LancomeReviews of lancome.com

Didn't ship gifts added to carts when checkout, said they're not in cart. When you order the same item they're still in cart. Then customer service rep said they don't see it in my cart

Order not received: I placed an order online on 11-28-2022 which was canceled for no apparent reason. I had money in the bank and card was verified online with Applepay. When emailing and calling no one could tell me the specific reason that it was canceled but offered 3 various possibilities. My order was during a special offer/sale and now, customer service advised they cannot give me the same pricing on my order. They offered to draft the full amount from my bank account and then reimburse me the difference… This is highly unacceptable!!! Marisol in customer service truly went above and beyond to try to make this right but cannot process it at the same pricing upfront. I would expect a better response from a company such as Lancôme. I have become a “former customer” as I am totally disappointed and will not place this order or use any Lancôme products in the future.

Ordered a huge order prior to Thanksgiving to get things in time for holiday. Company never shipped. After 2 call/chat no resolution from customer service. They tried to blame UPS when UPS never got a package. No option for them to escalate or get the order out even if late just nothing. No one will help you just take your money. Now fighting for refund as they simply don't care. Will go to other stores to buy the product. Simply unacceptable.

You guys have such lousy online service and phone service. I tried to place an order but it kept saying order could not be placed due to system issues. I called and such a waste of my time talking to the sales representative telling him my info BUT ended up he said he couldn’t place an order for me over the phone but could only guide me through. What kind of services for such a big company like you guys. Ashamed!!!

I ordered 2 items directly from Lancome and they applied as if they had been used, very little product. The mascara had to be reapplied to get any effect and the liner was faint! I emailed asking either for a refund, or replacement. To my utter shock, they wanted photos!!! I asked how this would help as this was an application issue... and as I have bought the same items in the past, I knew these were not up to standard. The agent then stated, "it won't show much"....but kept on repeating about the dim policy about photos!!! Why? Don't you believe your customers? The ones that pay for your faulty items? The agent also kept on pausing during sentences to write things down, and only told me this when I asked why she kept being silent!! Absolutely appalling!!!!! Refund the money!!! I will never buy Lancome again!!

Bought some perfume for my wife for Christmas which had an offer/choice of 2 x 4 part gifts worth £65. When the perfume arrived, there was no free gift enclosed. I contacted Lancôme and they said supplies were limited, they couldn’t see the free gift on my order (which I did put on), and I could return the perfume and they would offer a 15% discount if I reordered. I emailed them back and asked them to send the gift as a good will gesture as this was not my fault, and they just repeated the 15% off if I ordered again. Absolutely dreadful customer service and I would not recommend them to anyone.

Very very poor customer service. Bought a perfume as a gift in black Friday sale. Bought from Lancome direct to ensure a product satisfaction. When it arrived, the perfume box was completely torn open, the plastic covering open, the perfume bottle falling out. Its not fit to be given as a gift. Took 2 contact forms & a phonecall to get a response to say they'd look into it. Contacted me 13th Dec to advise me to send it back to UK and then they'd replace it. That's not going to happen in time for Christmas. Now I've no viable gift & can't wear this perfume as its my MILs scent! Such poor turn around time, tardy service, unsatisfactory resolution of issue. I will never buy from this site again.

Wie bereits von früheren unzufriedenen Kunden erwähnt, ist der Support der schlechteste, den ich je erlebt habe. Das Treuerprogramm ist eine Katastrophe. Ab dem 18. Nov wartete ich auf eine Antwort, warum die Rechnungen, die ich von meinem Konto im Online-Shop ausgedruckt und an das Prämienprogramm angehängt habe, immer abgelehnt werden. Zwei Wochen gewartet, dann gaben sie mir eine Telefonnummer, die nicht erreichbar war. Nachdem ich weitere zwei Wochen auf Feedback gewartet hatte, schrieb ich ihnen gestern, mein Konto und meine persönlichen Daten zu löschen. Wie überrascht war ich, als ich heute eine Antwort mit der Erklärung erhielt, dass die aus ihrem offiziellen Webshop gedruckten Rechnungen keine Rechnungen, sondern Lieferscheine sind. Ich werde niemals bei ihnen bestellen oder ihre Produkte kaufen. Die gleiche Erfahrung habe ich auch mit dem Anventskalender gemacht. Viele Kisten waren nicht versiegelt.