LancomeReviews of lancome.com

Pésimo servicio, compré un producto y llegó un tamaño menor, hice el reclamo y me ignoraron. En otra ocasión traté de hacer una compra y me salió la nota que habían rechazado mi tarjeta, intenté con otra y salió la misma leyenda, sin embargo mis tarjetas (que sí tenían más que suficiente saldo) me enviaron la alerta de compra, nunca recibí la confirmación, no me contestaron las llamadas telefónicas, ni los correo, pésimo, pésimo, pésimo servicio.

Bad customer service ever. My parcel arrived after 1 month, but my foundation was missing. The live chat is not helping much. Not gonna buy anything from the them again

Didn’t ship my order until weeks later after I called customer service. Sent me an incomplete replacement. No compensation. Useless online chat and no response from their email. Wont be ordering from their website again.

Primera y última vez que compro en esta marca, en el buen fin (México) realice compra de 2 sets y de acuerdo al importe total te envíaban obsequios. Mi caja solo llego con lo comprado menos los regalos. Me comunique al centro de atención y solo me indicaron que escribiera un correo redactando la queja, jamas contestaron, volví a marcar y la chica q me contestó me dijo q tuve "mala suerte, ya q justo mi compra ya no alcanzo ningún regalo porque se habían agotado" literal la mande a la fregada y solo se disculpo y me ofreció un cupón de descuento para la próxima compra. En la vida les vuelvo a comprar, que coraje hice y pues ni siquiera me permitieron hacer la devolución, la marca no cumple lo q promete a pesar de toda la publicidad en redes.

Jamás vuelvo a comprar en la página oficial , pedí 2 perfumes de la vie est bella , me enviaron número de orden , el pago fue realizado y ahora resulta que no tengo ninguna orden según ellos, que fue cancelada sin previo aviso 20 días intentando contactarme con ellos es un asco la atención al cliente, realmente creo que perderé mi dinero . Prefiero Macys, o sephora son muy responsables y resuelven.

Horrendous customer service. When I didn’t receive my delivery item, they asked me to contact delivery company. Yet the delivery company said only the seller could contact them if I don’t have my item because it should have been returned to them. So Lancôme refused to refund me even though i didn’t not receive my item after 2 weeks and the delivery company said they no longer have my item. I do not understand why I should be held responsible when the delivery company didn’t deliver.

If I could give 0 stars, I would. The service I received on the Lancome chat was extremely upsetting and stressful. My order on Nov 3 was canceled on their end, and I had to re-order, and reach out to them to chase them for a refund, where if the order wasn't initially canceled, I wouldn't have to go through all of this. If there is a mess up on Lancome's end, they should be the one reach out to me and fixing things. My order on Nov 3 was canceled due to a glitch, then I was asked to order again without mentioning I had to order within a certain period of time. The agent made it sound like it was my fault, however I was promised to get a 40% off the price so that I get honored the same price on my order on Nov 3. I finally talked to someone who refunded me part of the order amount, but it was a wrong amount. I tried to explain to them that the math was wrong, however the agent didn't listen, and just closed my chat. I asked them not to close it, however they still closed it. It happened three times with what seems like the same agent, only said the amount is correct even though I did the math in the chat. My original order was $360, which was $403.20 after tax. The second time I ordered, it was already 25% off original price $600, so I paid $450, after tax $504. The agent said since I already received 25% off, I will get refunded 15% off. That's no problem, but the agent refunded me 15% off the discounted price $450, which is not actually 15%. 15% off $450 is $67.50, $75.60 after tax, and 15% off $600 is $90, $100.80 after tax. 15% off $450 + 25% off $600 is not the same as 15% off $600 + 25% off $600, Each time I go to their chat, I was transferred to the ECOM department, where I would be told I got refunded the right amount even seeing the math I did for them. It feels like they cannot do basic math, and would not listen to their customers, and would just close the chats.

Terrible non existent customer service. I ordered a product more than a week ago. I called customer service, emailed, no response. The live chat on the website also don't help. They are only to sell you or recommend you more products but once you have spent your money on lancome.es they don't care. there is no help or customer service. Still don't have any update on my order and no reply from anyone at lancome / loreal. Not sure I will buy any lancome products again after this and certainly not from lancome.es