an error, but if no error found they'd send it back to me. She also said the entire procedure may take 5 weeks, and no samples would be provided to use in the meantime. When I said I wasn't happy having a facial product compromised by the mail company and their lab, only to maybe have it returned, there was absolutely no understanding. For such expensive products that's the biggest disappointment, ever, and it made it me 100% that I'll never buy any Lancome products all the way. You don't get what you pay for, and the customer service is disgusting!!

This is the second time I have had terrible service from Lancome.com. The first time they charged me twice and I had a very hard time trying to get the problem corrected. I finally just canceled the order. I tried to place an order another time, and this time my order never went through but they were quick to charge my credit card. When I called in to check on the status of my order (because it was not on the website after I logged in), no one could find it - even though my card was clearly charged for it. I give up. It's easier for me to switch to another company for their products and hope to have better customer service. I'm just too angry to use Lancome now.

Placed an order 10 days ago and waited at home in the working hours for the parcel and no one turned up. Kept talking with the courier for re-arranging the delivery, and failed everyday. Customer service team could not do anything and believe this is only between the receiver with the courier company. They will not support to complain about this issue and purely ignore the time and the energy I have spent to talk with their courier, talk with the customer team trying to find where is my parcel for the upcoming holiday. A COMPLETE WASTE OF TIME AND ENERGY!