LancomeReviews of lancome.com

Der Onlinehandel ist ein Witz. Die Event und Geburtstagscodes funktionieren nicht, ohne Begründung. Ich wollte einen Adventskalender bestellen, aber die Rabattcodes haben nicht funktioniert. Habe an den Support geschrieben. Die haben nie geantwortet und mittlerweile ist der Kalender innerhalb von einem Tag ausverkauft. Habe beim Support angerufen, da hieß es Sorry, ist so. Fertig aus. Warum sie auch nicht mehr Kalender produzieren, wenn sie wissen, dass so eine hohe Nachfrage herrscht?? Pure abzocke. Bei Ebay findet man dann die Kalender Neu für 50 Eur teurer... Also will man wohl den Schwarzmarkt ankurbeln. Finde ich eine Frechheit!

I usually only leave a review if its something good (I feel good reviews are not as common so I think its important to leave them!)... SO that being said this is my first negative review...ever. Oh boy it has taken ALOT to get me to this point. This company is GARBAGE!!!!!!!!!!!!! The customer service is horrendous!!!!!!!!!!!!!!!!!!! Its been over 30 days and I still have not received my order, I have called 5 times with nothing resolved (I get hung up on, a supervisor has never called me back) I have used their chat services maybe 6 times and zero answers. (They just keep transferring me from person to person) I finally called my CC company and had them remove the charge, now lets hope Lancome agrees to it because I never got the order. I also find it funny how their "email conversation" button is broken so I cant keep anything on record. Save yourself and buy it from another trusted source.

I was so so disappointed today. Even tho I visit this store quite often. Coudnt belive what just happened 🤣🤣 Why always ppl on Lancome should be so rude with the customers when at the end of the day they getting paid for what they are doing and beside, not my problem they are even useless too. If u not happy with your job, just get out!! They are so many nice ppl there and helpful, but never in Lancome. Shame really cos is one of my favourite brand. Went today, after waiting so long in queue, to refill my idole perfume bottle and to get new foundation. Of course after waiting for couple of minutes, she tries to figure it out how the box works, no luck. Asking another colleague to help her, another couple of minutes, no luck either. Nobody is leven ooking at me, wondering if I can go or not as they are busy trying to discover the hot water now. I felt like I'm bothering them on Saturday and they don't wanna be there but to deal with customers 🤨 At some point, one of them looking at me saying maybe u have some other shopping to do in store, I guess the box is empty, I need to bring another one from downstairs. Very rude and annoying face like I bothered her. Nevermind I told her, I'll be back. As I wanted my bottle. As soon as I finished my shopping dealing with some other helpful and very nice ppl on store , went back, they still there trying to figure this out, looking at me like OMG U CAME AGAIN, WE DON'T KNOW WHAT TO DO what do you want . I was in shock I felt offended by the dirty look and the most annoying faces I've ever seen till now. She told me I think is smth wrong with the machine 🤣🤣🤣🤣🤣 If u want u can buy another bottle is 10%off today. For real sherlock??? 😂😂😂 I want to refill the bottle not to buy new one you clueless and uselles Coudnt belive my eyes I mean are u serious? How clueless can u be to get a job at Lancome????? Not everyone has skills for jobs like this, so don't do it. Simple as. Very poor service and very rude I'm very disappointed I left empty handed she even asked me if I still want the foundation omg can't belive

I would also give zero stars if I could. I wish I read the previous reviews, I never would have ordered from them. Placed an order & called Lancome a few hours later since the freebies didn't show on order. She said she could have her supervisor cancel the order since she couldn't add the freebies. So I reordered the product to get the freebies thinking the 1st order was canceled. I didn't call again since my order history showed the product was out of stock. A week later I get 2 emails showing both orders shipped. Called again, this person said she would have 1 order cancelled, takes a few days, said other girl didn't do it. Call a few days later and get told order couldn't be cancelled since it already shipped. She said I could send back but I would have to pay for shipping, which I am not going to do.Asked to speak to a supervisor, but said can't due to covid 19 they are all working from home. Like the product, but I will switch brands going forward. Horrible horrible customer service. Do not buy direct from Lancome.

Paid £97 for 100ml parfum with my girlfriend’s date of birth engraving and they engraved “d.i.c.k” shame loreal lancome.

Please read all the reviews before placing an order.... one of the worst customer service ever... I paid 20.00 extra for next day delivery, 3 day later after 20 min waiting on line the representative told me that it would take at least 2 days for processing and from there they will ship the item hoping the customer get the item on time. I tried to cancel the order and I was told to contact ups once i receive the tracking number so they can return the order... Why should I contact Ups when I purchased the product from lancome? Then again please read the reviews before you buy from Lancome.com

I have used Lancome products for many years but have always bought through department stores not directly from the Lancome website. With the COVID situation and online offer of 10% off and two free samples, I decided to order from their website - never again! The two free samples came but not the eye cream I paid for! The order form makes it look like the eye cream was in the package when it was not. I have emailed and called customer services with no luck, cannot even get through on the phone. Still waiting to receive my original eye cream order after 10 days... be very careful.

I ordered a face cream in mid May and it didn't get shipped out until a month later, but their site had stated that processing would only take 5-8 business days due to Covid-19. After the 5-8 business days had passed, I had tried to get the order canceled because it was taking unreasonably long for my order to process (over 10 business days), but was notified that orders could not be canceled because they "process and ship very quickly," which was a complete lie, they do not process or ship very quickly at all. I had to wait hours on their website to have an agent speak with me because they did not answer any of the emails i sent them during that time. I only got replies to my emails 2 MONTHS after the initial order had been placed. I was not offered any compensation for their horrendous way of handling customers in that response email. I do not recommend buying from Lancome as their policies are unreasonable. It is unprofessional that a company as large as Lancome cannot even ship out orders within their promised time frame. I will not be purchasing from them again unless they do an excellent turn around on customer service and their policies.