LancomeReviews of lancome.com

Ordered product for my Wife and 2 months later it still hasnt arrived. I have mailed and Phoned them multiple time with no satisfactory response. Worst company I have ever had to deal with. truly shocking customer service and total disregard for consumers. I would not recommend any dealings with Lancome or its parent company

Oh, I'm so relieved to see these complaints and realise that I'm not the only person who's had terrible problems with Lancome! I ordered my products on 29th November and to this day they have not arrived! Last week I spoke to someone who I can only think had been dragged off the street to answer the phone and I then sent a complaint that has still not been responded to. The 'customer service' person said that someone would be in touch in two days. Nothing. I am £62 down and from the reviews on here, I wonder if I'll ever see my money back! I feel so sad. When I was growing up, Lancome was really premium and luxurious. What happened!!!

If I could give no stars, I would. One of the worst customer service from a company I have ever experienced. I ordered two items from Lancome and one item turned up. With no explanation of what was happening with the other item, I waited some more. It never arrived. I sent 3 emails and received no reply (apparently they get back to you within 24 hours, very funny)!! I finally received an email asking if I wanted a refund or the item re-sending, I asked for the item. Again, no reply. So I called them, and it was only then that I was informed the item was out of stock in the warehouse and they would refund. I have since emailed again asking when the money will be refunded, surprisingly no reply. I am still waiting for my money. Please think twice about ordering from this appalling web site. Great products, a real shame about their disgraceful customer service.

This has got to be the worst company in the Uk. Do not buy from them. My wife ordered a gift set and waited more than 2weeks for delivery. My wife called today - they said it's out of stock. However they are still selling the same product on their website. Their customer service is absolutely shocking. They are very rude and unfriendly and never say SORRY.

I have been a loyal customer for 15 years. Now, when I try to buy a foundation that I I have always used, they say it’s out of stock, they don’t know when it’s going to come in. What bothers me most of all is they’re so indifferent and don’t seem to have the customer service they used to have. I tried to write this review online on the company site and I received A message saying that they’re not gonna post it review because it doesn’t meet their standards. So, the truth doesn’t meet their standards? What used to be a phenomenal company has really dropped the ball. Shame on you!

Terrible customer service - Lancôme UK I had ordered 2 perfume bottles, but received only 1. After calling their customer service, I got an email from them on 1 Dec 2021 confirming that the product was out of stock and I would get a refund in 5 working days. Until now I still haven’t got my refund. I have been chasing for 1 month by calls, emails but have not got any word. What a terrible customer service 😡!

Order some cleanser for my wife on 27/11/2021 by 18/12/221 still no sign of goods . Wrote to them received a reply saying order not successful and the debit to my account was a holding charge. which is a complete untruth as holding charges do not appear on statements. Still waiting for a refund. Force to implement complaint and disputed transaction procedures in the hope of getting my money back. Never again will I order anything from them. their customer service is the worst that I have ever encountered. Sheer arrogance ignorance and incompetence.

I have not received my refund after a month. My order from 26.11. I am waiting for 2 weeks no deleivey. I tried to call/ mail, no body reply. So disappointed. Until now 1 month 24/12, no refund and no reply as well. How is your bad service!!!!!