LancomeReviews of lancome.com

Ordered 75ml Idole perfume gift set for a birthday. Received very little communication, plus the website is awful, "your account" doesn't seem to be an active part of the website, so I couldn't check the status of my order, so was relieved when I received an email saying it had been dispatched. However, it turns out, I was sent a 50ml gift set, not a 75ml set. Contacted customer services by email and they did actually respond promptly. The parcel came with no return label, so I had to arrange return which I could only do with Hermes as I don't have a printer - of course, I did also request a refund of £10.33 which was the cost of the postage, but not the cost of the inconvenience. After the parcel was delivered back to the warehouse, 5 days later I received the a refund in my back account for the postage and the product, despite requesting the product to be replaced with the correct item. Contacting customer services again, they advised there was no product in stock to send a replacement... Which is shocking and I don't believe, considering this is one of L'Oréal distribution centres, not indirectly through another store. I believe that this stemmed from an incorrect description on their website, and in fact there was no 75ml gift set, I believe it was titled incorrectly. Therefore, after nearly 3 weeks from the date of my order, I don't actually have the gift that I purchased for someone's birthday. I think I would be more accepting and accommodating, if I received an honest response from the outset that stated they were sorry, but they had made a mistake on their website, could they offer a partial refund perhaps to make up for it, for example. Very unsatisfied customer and will not be purchasing from them again.

we order a Mothers day gift and they never ship the items and they don't know when are going to ship or they don't want to cancel the order,bad service and i don't recomende this company to buy on line,nothing serious

Placed an order, one item missing and the other was damaged/used (it had fingerprints in the eyeshadow) I tried to contact them but to no avail. Rubbish way to treat a loyal customer. I am now going through my credit card provider to try and get a refund.

MIssing Production. No response from the customer service email,chat, phone call.

There is something wrong with them right now. I placed an order with promo to receive free samples. Everything was ok, maybe a little delay but nothing crazy. I received a package with all the free goodies in it and 2 small items that I ordered to reach the limit to get the free stuff, but the main item was missing! I tried to email them 3 times, started chat, called to no avail. Noone is answering the phone, emails or chat!

They created the promotion called "inourhearts". I tried to purchase fragrance and serum on their website, and it was waste of time. I tried to submit order after filling out all info of my credit card, and it always showed error due to my card even though I used the same to buy their products before. I lost my patience and called customer service. I waited more than an hour and they hung up the phone call after 78 minutes of waiting. This is just ridiculous. I even tried to email and noone replied back. LANCOME!!! DO NOT TRY TO TRICK YOUR CUSTOMERS WITH YOUR STUPID PROMOTION.

I am writing emails and no reply. They don't really care.

Ordered a product with shop runner 2 day shipping. It has been now over a week since I placed the order. When I call customer service a few days ago asking why it hasn’t shipped yet they said they are behind and don’t know when they will ship out. When I had asked to speak to their supervisor they said the supervisor will give me a call back within 48 hours... what a surprise no call no email no nothing! For such a global brand it’s unfortunate their customer service is so incompetent and unprofessional. Really disappointing!