LancomeReviews of lancome.com

AVOID. I did order online but never received. I didn't get any update that they not going to send me because is out of stock. I just know about that then i ring them a few times because on first call I heard that my order is with delivery company and I should hear from them soon than after few days I ring them again because never received any updates so that second time lady said that is out of stock and I will not going to receive it so she said that they will issue a REFUND.but was really strange because one time was already with delivery company and after few days my order disappeared and become out of stock. But again nothing happened and didn't received any refund. So good that I did pay though PayPal so I open dispute and finally get my money back. But without my calls than would never happened. Avoid.

I have now been waiting 100 days for my refund. Emails are ignored. As with many others, I thought better of Lancome. If you are thinking of placing an order with Lancone, DONT!!!

Placed an order on Jan 12 2022, and I still don’t have it. On feb 1st I check with customer service online on their chat and they reply saying it did not ship because they needed a “ billing address verification”. Great i asked because I would never had known they were waiting for that ! After verification I was assured that my order would ship that week. Feb 12 I still have nothing so go back to the chat and ask where my order is - this time they don’t know why it did not ship, and also oh I cannot cancel it either . It’s pretty amazing ! No shipping date and I cannot cancel either. This is a chargeback to my CC tomorrow. What a scam.

Ich kann leider auch nichts positives mitteilen. Keine Antwort auf Nachfrage, wann der Betrag der Retoure gutgeschrieben wird. Muss wohl über Paypal den Fall klären. Hatte mich vorher aber auch schon gewundert, dass es keinerlei Proben gab und die Sendung recht lieblos verpackt war.

Do not buy from this site….the customer service is dreadful and they do not send your order out for 3 months. No responses whatsoever on follow ups…then when you eventually get a hold of the, they have the audacity to blame technical issues. No apology. Eventually when they sent out my product…it was the wrong item and it did not include the alleged gift I was supposed to receive. The global Lancôme brand should be deeply embarrassed by the management of their Australian website.

Can I give 0 star or even negative star? I received an expired foundation! It labeled ‘EXP 12/21’! Serious? How could this happen Lancome? I wonder if their other products I bought are expired too? I’ve been a loyal customer for more than 10 years, and even I started to use La Mer about 3 years ago, I still continue with some Lancome products, but now I don’t see the necessity, bye

Can I give ZERO STARS? Received an email offering 40% off any product - The code didn't work. Additionally, there was an offer for FREE 6-Piece Gift with $39.00 purchase. That didn't work either. Contacted Customer Service, 3 phone calls to get a decent connection. The Rep couldn't figure it out, after 20 minutes of trying, put me on hold to email her supervisor. Line was disconnected. Tried calling back another Customer Service person. She put me on hold and once again, disconnected. Signed up for offer of 20% off if I provided my email; gave them the email but no 20% off. Love the products, too challenging to do business with Lancome. After 25 years of loyalty, I'll now be going elsewhere.

I was a Lancome customer for well over 30 years and was part of their Elite rewards program. Over the pandemic, I worked from home so didn't order as much. When I recently wanted to make a purchase and also use points, I found I had none. I called and wrote Lancome about this, since other companies (airlines, hotels, etc.) extended their rewards program in consideration of the pandemic (I never knew before Lancome points expire). Lancome refused to reinstate my points during a phone conversation and Lancome has not responded to a couple emails to discuss. This is NOT good business practice as they clearly do not care about their loyal customers. I have deleted their app and will never, ever buy Lancome again.