LancomeReviews of lancome.com

I ordered idol perfume from this company and returned it immediately the next day. The formula has changed or something is very wrong with what they sent me! Lancôme got my return on March 19 but I have not received a refund even though I sent back everything including 2 gifts for purchase (never opened) says 7 business days for refund but it’s been 15 days. I called customer service and they said even though it is not acceptable I have to pay for shipping both ways and my return is stuck in processing so if I don’t receive my money back they will have to process it manually? The customer service rep was nice but if they aren’t returning my money in the time frame stated by the company then nice means nothing! There is some sort of scam going on here and I do not trust this company as the perfume I’ve worn for years was counterfeit

Used the e shade finder online to find my new foundation colour after all the rebranding and ordered the shade recommended from John Lewis (335) it was way too dark and unusable but obviously I had to open it to find that out. Went into boots and they matched my colour to 235. Contacted customer service to ask for a refund on the unusable one but apparently they don't refund opened products. Don't use the e shade finder it's useless and lancome aren't bothered if they recommend the wrong shade. Expected more from a premium brand so now on the lookout for a different foundation

Just received the 2 items I ordered. One is correct the other is missing. A wrong item has been sent, a totally different colour and name. 2 free samples supposedly but one is missing and the other cardboard sleeve is there, but there no perfume sample inside! Ring to tell them to find I have to email to tell them the same thing AND give my ID!! AND wait for a refund, they won't just send the missing item. Appalling customer service. The bloke I spoke to sounded like I'd woken him from a nap. I'm going on holiday and wanted the item to take with me. #uselesslancome

Contacted them to correct the address. They sent my package to a wrong address. I tried to fix THEIR mistake, not mine. But they refused to contact DHL to adjust it. In their every single word, they tried to blame me (while they are the only one providing the wrong address to the courier). They are just blaming customers for their own mistakes! They are a huge international company but their policy is just too bad. I really don't know what they need CS department for. Shame to L'Oreal!

After more than 30 years of purchasing exclusively Lancome skin care and make up at the counters of Nordstrom‘s and Bloomingdale’s! in November 2023,I thought,I would give their online site a try!! My goodness, hindsight is 2020,but if I were to consider everything from the moment, I ordered my Christmas box and the new tint concealer. I would have blew up my phone before, I would’ve ordered from them,when I tell you that the online site is an absolute positive sham believe me!!they took my money within seconds, and then waited at least two weeks before they ship my purchase and then when they did, the concealer was opened, and out of nowhere, the product that were new, as well as the ones I already been using as a regiment. All of a sudden my face became broke out like a teenager and I couldn’t identify the source because there were too many sources frankly, and then in addition to that I know now that the perfume is totally fake. I don’t as soon as you put it on like you can smell the bottle and it’s so fragrant you put it on your body and it disappears immediately. There’s no residual smell ever so these are things that I’m telling you that I learned after everything was said and done so I phoned to inquire about my face breaking out and they told me that I needed to go through their process as well as I had to be interviewed by another department and then when I finally was interviewed, they said OK we must have an allergic reaction so we’re gonna give you a full refund, don’t use the products. Don’t ship them back and from there they have jerked me around big time never got the refund. They use this preposterous reason that I didn’t get my refund was because I didn’t unlock my card to receive a refund and because I didn’t unlock it, they only do that once, and therefore, they have three years of protection from ever trying to attempt to give you a refund there thereafter, which is fraud as far as I’m concerned, I mean I had been given the runaround so many times by so many people that I finally just gave up. I didn’t even care anymore at that point because when you’re dealing online you have absolutely no leverage that’s why I’m telling you now. Do not order anything online. Let alone Lancome Lancome is not not a French skincare company anymore. It is L’Oreal and what they have done is they have cheapened and deluded and put God knows what in the ingredients And, passing it off as they old superb products I used it forever and I always got the best results so that’s why I know for a fact that they have tampered with the Lancôme line when they bought the skincare line!! if I were a betting person I would tell you right now that that online operation consist of about 15 people in a probably in an apartment probably not even in a business setting with phones and a lot of coaching on how to confuse the consumer, and wear them down to where they just give up eventually because you you have no recourse and they know the attorney general isn’t going to investigate their little puny operation their illegal operation so anyone out there that wants to save a trip to the counter of one of the exclusive department stores to purchase. Their products don’t do it it’s a big nasty gross disgusting scam.

Nie wieder. Paypal eingeschaltet. Die haben mein Produkt und! mein Geld nicht zurück überwiesen. Alles in allem sehr negativ. Fühle mich hintergangen und betrogen. Unendliche Mails das die es bearbeiten und zurück überweisen wenn ich von PayPal zurück trete. PP riet ab. Trotz Beweise, das sie mein Rücksendung erhalten haben,kein ein lenken. Wieder eine Mail das ich beweisen soll das meine Rücksendung ankam dabei war das längst erledigt. Da habe ich das nicht erwartet. Pfui!

Ich wollte über die angeblich seriöse Seite bestellen, allerdings bricht der Bestellvorgang ständig ab, da keine Zahlmöglichkeit funktioniert (weder Kredikkarte, Klarna noch Paypal auf drei unterschiedlichen Endgeräten). Die Dame am Telefon half mir damit, ich solle Fotos machen und diese an das Unternehmen weiterleiten. Ist das meine Aufgabe als Kunde, dem Unternehmen zu zeigen und zu "beweisen", dass seine Homepage nicht geht???!!! Zudem ist die angezeigte Telefonummer nicht erreichbar, sie ist schlichtweg nicht vergeben. Was für ein Saftladen!!!

Ich hätte die Bewertungen auf Trustpilot definitv vorher lesen sollen. Allerdings dachte ich, einer so renommierten Marke könne man vertrauen. Leider totaler Quatsch. Sicherlich wiederhole ich hier einige Dinge der bereits angegebenen Bewertungen, aber ich kann es auch nicht für mich behalten. Ich habe schon mehrfach Lancôme Produkte bestellt, allerdings nie bei Lancôme direkt, da sie woanders wesentlich günstiger zu bekommen sind. Diesmal bin ich auf ein 3 für 2 Angebot reingefallen und habe direkt bei Lancôme bestellt. Bestellt habe ich 2 Cremes und ein Serum. Die Pumpe des Serums war defekt, was ich telefonisch reklamiert haben. Sehr nette mit starkem Akzent sprechende Dame am Telefon. Mir wurde ein Rabatt für eine Neubestellung zugesichert, den ich nie erhalten habe. Zweiter Versuch : Wieder eine nette Dame am Telefon, die mir ein Retourenlabel zugeschickt hat. Eine Rückerstattung der Kosten wurde mir zugesichert. Zuerst sollte ich noch ein Video schicken, welches den Defekt zeigt. Dieses konnte dann angeblich nicht geöffnet werden. Ich habe das Produkt zurückgeschickt und es ist nichts passiert. Also Dritter Versuch: bei einem weiteren Telefonat wurde mir die sofortige Rückerstattung zugesichert. Einen Tag später kam dann eine Mail mit der Aussage, es sei ja eine 3 für 2 Bestellung gewesen und dann sei das defekte Produkt eben das Kostenlose. Ist das rechtens???? Kann ich mir nicht vorstellen. Ich bin dermaßen enttäuscht und aufgebracht, dass ich weitere Schritte einleiten werde und selbstverständlich auch nie, nie wieder nicht nur dort etwas bestellen werde, sondern komplett auf Produkte dieser absolut unseriösen Marke verzichten werde. So ein Geschäftsgebaren ist für mich nicht nachvollziehbar, extrem unprofessionell und ich kann nur jedem abraten auf dubiose Angebote reinzufallen. Falls jemand dies lesen sollte, der unbedingt meint, Produkte dieser Firma benutzen zu müssen, da niemals dort direkt bestellen. Andere online Parfümerien bieten diese mit großen Rabatten an. Ich kann nur sagen, Finger weg. Ja, man kann auf Chinashops schimpfen, aber die Enttäuschung war bei Lancôme definitiv größer.