LancomeReviews of lancome.com

Horrendous customer service, made even worse by the fact that it is my elderly parents who are left out of pocket! Lancome claim delivery was attempted by DPD, however the photo provided was not of my parents' house/door. No offer to send a replacement and a refund will only be processed when DPD send the parcel back... As if that's in my parents' control. Leaving anyone out of pocket is bad enough, but when they're 75 it's tantamount to stealing!!

Do Not Order On Their Website The customer representative is very defensive and cold. I should get four items but it turns out to be three arrived without any explanations. I called the customer service and they said the other one is out-of-stock. There was no apology at all!

Very unhappy with customer service - very defensive and starting out from the wrong mindset. I had a pot of Hydra Zen in use for a few months last year and the pot itself has degraded to the point of being unpleasant to look at and touch. Its certainly does not reflect well on the brand. The product itself became pasty towards the end but don't know if that was connected. I contacted them and was asked to send receipts and photos multiple times which I did only in the end to be told thanks for giving us your feedback - effectively a standard brush off. I am not expecting a full blown free product but if I were in their shoes a couple of samples would do to thank me properly and why waste my time asking over and over again for information if they had no intention of doing anything about it? Their product packaging is defective in this instance but it seems to be my fault for drawing their attention to it. After saying this they offered a tokenistic 10% off a future purchase - you can currently get 15% off elsewhere! I am determined to look for alternative products now going forward having been a Lancome customer for probably around 20 years at least.

Lancome, doesn't deserve one star. On January 1, 2021 I ordered multiple items off of Lancome's official website, for the first time. I received a email stating my package was delivered on January 8, 2021 at 3pm. On that day, I received 4 other packages from various companies, all my packages were on my porch with the exception of my Lancome package. I was home and went out to my porch right away. Needless to say, Lancome's customer service rep was terrible. They do not refund or send out new items if UPS states they delivered. This is the most absurd policy I have ever heard of. I have the tracking information from UPS. Does Lancome, really think UPS is going to tell them we lied to you and the customer, we didn't really deliver the package (That is against the law). Lancome makes a lot money everyday and they don't protect or respect their customers, that is the definition of greed! Please, do not order off of their website unless you want to donate your money to a wealthy company.

Not professional at all. I booked a consultant with Lancome Canada through an website called Eventbrite. The day of the consultation come, and I had to wait for their National Makeup Artist to show up, which she never did. I contacted her and the feedback was :I saw that you didnt have a Canadian number that's why I didn't call you. 1. First of all she has to inform me in advance, if something was wrong with my booking and not letting me wait for her, and the worst of all I didn't receive any apologize. 2. This wasn't specify on the event ticket 3. A WhatsApp number never shows where do you leave. Since when do you need a Canadian phone number, to be called on WhatsApp within Canada? If I was planning to be their customers..after this experience NEVER AGAIN. They have to train their stuff of how to be and behave professional.

I completely agree that their customer service and return policy is crap. You need to pay for your own return when they made an error on the order. The customer service reps are not helpful.

I don’t understand how Lancôme can run a scam shop like this. It’s like it’s managed out of someone’s garage. How are they not humiliated? Antagonist to Non existent customer service, my order status became one of the 7 wonders of the world-after 25 days I finally got it only to see that what I got expires next month. No responses to my emails. They must’ve been trying to save money and contracted out their online business to the DMV or something. Complete crap. How have they not been condemned? Never again.

Their online order practices and customer service may well qualify as THE WORST IN THE WORLD. Two years ago, I made a very large order in order to qualify for a free travel gift, which they never sent me. 3 contacts to customer service, not even graced with an answer. two years later, I finally get over it enough to try again, screwed again! "Your order for xxx has been cancelled as out of stock". That product was the sole reason why I decided to give them another try, and according to their website now, it is in stock. (order arrived early this week). FILL MY ORDER AT THE SALE PRICE!. They also did not send their "free gift" because without that product, my order total no longer qualifies. I will never, ever order from them again nor use their products.