LancomeReviews of lancome.com

I was having a problem with opening a refillable bottle of perfume. I reached out to customer care and they asked for photos of the product and packaging, proof of purchase, video of the problem and I sent everything they asked for including photos that show the packing where it said it was a refillable product. I then received a response to say that the product was not refillable and the packaging stated it was not refillable. I am extremely disappointed with this as the packaging actually states that the product IS refillable and the customer care team are trying to gaslight me

My Mum was bought a bottle of La Nuit perfume for her 80th. After a week or so the nozzle stopped working and was no longer useable. She reached out to Lancôme who had her sending photos, videos of it not working, the unique number of the bottle, all of which she did. Then refused to help unless she could provide the receipt. Her 88 year old friend who bought it for couldn’t provide the receipt but Lancôme were not interested. Two very upset old ladies and a very uncaring customer services. Their products are very inferior to what they used to be. Will never buy Lancôme again

Eigentlich waren wir Lancôme Fans, aber die neuerliche Verkleinerung der Artikelgrößen hat uns dazu bewogen nun Abstand von dieser Marke zu nehmen. Beispiel: Der neue Squalane Lippenstift. Der hat sage und schreibe nur noch 3g, bei gleichem Preis. Das setzt sich bei anderen Artikeln so fort, insbesondere die Parfums. Irgendwann ist mal Schluss. Wir werden nichts mehr von dieser Marke kaufen. Schade, waren wir vor einiger Zeit doch recht zufrieden, aber diese Beutelschneiderei machen wir nicht mehr mit. Es gibt andere, die qualitativ gleichwertig sind, aber eine faire Kundenpolitik betreiben. Bye Bye Lancôme..

Stop testing on animals!!!! I don’t understand why you are still testing on Animals when people like charlotte tillsbury dont.

Lancome is clearly not the same company or products. But still charging a premium for their makeup. They changed their foundation that cost $65 a bottle, it's now comparable to low quality liquidy versions in drugstore. And their once great eyeliner Le Stylo is garbage now. Last three I purchased in Macys and Amazon kept breaking everytime you'd try to use it until it was empty. They've ripped me off for about $150 and won't even replace or listen. When I contacted their company, the rude representative was unprofessional and could care less. Told me nothing she could do. Not even a replacement to see if they're better, though I'm sure the replacements are the same, changed and terrible

Poor website design and support. Was trying to make a purchase during sale, website doesn’t advise on some items that out if stock, but while transaction processing via PayPal, out of stock items disappear from the order without notification, end up paying for shipping on a previously free shipping order. Wasted personal time on calls to cancel. Not a fan.

Der Service ist extrem schlecht. Ich habe ein falsches Produkt erhalten, das gemeldet und bekam nie eine vernünftige Antwort. Die Rücksendung wurde nach 1,5 Monate immer noch nicht erfasst. Finger weg von dieser Seite!!!

Why would you change the names of the foundation that many of us have worn for years, and your online shade finder is a joke. I have a cool complexion, so why is my makeup orange? The quality of the makeup and applicators has decreased to the point where I can find better quality at the dollar store. Not sure if management has changed, but you guys need to get rid of whoever is making these stupid decisions before your company is ruined. I just spent $300 with your company for the LAST TIME. If I want Dollar Store products, Ill just go there. Estee Lauder here I come. Thanks again for wasting my hard earned money and making me look like a clown. Oh yeah, your cheap concealer applicator cut my face. NEVER AGAIN.