LancomeReviews of lancome.com

So, you get excited about their black Friday discount, and you go ahead and do your Christmas gift shopping from them and now whenever you check where is my package you get the same answer shipping delayed with no estimate on when you can get it, contact customer service and the only answer you get it is out of our hands, well all other vendors have delivered. Now you have to go and buy another set of gifts cause who knows when you will get your order

Die größte Frechheit! Wollte einen Artikel auch stornieren bevor er versendet wurde. Mail hingeschrieben und keine Antwort erhalten. Artikel wurde natürlich versendet. Nun will ich Ihn aber zurück schicken, kann ich aber nicht, da ich keine Rechnung habe (die Rückseite soll ausgefüllt werden und kein Rücksendeschein vorhanden ist) und es gibt 3 Kontaktwege: 1. Chat über facebook -> wird ignoriert. 2. Chat über whatsapp -> wird ignoriert 3. über Telefon: hierüber sind alle 24/7 im Gespräch und man wird auf die webseite verwiesen. Bereits 3 Emails geschrieben. Alle ignoriert. Es wird darauf hingewiesen, dass die Rückgabe innerhalb von 14 Tagen geschehen muss, ansonsten wird die Rückgabe abgelehnt... Das ist auch eine Möglichkeit Rückgaben nicht zu akzeptieren. Ich muss mich echt zurück halten um nicht noch deutlicher über den Laden abzuledern. Zu Weihnachten wünsche ich mir, dass alle Leute bei dem Laden den Kauf einstellen und dass die unter gehen!

I wish I could give 0 star. Avoid ordering from Lancome Official website at all cost. Their customer service is THE WORST. I ordered a bunch of items from Black Friday and Cyber Day sales. A part of the order was 3 of the same item. They only sent one. So I called the customer service and the rep I spoke with told me the missing two items will be shipped to me later. I asked for a confirmation email for it, and she said since it’s from the existing order the tracking number will be sent to me when they are shipped later. A week passed by, no email, no tracking number, nothing! Also Lancome Official website does not do price match of their own sales. One of their item was 30% off during Black Friday sale and I ordered 3 of those, but then later during Cyber Day sale they were 50% off. So I placed a new order for 50% off sale, and later returned all 3 of items I got from 30% off sale. Today, I received a return confirmation email and it said only one item was returned and refunded. What happened to the other two? Knowing how shady they are, I took pictures of my return form and return items in the box at the post office before sending them back. I’m glad I did. Now I need to go through the nightmare of their customer service again. Sigh.. Whoever working for Lancome in their fulfillment center and return center need to be re-educated and re-trained. How can this happen so frequently? Also, don’t bother using Lancome Chat Service. They don’t know anything, take forever to type and reply, don’t answer your questions, and just waste your time. I think they are talking to multiple customers at a time and don’t pay attention to what each customer says. They keep asking same questions, don’t understand your questions, and never get things done. So useless! Lancome needs to improve so much with their customer service department. Their system needs to change. Horrible, horrible, horrible!! Worst online shopping experience ever!!

PLEASE BE AWARE!! This company helped themselves to 2 payments out my account on 2 different days for 1 products they won’t answer my emails, this has been going on since the 15/11/21 I’ve emailed them ever second day as according to their customer service note it will take 24 hours to hear back I’ve sent screen shots of my account to show 1 order and screen shots of them taking 2 payments on the 15th then again on the 19th, don’t buy from them you can get better products else where!

Awful experience - no answer to emails. No update on refunds

I think that the site is fake and it is impossible for a company with this name to have this situation, but the important question is how can I file a complaint collectively against this company that drained our money without paying attention or responding or even getting the product???

I placed the order on the 1st of November and after 3 weeks I haven’t heard anything back. The payment has been taken though. I sent an email/ complaint asking what has caused the delay. The lady called Radhika kindly replied that my order is out of stock and the payment they took from me is on ‘authorisation hold’ - an amount of money which is held by the card company, which guarantees that the funds will be available once the order billed. She also said ‘that authorisation hold’ will drop off within maximum of 5 days for this unsuccessful order. It’s been 2 weeks since then. Guess what - I haven’t received anything. I tried to send them emails again and nobody from customer service bother to reply. Very shame! I am very happy with Lancôme products, but customer service is rubbish.

Ordered on 13/11/21, delivery states 3-5 working days, over 2 weeks later nothing. Sent two emails - no response. Rang twice today, cut off after 41 minutes first time, second time answered after 45 minutes. Not professional at all, no greeting, I had to actually ask if it was Lancome! Put on hold again and told they would investigate? This is despite DPD tracking reference showing they are still awaiting parcel from Lancome. Shocking customer service and really worrying to see more poor reviews on this company. Please don’t waste your money, will never buy again.