LancomeReviews of lancome.com

Nie wieder! Habe Gesichtscreme für über 120€ bestellt, sofort stark allergisch reagiert, habe alles Anfang Dezember 2023 zurück geschickt. Habe sogar einen ewig langen Allergiefragebogen beantwortet - seitdem werde ich nur hingehalten, hänge in Warteschleifen, Mitarbeitende sprechen kaum Deutsch, behaupten, sie hören mich am Telefon auf einmal nicht, behaupten, das Computerprogramm funktioniere plötzlich nicht, E-Mails bleiben unbeantwortet... Und noch immer keine Rückerstattung!!! Niemand kann mir sagen, wie die Prozesse sind, wo die retournierte Ware ist. Mein Geld sehe ich sicher nie wieder. Furchtbar!

I wanted to share my impressions of the Lancôme perfume. This fragrance has become a perfect middle ground for me, balancing between lightness and richness. The Lancôme scent leaves a pleasant impression of freshness and delicacy. It's not too intense, yet not too light, making it an excellent choice for everyday wear. The fragrance is like a gentle breeze that softly surrounds you, creating a sense of comfort and coziness. Regarding longevity, Lancôme perfumes linger on the skin for a decent amount of time, emphasizing your individuality. This allows you to stay fresh and well-groomed throughout the day. The fragrance is versatile and suitable for various occasions, from everyday activities to evening events. It subtly enhances your style, adding refinement and elegance.

1 bestellt und nie wieder !!! Ich wollte meiner Freundin ein Geschenk machen und bereits vor 2 Wochen schon einen Adventskalender bestellt gehabt heute kam die Nachricht das mein Paket zum Absender zurück geschickt wird weil lancome einen Daten Fehler gemacht hatte und meine Adresse falsch übermittelt der erste Advent ist übermorgen der Kalender ist auf dem Rückweg die Erstattung folgt erst in paar Tagen bis 1 Woche und ich stehe mit leeren Händen da wenn ich bei der Hotline anrufe wird mein Paket im System nichtmal gefunden. Reiner Saft laden und mir meinen Advent echt zur kathastroohe gemacht nie wieder bei euch und empfehlen werde ich euch auch nicht danke fürs Advent verkacken.

Have been purchasing directly from their website over 2 yrs and in gold tier, never had the need to reach their CS. However, this Black Friday period made me realize how bad it is! I had the same issue regarding the rewards points with some other users here, and for my case it's even worse as they just left the enquiry there. Well, they did reply for my original question, after 2 working days, just to ask me to screenshot the screen showing the points deducted. I'm pretty sure they had the records on their system. So stupid. Trust me, it'd be much better if you just buy from myer/david jones, since they also offer point system but that is much clearer and the conditions are fairer for us consumers. If you know a staff from those department stores, definitely it's a better deal. Or like me, you can go to mecca to find some other products there and say goodbye to this brand.

Worst customer experience ever! I was trying to redeem my reward points but somehow was only allowed to select two items even though I had a lot more points left. Chatted with one rep online, she first said items were out of stock without even asking what items I was trying to redeem. I was sure they were not out of stock since if I could select any two. Then she said there was a limit of two. I never saw that anywhere on their website. Then she said the policy was being updated and told me just place your order. I contacted another rep, she asked what I was trying to redeem. And after I told her that I could only select two, she said that was the limit. From my previous experience, I just knew that I could not trust what they told me. So I tried refreshing my page a few times, and it turned out I could select more than two items! It was obviously a hiccup with their website. Their reps just made up stories to bs their customer!

La empresa de transporte no tiene tu teléfono así que si el transportista llega y no estás en casa o no encuentra la empresa, adiós pedido.... No te llaman, no lo vuelven a intentar ni nada, después de 3 semanas de esperar el pedido, consigo hablar con ellos y me cuelgan el teléfono y no me vuelven a contestar. Al final estoy a la espera de que me devuelvan el importe. NO COMPRËIS AQUÏ

1. They actively offered me a code which was said to be valid for 3 months and it turned out to be expired within a week. 2. The BLACKFRIDAY deal was literally a SCAM!! Careful guys, they won’t give you the extra exclusive item and there is no need to contact them because they will ask you to bear the loss like how they instruct you to cancel/amend order. All risks are on you. 3. Agents of customer service will make up excuses to try to make you take responsibility and use some hidden terms and conditions to make it as hard as possible for you to argue.

Don’t trust their website horrible !!! They have no updates on my order it’s processing. When I asked them to cancel it since it hasn’t arrived on time and has been delayed. They said they won’t cancel order and you can return it. Are you kidding me? The product has not been shipped yet why can’t I cancel it???? If you can cancel it then ship it please 🙏