LancomeReviews of lancome.com

Please do not buy direct from Lancôme. Look at all the other reviews. I bought perfume on 27 November showing as in stock. Paid via PayPal. Then received an email saying item out of stock. I looked at their site and item was still showing as in stock and available to buy! Called customer services and was informed that it must have just been out of stock for a few hours when I bought the item. Told it will take 30 days to receive refund. Awful. Can by the item elsewhere as stock everywhere I have checked, but Lancôme themselves cannot provide their own perfume and now have my money so I can’t go anywhere now until after Christmas.

Horrible service. For the third time, I wanted to it give a chance and shop online on Black Friday 2022. It was a good sale and I ordered 6 items which were offered a 2 days shipping. A week passed and I received an email to review the items that I never received. I tried to track the shipment through the link and it didn't work so today I called customer service. She said that the package is lost and the carrier created a lost label. It is weird that they don't even send us the tracking number to check ourselves. This was the 3rd time that they messed up my order and I don't think the carrier is the only issue for this company. They make lots of mistakes and doesn't worth the headache.

Ordered a lipstick and it arrived with cracked casing. Was offered a full refund if I sent the product back, but when I tried to order the same lipstick again I was asked to pay an extra £7.13. So faulty goods arrived, and I was asked to pay an extra £7.13 to receive the same product. To compound the issue, I recently became a new Lancome on line customer -- they sent me a 15% discount for my first order, but the on line order form will not accept it Customer service tells me that they understand how I feel - I think not!

Bestellung wurde ohne Proben geliefert und ohne Geschenk aus Gewinnspiel. Rücksendung nicht möglich- kein Rücksendeetikett, keine Antwort auf mehrere Emails und die angegebene Telefonnummer ist ungültig!!!! NIE WIEDER bestell ich dort etwas!!!! Und nebenbei: der bestellte Adventskalender war beschädigt und einige Häuschen schon aufgerissen!

Katastrophaler und frecher Kundenservice der seine Versprechen nicht hält. Und das von so einer renommierten Marke.... Warte noch heute auf Ersatzlieferung nach fast 2 Jahren, heute würde mir mitgeteilt dass nie solche Rückmeldungen gemacht wurden und somit der Fall erledigt ist da kein Ersatzprodukt vorhandenen sei, dies trotz angehängtem Mailverkehr. Euer Ernst? Verarschen kann ich mich auch selber.....

I have been purchasing from Lancôme online over the past year. I’ve recently converted to using Lancôme products but been extremely disappointed by the poor customer service. I’ve made a purchase on the 24 October after hearing all the wonderful reviews of the Beauty Box. Lancôme delivered the wrong items to me on the 28 October. They have not sent me the Beauty Box which I’ve ordered. I called up to customer service and they have requested I send a photo of the wrong items which I did promptly after the call. I’ve not heard back from them and neither did they say anything about prioritising the delivery of my purchased items. I called up again today to follow up, and was told I have to wait 3-5 business days and that too depends on Australia Post. I explained that this is a gift to a friend, and I’m very embarrassed that this has been delayed. I don’t feel valued as a customer. Lancôme has made a mistake in the delivery, but the response I’m getting back from the team is not helpful. Is this just bad luck for the customer and Lancôme is not taking any responsibility and action to make this a better experience for the customer? I cannot believe for such a reputable brand, this is the level of customer service you’re aiming for.

DONT BUY FROM LANCOME. READ THE REVIEWS! Yesterday, I tried to order two items from Lancome online. My password was not accepted and I renewed it. Once again, the password was not accepted. After several attempts to order the products, I could not complete the order, so I immediately cancelled. However, I have been informed that the order, £120 cannot be cancelled and it would be 30 days to get a refund. CAN THIS BE POSSIBLE. WHAT ARE MY RIGHTS.. ITS IMPOSSIBLE TO CONTACT THEM BY PHONE.. PLEASE HELP,

My husband bought me a lovely travel perfume gift set after working away. I tried this first bottle on a night out and slipped into my handbag. Next thing i can smell is the perfume and the top is not a secure fit. The perfume has leaked all over my bag and is now empty. I reported the fault the Lancome and the response is "Thank you for getting in touch with Lancôme. We appreciate your interest and care enough to bring this to our notice. We are so sorry to hear as described of the incident with your travel-sized bottle. We have not recorded similar occurrence happening recently but will certainly review this but we welcome all feedback to help evaluate our customer experience reactions. This will be forwarded to the relevant department to aid improving our customer experience fulfilment and product designs going forward. Please accept our apologies. Thanks for reaching out to us. I think as the bottle is faulty a better outcome could have been reached. Even if they replaced the bottle which has leaked.