LancomeReviews of lancome.com

Ich habe Makeup in der Farbe 010 bestellt und 01 bekommen, leider total beige. Jetzt will man es nicht zurücknehmen, weil die Verpackung fehlt. Das ist total lächerlich. Die Farbe wird online falsch bezeichnet verkauft. Einfach arglistig. Auf der Auftragsbestätigung steht eindeutig 010. Ich dachte, man wäre vielleicht froh darüber, dass ich diesen Fehler online entdeckt habe. Der Kundenservice lässt sich wochenlang für jeden Antwort Zeit und schiebt die Schuld auf mich. Schnell und nett ist man nur bei Beratung vor Bezahlung. Sehr lächerlich. Ich benutze seit 15 Jahren Lancome, bin jetzt aber umgestiegen.

Poor website and customer service experience!!!!! Will not bother to try ordering items from them again, it was a waste of time. I've never ordered their products from their website before so I wanted to try it out especially since there's a promotion going on and I could use the welcome promo code. It was unfair to see that the gift items have been added to the cart but removed later on in the process of checking out! Tried having the order cancelled or getting the gifts added back in and apparently neither option could be possible. And sadly, I'll have to pay for the cost to ship this order back to Lancome. What a terrible site and customer service.

Missed a promotion code for a gift and straight after placing order contacted them to cancel order - they lied and said they couldn't. Their website was crashing and the gift code kept disappearing. When is did work it had removed the gift code and processed my order. In their own terms and conditions it states you can cancel within so many days. They refused to canel my order! They told me to refuse the parcel instead - could not do this as I was not in when it was delivered and driver left on doorstep. Contacted and asked about the free gift (literally some miniatures that I would find useful for a weekend away) and was told NO. No, not even as a good will gesture. Been loyal to them for years but they do not repay this. Trying to negotiate with them is pointless. They do not want to know - they do not deserve any loyalty. Sorry Lancome but Clarins will not get my business.

I ordered a 30ml bottle of ADVANCED GÉNIFIQUE SERUM CHINESE NEW YEAR 2022 LIMITED EDITION DESIGN FACE SERUM from the website on 29/03/2022. I along with hundreds of others have either had orders cancelled, or 7ml of the product sent instead of the 30ml. My order has been cancelled completely after questioning what was happening with it as I saw others were being sent the wrong ml out. They have tried to palm me off with paltry 20% off voucher instead. Rather insulting, and is an absolute waste as I will never order anything else from the company again.

I ordered a discounted bundle with my first purchase 20% off and delivery company said they tried to deliver it, and which they didn't. I was UNABLE TO TRACK with their tracking number what so ever. Now I call and the customer service say the package is LOST AND parcel been returned back to lancome .I called them and ask if I could reorder the with the same discounted price, since I never receive the package. BUT they could not honor the discount to me, and I have to wait another 10 business day for the package to returned back to LANCOME and maybe another 5 business day for refund. Do not purchase anything from LANCOME website, their customer service is like a complete JOKE . Very very poor service, I would give their a negative if I can. Rather purchase from nordstrom or macy even for a higher price.

I ordered perfume BOGOF and delivery company said they tried to deliver it. Now parcel been returned back to lancome .I called them told them I had not received my parcel, could they send it back out they said no ,they could not honor the BOGOF again!! So even though items were paid for they would not help out in any way . Do not use lancome to purchase anything. Very very poor service.

If I could I would give 0 stars or even a minus. These cowboys do NOT honour their promotions. I ordered several times from them and it was either out of stock or lost by the courier (same reason as everyone else taking time to leave them a feedback here), The person I have exchanged emails with from customer service was so rude and unprofessional. I can’t believe I was talking to Lancome representative. I would never ever shop from lancome.co.uk I would take this further, I will get in touch with Lancome head office in Paris or wherever, people like this, treating customers paying hundreds of pounds shouldn’t be allowed to trade.

UPDATE! I placed an order in nov 2021, half of which was missing after emailing several times I was told items were out of stock and I should expect a refund. Another few emails and was I was told refund is being processed and should have it within 5 working days. A month later and still no refund…as I had paid through PayPal I had to open a dispute which took another month. Finally after over a total of 3 months I was given my refund through PayPal. I know lancome is a good company in terms of their products but as for their customer service and delivery experience this was appalling, for anyone buying online I’d suggest paying through PayPal just so you are protected if anything goes wrong because lancome won’t be any use.