Lancaster PuppiesReviews of lancasterpuppies.com

Response from Lancaster PuppiesMar 18, 2026

Hi there, we're truly sorry to hear about what you and your puppy have been through. No one should have to deal with a situation like this, and we appreciate you sharing the details with us. We take reports of misrepresented health information very seriously. When breeders provide false claims about vaccinations, microchips, or overall health, it goes against everything we stand for as a platform. We want to make sure this is fully investigated. If you haven't already, please send your veterinary records and any communications with the breeder to [email protected] so our Trust and Safety team can review the account and take appropriate action. We also strongly encourage all buyers to use our Pet Payments service, which holds funds in escrow until you confirm the puppy has arrived healthy and as described, providing an added layer of protection. We're glad your puppy is in caring hands now, and we hope he continues to recover well.

Response from Lancaster PuppiesMar 6, 2026

Hi there, Thank you for sharing your feedback with us, and we’re sorry to hear about your experience. We understand your frustration and want to assure you that we take matters like this very seriously. Our Trust & Safety team works hard to detect suspicious listings, but we also rely on the community’s help to ensure that the platform remains safe for all pets and families. If you notice anything concerning in the future, please report it here: https://support.lancasterpuppies.com/support/solutions/articles/47001276143-reporting-a-listing . We encourage all buyers and sellers to use our Pet Payments service for added security. With Pet Payments, funds are held in escrow until the buyer confirms they have received the pet in good condition, helping to reduce the risk of fraud and miscommunication. We always strive to protect our users, and Pet Payments provides an added layer of security throughout the process. If you have any concerns or questions about the process, please feel free to contact us at [email protected] , and we will be happy to assist. Thank you again for your feedback, and we hope we can improve your experience.

Response from Lancaster PuppiesMar 6, 2026

Hi Kurt, Thank you for your review, and we’re sorry to hear about the experience you had with your Maltipoo purchase. We completely understand how frustrating it must be to deal with such a situation, and we take these matters very seriously. We always strive to ensure that our breeders are vetted and compliant with our guidelines, but we recognize that scams can sometimes slip through the cracks. If you encountered any fraudulent or misleading listings, we would appreciate it if you could share any relevant details or evidence so we can investigate further. Our goal is to create a safe and reliable platform for both buyers and sellers. We highly recommend using Pet Payments for added security when purchasing a pet. This service ensures that funds are held securely in escrow until you confirm the pet has been rehomed as agreed, giving both buyers and sellers peace of mind throughout the process. If you have any questions or need further assistance, please don’t hesitate to reach out to us at [email protected] Thank you for bringing this to our attention.

Response from Lancaster PuppiesFeb 25, 2026

Hi James! Thank you for raising these important concerns about animal welfare. We understand the reputation challenges our region faces, and we take breeder standards very seriously. We work hard to vet all our breeders and only partner with those who meet our welfare requirements. We'd welcome the chance to discuss our standards and inspection processes if you'd like to learn more about how we're working to ensure responsible breeding practices.

Response from Lancaster PuppiesOct 31, 2025

Hi Chase, We’re genuinely sorry to hear about your experience and understand how upsetting it can be when a breeder doesn’t meet expectations. Lancaster Puppies is an advertising platform that connects prospective pet owners with breeders, and we take welfare and transparency very seriously. We expect all sellers to comply with our strict listing rules and state/federal animal welfare laws. When concerns are reported, we review the breeder’s account and remove listings that violate our policies. While buyers are responsible for meeting and vetting breeders before purchase, we also monitor reports closely and act on any verified evidence of misconduct. If you can share the name of the breeder or the specific advert you dealt with, we’ll be happy to review it right away and ensure appropriate action is taken. You can contact us directly at [email protected] so we can follow this up properly. Thank you for taking the time to raise your concerns, it helps us keep our community safe and accountable.

Response from Lancaster PuppiesOct 31, 2025

Hi Patricia, We’re truly sorry to hear about the loss of your puppy, that’s heartbreaking, and we completely understand how distressing this must be. Please know we take reports like this very seriously. If you could share the breeder’s name and any supporting veterinary documentation at [email protected] , our welfare team will review this immediately and take appropriate action on the account if warranted. Again, we’re so sorry for your loss. — The Lancaster Puppies Team

Response from Lancaster PuppiesOct 31, 2025

Hi Jill, We’re really sorry to hear about your puppy’s health problems and your experience with the breeder. We understand how upsetting this must be. We do not tolerate any breeder misrepresenting the health or welfare of their puppies, and we review all reports carefully. If you could forward your vet report and any messages with the breeder to [email protected] , we’ll make sure this case is investigated further. We also appreciate your feedback about the review process, it’s something we’re actively working to improve to better protect buyers. Thank you for bringing this to our attention. — The Lancaster Puppies Team

Response from Lancaster PuppiesOct 31, 2025

Hi Cecilia, Thank you for sharing your experience and for helping to raise awareness about potential scams. We completely agree that it is very important for buyers to stay alert and never send deposits through unsecured payment methods like Zelle or Venmo. All legitimate breeders on our platform should communicate and accept payments through safe, traceable methods only. We encourage anyone who receives suspicious messages to report them directly to us so we can block the accounts involved. The Lancaster Puppies Team